Associate Technical Operations Jobs in Phoenix, AZ

This position provides specialized technical leadership during the architecture, design, implementation, and support of assigned systems and applications. Directs decision-making within technical projects to facilitate project planning, scope, and time estimates. Trains less experienced associates and assists management in monitoring team performance. Collaborates with peers, managers, and cross-platform teams to align projects and tasks with wider organizational goals.

Duties & Responsibilities:
Team Leadership - Mentors and trains team members. Utilizes expertise to provide guidance, feedback, and direction on complex matters. Assists in the communication of performance results and expected behaviors for success.
Project Management - Leads specialized technical projects to include development of time estimates, determining scope, and addressing potential impacts.
Business Support - Provides insight to management allowing the strategic alignment of technologies with business needs. Facilitates system modifications or architectural changes. Effectively collaborates with others on technical issues and initiatives, acting as the primary escalation point for technology-related team concerns across the enterprise.
Technical Expertise - Maintains a strong knowledge of Bank technologies, processes, procedures, and industry standards. Serves as a resource on one or more specialized technologies to management, associates, and cross-platform teams.

Position Specific Skills:
Advanced experience with modern technologies, prototyping, technical leadership, systems development lifecycle, communication and planning skills
Advanced knowledge in working with leadership to define strategy and approach for solving complicated technical problems
Proven ability to deliver solutions that solve complex problems, using thought leadership and independent thinking skills
Ability to lead others in the successful execution and delivery of long term, multi-layered projects and initiatives.
Ability to clearly articulate complex processes/situations to executive leadership

Qualifications:

Bachelor's Degree and 8 years of experience in Technical work in Application Development, Server Administration, Information Security, or Engineering OR High School Diploma or GED and 12 years of experience in Technical work in Application Development, Server Administration, Information Security, or Engineering

• 7+ years of experience in enterprise IT operations, infrastructure engineering, platform operations, or technical support environments.
• Proven experience managing and resolving critical production incidents across multiple system architectures and infrastructures.
• Strong background in problem management and root cause analysis methodologies.
• Experience supporting large-scale enterprise environments.
• Strong understanding of ITIL service management practices.

Technical Skills

• Modern application architecture patterns and operations
• Infrastructure & Platforms
• Windows and Linux administration
• Virtualization platforms (VMware, Hyper-V, etc.)
• Storage and backup technologies
• Containers and orchestration platforms (OpenShift)

Monitoring & Observability

• Enterprise monitoring platforms
• Log aggregation and analysis tools
• Application performance monitoring (APM)
• Operational dashboards and telemetry systems
• Event management solutions

Automation

• PowerShell, Python, Bash, or equivalent scripting
• Workflow automation platforms
• API integration and orchestration
• Runbook development

Key Competencies

• Exceptional troubleshooting and analytical skills.
• Strong sense of ownership and accountability.
• Ability to perform effectively during major incidents and high-pressure situations.
• Excellent collaboration and stakeholder management skills.
• Strong written and verbal communication.
• Data-driven decision making.
• Systems thinking and problem-solving mindset.
• Continuous improvement orientation.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.