ZipRecruiter

Log In

1

Associate Servicenow Jobs (NOW HIRING)

Addison Group

ServiceNow Developer

Norman, OK · On-site

$80K - $95K/yr

Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. * ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist ...

Addison Group

ServiceNow Developer

Norman, OK · On-site

$80K - $95K/yr

Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. * ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist ...

Raymondjames

Senior ServiceNow Developer

Memphis, TN · Hybrid

$52.50 - $72.25/hr

The ServiceNow Solutions Team provides technology solutions and support across the entire Raymond ... At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver ...

Raymondjames

Senior ServiceNow Developer

Southfield, MI · Hybrid

$49.50 - $68/hr

The ServiceNow Solutions Team provides technology solutions and support across the entire Raymond ... At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver ...

Raymondjames

Senior ServiceNow Developer

Saint Petersburg, FL · Hybrid

$51 - $70.25/hr

The ServiceNow Solutions Team provides technology solutions and support across the entire Raymond ... At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver ...

previous page

Showing results 41-60

All JobsAssociate Servicenow Jobs

Associate Servicenow information

See salary details

$9

$19

$31

How much do associate servicenow jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for associate servicenow in the United States is $19.01, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.19 per hour, depending on experience, location, and employer.

What is an Associate ServiceNow?

An Associate ServiceNow is an entry-level professional who works with the ServiceNow platform, a cloud-based software used for IT service management and workflow automation. They assist in configuring, customizing, and maintaining ServiceNow applications to support business processes. Typical responsibilities include troubleshooting issues, helping implement new features, and supporting end-users. This role often serves as a stepping stone to more advanced positions in ServiceNow administration or development.

What do Associate ServiceNow professionals do?

In their first year, an Associate ServiceNow professional typically assists with configuring, customizing, and supporting the ServiceNow platform under the guidance of more experienced team members. Common tasks include helping with incident management, creating workflows, performing basic platform administration, and assisting in troubleshooting user issues. They may also participate in requirements gathering sessions, documentation, and testing of new ServiceNow modules. Collaboration with IT, business analysts, and end users is frequent, providing valuable exposure to both technical and business processes.

What are the key skills and qualifications needed to thrive as an Associate ServiceNow professional?

To thrive as an Associate ServiceNow professional, you need a solid understanding of IT service management principles, basic programming or scripting skills, and ideally a relevant degree or ServiceNow certification. Familiarity with the ServiceNow platform, ITIL frameworks, and ticketing or workflow automation systems is typically required. Strong problem-solving abilities, attention to detail, and effective communication help you excel in collaborating with teams and addressing client needs. These skills and qualities are vital for delivering efficient solutions, maintaining platform integrity, and ensuring customer satisfaction in dynamic IT environments.

What is the difference between Associate Servicenow vs ServiceNow Developer?

AspectAssociate ServicenowServiceNow Developer
CertificationsBasic ServiceNow certifications (e.g., CSA)Advanced certifications (e.g., CIS, CIS-ITSM)
Work EnvironmentEntry-level, supporting roles, assisting in implementationsDesigning, developing, customizing ServiceNow applications
Employer UsageCommonly hired for support and implementation teamsHired for development and customization projects

The Associate ServiceNow role typically involves supporting and assisting with ServiceNow implementations, often requiring basic certifications. In contrast, a ServiceNow Developer focuses on creating and customizing applications, requiring more advanced skills and certifications. Both roles are essential in ServiceNow projects but differ in responsibilities and expertise level.

What cities are hiring for Associate Servicenow jobs?

Cities with the most Associate Servicenow job openings:

What are the most commonly searched types of Servicenow jobs?

The most popular types of Servicenow jobs are:

What states have the most Associate Servicenow jobs?

States with the most job openings for Associate Servicenow jobs include:

What are popular job titles related to Associate Servicenow jobs?

For Associate Servicenow jobs, the most frequently searched job titles are:

Infographic showing various Associate Servicenow job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,549 per year, or $19 per hour.

Tier 2 Help Desk Specialist

Austin, TX • On-site

Systems Engineering Solutions Corporation
1 - 10 employees
Learn more about Systems Engineering Solutions Corporationexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Key responsibilities

  • Support escalated incidents by diagnosing and resolving hardware, software, and network issues.

  • Manage endpoint compliance, patching, OS imaging, and encryption for new deployments and refresh cycles.

