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Associate Technical Account Manager Jobs in Washington, DC

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Associate Technical Account Manager information

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$45.3K

$97.9K

$191.4K

How much do associate technical account manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for associate technical account manager in Washington, DC is $97,885.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,200.00 and $113,800.00 per year, depending on experience, location, and employer.

What is an associate technical account manager?

An Associate Technical Account Manager (TAM) is an entry-level professional who works as a liaison between a company and its clients, focusing on the technical aspects of account management. They help customers implement and optimize the company's products or services, address technical concerns, and ensure customer satisfaction. The role typically involves troubleshooting, providing product guidance, and collaborating with internal teams to resolve issues. Associate TAMs also assist in identifying opportunities for clients to get more value from the company's offerings, contributing to long-term customer relationships.

What are the key skills and qualifications needed to thrive as an associate technical account manager?

To thrive as an Associate Technical Account Manager, you need a solid understanding of IT systems, customer service principles, and a relevant bachelor's degree, often in computer science or a related field. Familiarity with CRM platforms, troubleshooting tools, and technical documentation is typically required, and certifications such as AWS Certified Cloud Practitioner or similar can be advantageous. Strong communication, problem-solving, and relationship-building skills help you collaborate effectively with clients and internal teams. These competencies are critical for ensuring client satisfaction, resolving technical issues efficiently, and maintaining long-term business relationships.

What are some common challenges faced by associate technical account managers when balancing multiple client accounts?

Associate Technical Account Managers often juggle several client accounts at once, which requires strong organizational and prioritization skills. One common challenge is managing competing deadlines and ensuring timely responses to all clients’ technical needs or escalations. Effective communication and proactive planning are essential to maintain client satisfaction and to coordinate with internal technical teams. Additionally, adapting to different client environments and understanding their unique business requirements can be demanding but contributes significantly to professional growth.

What is the difference between Associate Technical Account Manager vs Customer Success Manager?

AspectAssociate Technical Account ManagerCustomer Success Manager
Required credentialsBachelor's degree, technical certifications often preferredBachelor's degree, customer service or sales experience
Work environmentTechnical support, client engagement, product knowledgeClient relationship management, onboarding, retention
Employer & industry usageTech companies, SaaS providersSoftware, SaaS, tech services
Common search intentTechnical support, product expertiseCustomer retention, relationship building

The Associate Technical Account Manager primarily focuses on technical support and product expertise to ensure client success, while the Customer Success Manager emphasizes building relationships and retention strategies. Both roles require strong communication skills and industry knowledge but differ in their core responsibilities and daily tasks.

What are popular job titles related to Associate Technical Account Manager jobs in Washington, DC?

For Associate Technical Account Manager jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Associate Technical Account Manager jobs in Washington, DC look for?

The top searched job categories for Associate Technical Account Manager jobs in Washington, DC are:

Associate Technical Account Manager jobs near you
Infographic showing various Associate Technical Account Manager job openings in Washington, DC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $97,885 per year, or $47.1 per hour.

Technical Account Manager II - FedRAMP

Knox Systems

Arlington, VA • On-site

$100 - $140/hr

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 15 days ago

Job description

The Role

As a Technical Account Manager II at Knox, you will own strategic customer relationships for Enterprise customers operating within Knox’s FedRAMP-authorized cloud environment. This role is responsible for ensuring operational success after implementation, driving customer alignment, managing escalations, and serving as a trusted advisor across technical and operational initiatives.

You will act as the primary customer advocate within Knox, coordinating closely with SRE, Security, Compliance, Engineering, and Customer Success leadership teams to ensure customers operate successfully in highly regulated environments.

Candidates with experience in customer success, technical account management, cloud operations, FedRAMP environments, or regulated customer operations are strongly encouraged to apply.

Key Responsibilities
  • Own ongoing customer relationships following implementation and production go-live.
  • Serve as the primary operational and strategic point of contact for customer accounts.
  • Advise customers on operational best practices, process adherence, and platform adoption strategies.
  • Coordinate cross-functional teams during operational incidents, escalations, and customer-impacting events.
  • Drive customer meeting cadence, operational reviews, and executive status updates.
  • Ensure customers align with Knox operational expectations, SLAs, incident response procedures, and change management processes.
  • Identify customer risks, operational gaps, or adoption concerns and proactively drive mitigation plans.
  • Partner with TIMs and Engineering teams to ensure continuity between implementation and long-term operations.
  • Advocate for customer needs internally while balancing platform standards and operational scalability.
  • Support continuous improvement initiatives related to customer operations, service delivery, and customer experience.
Qualifications
  • 3+ years of experience in technical account management, customer success, implementation management, cloud operations, or related customer-facing technical roles.
  • Experience supporting customers in regulated or compliance-driven environments.
  • Strong understanding of cloud operations and SaaS delivery models.
  • Experience managing customer escalations and cross-functional coordination.
  • Excellent communication skills with the ability to engage technical and executive stakeholders.
  • Familiarity with FedRAMP, NIST 800-53, or regulated operational environments preferred.
  • Ability to manage multiple customer workstreams simultaneously.
Benefits

Knox offers a competitive employee benefits package including Medical, Dental, Vision, Life & Disability and an employee funded 401k plan. Please note, benefits are subject to change.

Work Location: Preferred location is Arlington, VA. This role is primarily in-person, while allowing for hybrid flexibility based on business and customer needs.

Compensation

$100k-$140k based on experience plus bonus potential

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