Associate User Researcher Jobs in Pennsylvania (NOW HIRING)

About Us

Are you ready to build the future of supply chain? At Gather AI, we're not just creating software; we're pioneering a new era of warehouse intelligence. We've developed a groundbreaking, vision-powered platform that uses autonomous drones and existing equipment to capture real-time data, completely digitizing workflows that have historically been manual and error-prone. This means facilities operate smarter, safer, and more efficiently, ultimately redefining "on-time, in full" delivery.

If you're looking for an opportunity to contribute to truly transformative technology and make a significant impact in a vital industry, Gather AI is the place for you. We're leading the charge in the rapidly evolving robotics industry, and we invite you to join us in reshaping the global supply chain, one intelligent warehouse at a time.

About the Team

Product at Gather AI sits at an unusual intersection: we're a software company whose users work on warehouse floors, not at desks. The people using our products are forklift operators checking inventory on a tablet, site managers reading AI-generated insights on a dashboard, and field technicians running drone workflows mid-shift. Design here isn't about pixels. It's about understanding how people work under pressure and making sure the software gets out of their way.

About the Role

Most UX roles ask you to improve something that already exists. This one asks you to define what good looks like for an entirely new category of product.

As our UX Designer, you'll design the software that warehouse associates interact with every day: operator apps for our drone and MHE Vision systems, tablet interfaces built for people who are on their feet and can't afford confusion, and Sage, our emerging AI-powered inventory intelligence platform. You won't design from assumptions. You'll go to the warehouses in Houston, Dallas, and Pittsburgh, stand next to the people using our software, and let what you see drive what you build.

This is Gather AI's first dedicated UX hire. The person who takes this role owns the design vision for the entire product surface, and the path to Director of UX is already visible from day one.

What You'll Do

• Own UX design for the MHEV operator app: ramp fast, ship a v2 concept by month 3, and take full design ownership of the product line from there
• Design for real operational conditions: tablet interfaces used by warehouse associates mid-shift, in noisy environments and under time pressure, where clarity isn't a nice-to-have, it's the whole job
• Travel to customer sites to observe how people actually use our products in the field, and bring that context back into every design decision you make
• Take on the Sage dashboard, our AI-driven insights layer, as your second product surface, shaping a product that's still early enough that your decisions will define its direction
• Work directly in Figma with engineering and product, prototyping quickly and handing off designs that remove ambiguity rather than create it
• Use Claude and other AI tools to move from concept to functioning prototype, not just static mockups, on a team that moves fast and expects its designers to as well

What You'll Need

• A portfolio showing UX work for products with real users in real workflows, where we can see the thinking behind the screens, not just the screens
• Comfort using Claude or other AI tools to produce functioning prototypes, not just static Figma designs
• Figma fluency, or deep experience with a comparable collaborative design and prototyping tool
• Experience designing through user research: you've talked to users, watched them work, and let that change what you built
• The ability to work without a lot of structure: identify what needs designing before you're asked, move fast, and ask good questions when you're stuck
• Genuine willingness to travel roughly 20% of the time to customer warehouses and our Pittsburgh office, which is core to how the role works

Nice to Have

• Experience designing 0-to-1 at a startup, where you've made consequential decisions with incomplete information
• Background working in warehouse, logistics, fulfillment, or any industrial environment
• Experience with other generative UI design tools
• 5 to 10 years of UX experience, though strong candidates with deep logistics or operations domain knowledge are encouraged to apply even if their UX tenure is shorter
• Software development background