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Associate Technical Support Engineer Jobs in Prosper, TX

Guide customers through technical troubleshooting via phone, email, and web meetings while delivering an exceptional support experience. * Escalate complex issues to Engineering with clear ...

Technical Support Engineer

Plano, TX · On-site

$70K - $80K/yr

Technical Support Engineer About Trellix Trellix is a global company redefining the future of cybersecurity. The company's comprehensive, open, and native cybersecurity platform helps organizations ...

Technical Support Engineer

Plano, TX · On-site

$70K - $80K/yr

Technical Support Engineer About Trellix Trellix is a global company redefining the future of cybersecurity. The company's comprehensive, open, and native cybersecurity platform helps organizations ...

We're currently looking for a Technical Support Engineer to join the IT Service Desk team for a new function. You will be responsible for providing advanced-level technical oversight for complex ...

Guide customers through technical troubleshooting via phone, email, and web meetings while delivering an exceptional support experience. * Escalate complex issues to Engineering with clear ...

Provide technical sales support through telephone and email related business * Create engineering product submittals for field personnel to facilitate the sale of key products * Meet assigned ...

This position is a blend of technical troubleshooting, customer support, database and Windows administration, customer training, and collaboration with software engineering teams, with opportunities ...

Could you be the full-time onsite Technical Support Engineer in Dallas, TX we're looking for? Your future role Take on a new challenge and apply your technical support and engineering expertise in a ...

This position is a blend of technical troubleshooting, customer support, database and Windows administration, customer training, and collaboration with software engineering teams, with opportunities ...

This position is a blend of technical troubleshooting, customer support, database and Windows administration, customer training, and collaboration with software engineering teams, with opportunities ...

This position is a blend of technical troubleshooting, customer support, database and Windows administration, customer training, and collaboration with software engineering teams, with opportunities ...

Technical Support Engineer

Coppell, TX · On-site

$89K - $147K/yr

As a Technical Support Engineer, you will be at the forefront of our technical support operations, ensuring our customers receive exceptional service and support. Your expertise will be instrumental ...

As a Technical Support Engineer, you will be at the forefront of our technical support operations, ensuring our customers receive exceptional service and support. Your expertise will be instrumental ...

Collaborate with engineering to resolve issues * Participate in on‑call rotations Qualifications * Experience in technical support * Knowledge of Windows/Linux * Familiarity with support tools

We are looking to add to our team and desire a Technical Support Engineer to be part of a team that provides the most advanced end-to-end solutions that detect, track, engage and neutralize a broad ...

We are looking to add to our team and desire a Technical Support Engineer to be part of a team that provides the most advanced end-to-end solutions that detect, track, engage and neutralize a broad ...

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Associate Technical Support Engineer information

See Prosper, TX salary details

$10

$22

$52

How much do associate technical support engineer jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for associate technical support engineer in Prosper, TX is $22.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $24.23 per hour, depending on experience, location, and employer.

What is the difference between Associate Technical Support Engineer vs Customer Support Specialist?

AspectAssociate Technical Support EngineerCustomer Support Specialist
CredentialsTypically requires a technical degree or certifications in relevant technologiesUsually requires customer service or communication skills, with or without technical certifications
Work EnvironmentTechnical support teams, often in IT or software companiesCustomer service centers, call centers, or online support platforms
Employer & IndustryTech companies, software providers, hardware manufacturersRetail, telecom, software, and service industries
Common Search & ComparisonOften compared for technical roles requiring problem-solving skillsCompared for roles focused on customer interaction and communication skills

The Associate Technical Support Engineer and Customer Support Specialist roles overlap in customer interaction but differ mainly in technical requirements and work environment. The engineer role emphasizes technical troubleshooting and certifications, while the specialist focuses on customer communication skills. Understanding these differences helps job seekers find the right fit based on their skills and career goals.

What does an associate technical support engineer do?

An associate technical support engineer provides technical assistance to customers or internal teams by troubleshooting hardware, software, or network issues. They often use diagnostic tools, document solutions, and communicate technical information clearly, typically working under supervision and developing their technical skills through training and certifications.

What cities near Prosper, TX are hiring for Associate Technical Support Engineer jobs?

Cities near Prosper, TX with the most Associate Technical Support Engineer job openings:

Technical Support Engineer

Dallas, TX • On-site

Contractor

Re-posted 10 days ago


Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Technical Support Engineer


On behalf of our client, Procom Services is searching for a Technical Support Engineer for a contract opportunity in Plano, TX.


Technical Support Engineer Job Details


Provide both reactive and proactive assistance to all external customers 

Troubleshoot and resolution of open incidents 

Troubleshoot/qualify incidents before escalating into Tier-II 

Liaise with Tier-II, to facilitate feedback 

Record and document all issues related to the customers 

The creation of documented solutions for both internal and external support web-pages 


Technical Support Engineer Mandatory Skills


Familiarity with cooperate network infrastructures 

Experience with one or more of Operating Systems (Windows, UNIX, and Mac OS) 

A strong working knowledge of networking, as well as installation, troubleshooting, upgrading, integration, protocols and client/server operations is required. 

Basic Administration/Maintenance of Microsoft SQL Server. 

Industry or professional organization certifications in computing fields are not required but highly desirable (MCSE, Network +, Security +, etc.) 

At least two years of full time experience in customer care/customer support. 

Advanced writing and verbal communication skills 

Ability to multi-task and prioritize job requirements 

Strong personal organization skills 

Bachelors degree preferred, but not required. 


Technical Support Engineer Start Date


ASAP


Technical Support Engineer Assignment Length


6 months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.