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Associate Technical Account Manager Jobs in Virginia

Charles IT

Technical Account Manager

Chesapeake, VA · On-site

... Technical Account Manager to join our team. This strategic role serves as the primary liaison for ... Associate degree or equivalent in a related field. * 4+ Years of experience in the IT field ...

Redhat

Junior Technical Account Manager

Tysons Corner, VA

$41K - $55K/yr

Job Summary The Junior Technical Account Manager (JTAM) is focused on building foundational ... Spread across 40+ countries, our associates work flexibly across work environments, from in-office ...

New

Napier AI

Technical Account Manager

Wilmington, VA · On-site

Collaborate with various teams to support product roadmap alignment, change management, and release processes. * Facilitate technical discussions and strategic planning sessions with client IT ...

EDB

Senior Technical Account Manager

Richmond, VA · On-site

For more information, visit www.enterprisedb.com EDB is hiring a Senior Technical Account Manager (TAM) for US. The Senior TAM is responsible for building and maintaining post-sales relationships ...

New

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All JobsAssociate Technical Account JobsAssociate Technical Account Manager JobsAssociate Technical Account Manager Jobs in Virginia

Associate Technical Account Manager information

See Virginia salary details

$39.7K

$85.7K

$167.6K

How much do associate technical account manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for associate technical account manager in Virginia is $85,684.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $99,600.00 per year, depending on experience, location, and employer.

What is an associate technical account manager?

An Associate Technical Account Manager (TAM) is an entry-level professional who works as a liaison between a company and its clients, focusing on the technical aspects of account management. They help customers implement and optimize the company's products or services, address technical concerns, and ensure customer satisfaction. The role typically involves troubleshooting, providing product guidance, and collaborating with internal teams to resolve issues. Associate TAMs also assist in identifying opportunities for clients to get more value from the company's offerings, contributing to long-term customer relationships.

What are the key skills and qualifications needed to thrive as an associate technical account manager?

To thrive as an Associate Technical Account Manager, you need a solid understanding of IT systems, customer service principles, and a relevant bachelor's degree, often in computer science or a related field. Familiarity with CRM platforms, troubleshooting tools, and technical documentation is typically required, and certifications such as AWS Certified Cloud Practitioner or similar can be advantageous. Strong communication, problem-solving, and relationship-building skills help you collaborate effectively with clients and internal teams. These competencies are critical for ensuring client satisfaction, resolving technical issues efficiently, and maintaining long-term business relationships.

What are some common challenges faced by associate technical account managers when balancing multiple client accounts?

Associate Technical Account Managers often juggle several client accounts at once, which requires strong organizational and prioritization skills. One common challenge is managing competing deadlines and ensuring timely responses to all clients’ technical needs or escalations. Effective communication and proactive planning are essential to maintain client satisfaction and to coordinate with internal technical teams. Additionally, adapting to different client environments and understanding their unique business requirements can be demanding but contributes significantly to professional growth.

What is the difference between Associate Technical Account Manager vs Customer Success Manager?

AspectAssociate Technical Account ManagerCustomer Success Manager
Required credentialsBachelor's degree, technical certifications often preferredBachelor's degree, customer service or sales experience
Work environmentTechnical support, client engagement, product knowledgeClient relationship management, onboarding, retention
Employer & industry usageTech companies, SaaS providersSoftware, SaaS, tech services
Common search intentTechnical support, product expertiseCustomer retention, relationship building

The Associate Technical Account Manager primarily focuses on technical support and product expertise to ensure client success, while the Customer Success Manager emphasizes building relationships and retention strategies. Both roles require strong communication skills and industry knowledge but differ in their core responsibilities and daily tasks.

What are the most commonly searched types of Technical Account Manager jobs in Virginia?

The most popular types of Technical Account Manager jobs in Virginia are:

What are popular job titles related to Associate Technical Account Manager jobs in Virginia?

For Associate Technical Account Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Associate Technical Account Manager jobs in Virginia look for?

The top searched job categories for Associate Technical Account Manager jobs in Virginia are:

What cities in Virginia are hiring for Associate Technical Account Manager jobs?

Cities in Virginia with the most Associate Technical Account Manager job openings:

Associate Technical Account Manager jobs near you
Infographic showing various Associate Technical Account Manager job openings in Virginia as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $85,684 per year, or $41.2 per hour.

Technical Account Manager

Chesapeake, VA • On-site

Charles IT
IT Services • 11 - 50 employees
Learn more about Charles ITexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive

We're seeking a highly qualified Technical Account Managerto join our team. This strategic role serves as the primary liaison for assigned clients, addressing both technical escalations and business objectives. The ideal candidate will be client-focused, collaborative, exceptionally organized, and detail-oriented.

Responsibilities
  • Build andmaintainstrong, long-term relationships with technical clients, serving as their primary point of contact for Charles IT.
  • Serve as the lead point of contact and as an internal and external escalation point for your client base
  • Analyze clients’ needs and develop a road map to bring clients to best practices
  • Serve as a mentor and leader of your technical team; Cross-train your technical team members on client infrastructure
  • Ensure accuracy of technical solutions proposed by your team
  • Ensure the timely and successful delivery of projects according to clients' business needs and objectives
  • Clearly communicate the progress of initiatives through recurring client meetings
  • Maintain customer documentation
  • Other duties as assigned
  • Associate degree or equivalent in a related field.
  • 4+ Years of experience in the IT field required
  • Exceptional oral and written communication skills.
  • Technical certifications in Microsoft, Cisco, Virtualization, and Project Management are a plus.
  • Experience with ConnectWise, Cisco, Meraki, Datto, VMware, Office 365, and advanced Mac OS support is a plus.
  • Enthusiastic and committed to the challenges of a growing company and client base.
  • Strong follow-through and ability to see tasks to completion.
  • Self-startercapableof working independently with minimal supervision.
  • Highly organized with sharp attention to detail.
  • Current, valid U.S. driver’s licenserequired.

Charles IT offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance, paid holidays, PTO, 401(k), and performance-based bonuses. Team members also enjoy ongoing training, professional development, quarterly team-building events, and a collaborative workplace culture.

Commitment to Inclusion:

Charles IT is an equal opportunity employer committed to fostering an inclusive and respectful work environment. We welcome diverse backgrounds and perspectives and do not discriminate based on any protected characteristic.

The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.

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