Homeowners Association Portfolio ManagerReports to: Director of Portfolio Management
Classification: Non-Exempt
Job SummaryThe Homeowners Association Portfolio Manager serves as the primary representative of the organization, acting as a liaison between association boards, homeowners, and vendors. This role requires strong ownership, excellent customer service, and the ability to manage multiple communities effectively. The ideal candidate brings relevant property management experience, strong communication skills, and a proactive, solutions-oriented approach.
Key ResponsibilitiesRelations & Communication- Serve as the main point of contact for boards and homeowners
- Maintain regular communication and provide timely updates
- Attend board and special meetings as required
- Resolve conflicts between homeowners, boards, and vendors
- Promote and maintain strong client relationships
Operations Management- Oversee day-to-day operations across assigned communities
- Conduct regular property inspections and manage maintenance
- Coordinate vendors, contracts, and service requests
- Maintain property records and ensure compliance with regulations
Financial & Reporting- Prepare monthly reports, meeting agendas, and financial statements
- Assist with budget preparation and financial planning
- Review and approve invoices and manage collections processes
Staffing & Leadership- Support staff training, scheduling, and performance evaluations
- Assist with hiring and enforce company policies
- Foster a collaborative and safe working environment
Planning & Development- Contribute to budgeting, capital planning, and long-term projects
- Develop contingency and maintenance plans
- Support continuous improvement and company growth initiatives
Qualifications- Previous experience in property or community management preferred
- Strong communication, negotiation, and organizational skills
- Ability to work independently and manage multiple priorities
- Professional, reliable, and customer-focused mindset