Associate Technical Writer Jobs in Toronto, ON (NOW HIRING)

Pay Range: $75,000 - $105,000

At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.

The Associate Product Manager (APM) - Merchandising drives the delivery of merchandising products and tools that generate business value, improve efficiency, and fundamentally enhance the associate and customer experience. As a strategic product owner with a strong understanding of business analysis, product management, and software development cycles, the APM partners with leadership to define and execute the long-term product vision. Acting as a central hub between business and technology, the APM brings a customer- and associate-first mindset, utilizing strong analytical and leadership skills to guide cross-functional scrum teams from ideation to delivery. They are accountable for translating complex user needs into high-impact digital business solutions.

Key Responsibilities

Strategy and Roadmap Planning

• Champion a deep understanding of merchandising customers (associates, merchants, and customers) and their needs through research, data analysis, and proactive stakeholder engagement.
• Lead competitive and market research to identify and integrate best-in-class merchandising and retail technology practices into the product strategy.
• Define and own product goals, success metrics, and measures of value; leverage data to drive critical product decisions and justify technology investments.
• Drive roadmap planning by defining strategic inputs, managing complex dependencies, and securing alignment across cross-functional partners.

Delivery Management and Execution

• Lead the execution of merchandising product initiatives from ideation through delivery, directing the focus of agile scrum teams.
• Own the assessment of complex trade-offs, dependencies, risks, and value associated with features to ensure optimal return on investment (ROI) for the business.
• Drive the creation, refinement, and prioritization of user stories and epics within the product backlog.
• Actively guide and participate in agile ceremonies (stand-ups, sprint planning, demos, retrospectives) to ensure continuous delivery of value.
• Translate complex technical concepts into clear, non-technical language to influence and align business partners.
• Manage and oversee product rollouts, comprehensive process documentation, and change management strategies to ensure successful adoption.
• Direct testing activities, including defining test cases and validating user acceptance testing (UAT).

Team and Stakeholder Management

• Lead cross-functional collaboration with Technology, UX, Data, and Merchandising teams, ensuring engineering solutions directly solve business and user needs.
• Authoritatively communicate product roadmaps, updates, risks, and progress to cross-functional stakeholders and leadership.
• Continuously build product management skills through feedback, coaching, and learning opportunities.
• Foster a collaborative, high-performance product culture by sharing strategic learnings and driving overall team success.

Competencies

• Customer Focus
• Collaborates Effectively
• Communicates Clearly
• Plans & Aligns
• Drives Results

Skills & Capabilities

• Demonstrated leadership in facilitating workshops and working sessions to drive discovery, alignment, and solution definition across diverse teams.
• Advanced problem-solving and critical thinking to evaluate options, make independent trade-off decisions, and recommend scalable solutions.
• Strong analytical capabilities, including the ability to interpret data, identify trends, and dictate data-informed product decisions.
• Ability to synthesize complex requirements, processes, and workflows into actionable digital features.
• High comfort level making decisions and leading teams in a fast-paced, changing environment.
• Strong written and verbal communication skills, with the ability to influence without direct authority.
• Ability to work effectively and direct outcomes with cross-functional teams.
• Solid understanding of agile methodologies and product management practices.

Direct Manager/Direct Reports:

• Reports to Digital Product Manager or Principal Product Manager
• No Direct Reports

Travel Requirements:

• Typically requires overnight travel less than 10% of the time

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles

On site Work:

• On site - Mon to Fri (1 Concorde Gate, Norh York)

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable

Minimum Education:

• University degree (4) year program or the knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:

• Minimum 2-3 years of experience in a product management, business analysis, or related role (retail, merchandising, ecommerce, or technology experience preferred)

Certifications:

• Certified Scrum Product Owner (CSPO) is highly preferred

Other Requirements/Assets:

• Advanced capability in Microsoft Office 365
• Experience with Jira, Confluence, Airtable, Miro, is an asset

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.