  • Administer identity and access controls in Active Directory, Azure AD/Entra, and Okta, including enforcing MFA and conditional access policies.

Job description

Years of Experience: 3 years of experience

Education Requirements:Bachelor’s degree in IT, Computer Science, or related discipline

Program Description: The program provides comprehensive Tier 1, Tier 2, and Tier 3 IT Infrastructure Support services to sustain and enhance its IT environment. These services are responsible for delivering IT services to approximately 1,350 government employees and contractors nationwide. The program provides expertise necessary for the delivery of secure, reliable, and scalable IT services that are responsive to the agencies evolving business and mission needs.

Position Description:  The Tier 2 Help Desk Specialist provides advanced technical support for escalated incidents, focusing on endpoint management, identity administration, and collaboration platforms. This role requires expertise with tools such as Microsoft Intune, SCCM/MECM, Active Directory, Azure AD/Entra, and ServiceNow, along with strong analytical and communication skills to resolve complex hardware, software, and network issues. The Tier 2 Specialist partners with Tier 1 staff to improve first-call resolution, collaborates with Tier 3 engineers on root cause and long-term fixes, and ensures compliance with SLAs and security standards while delivering high-quality service to end users.

Responsibilities:

  • Incident Support
  • Communicate effectively with end users and stakeholders regarding issue status and resolution progress.
  • Supports the escalation of tickets from Tier 1 for advanced troubleshooting of endpoint/desktop management, messaging, collaboration, and business applications.
  • Diagnose and resolve hardware, software, and network problems through in-depth analysis and troubleshooting.
  • Collaborate with Tier 3 and engineering teams for problem resolution, system upgrades, and long-term corrective actions.
  • Manage incident lifecycle from escalation through resolution, ensuring adherence to SLAs and proper documentation.
  • Endpoint Management
  • Manage endpoint compliance and patching via Intune and SCCM; remediate vulnerabilities flagged by Nessus scans.
  • Perform OS imaging and encryption (BitLocker) for new deployments and refresh cycles.
  • Provides laptop/desktop/phone support and provisioning. Access Control
  • Administer identity and access controls in Active Directory, Azure AD/Entra, and Okta; enforce MFA and conditional access policies.
  • Service Requests and Support
  • Support collaboration platforms (Teams, SharePoint, Exchange Online) including VIP queue handling and white-glove support.
  • Quality and Performance Develop, maintain, and update knowledge articles
  • Maintain accurate SLA/OLA reporting using ServiceNow dashboards; contribute to continual improvement register
  • Analyze recurring incidents to identify root causes and recommend process or technology improvements.
  • Analyzes recurring issues to identify potential areas for improvement within systems or processes.
  • Provide mentoring and technical guidance to Tier 1 staff to improve first-call resolution rates.

Requirements

·       Bachelor’s degree in IT, Computer Science, or related discipline or four additional years of experience if no degree

·       3+ years of progressive IT support experience, including Tier 1 and Tier 2 support responsibilities

·       Experience with remote desktop tools, ticketing systems, and ITSM platforms (e.g., ServiceNow, Remedy, Jira).

·       Strong working knowledge of endpoint/desktop management, messaging, collaboration, and business applications.

·       Ability to obtain public trust security clearance

·       Experience with Microsoft Intune and/or SCCM/MECM

·       Proficiency in Active Directory, Azure AD/Entra, and/or Okta for identity lifecycle and MFA

·       Experience using ServiceNow or alternative IT Service Management / Ticketing system

Familiarity with Microsoft 365 collaboration stack (Teams, Exchange Online, SharePoint)

Preferred Skills

CompTIA A+, HDI Desktop Support Technician, ITIL v4 Foundations, Microsoft Certified: Endpoint Administrator Associate, ServiceNow System Administrator

Soft Skills:

§  Analytical Thinking: Quickly identifies technical problems and determines effective solutions.

§  Customer Focus: Maintains professionalism and empathy while resolving complex or escalated user issues.

§  Communication: Clearly explains technical concepts to non-technical users and writes concise documentation.

§  Collaboration: Works closely with cross-functional teams and mentors junior support staff.

§  Time Management: Prioritizes and manages multiple open tickets to meet response and resolution SLAs.

§  Adaptability: Responds effectively to changing technologies and evolving support environments.

§  Attention to Detail: Accurately documents troubleshooting steps and resolutions in ticketing systems.

§  Initiative: Proactively identifies opportunities to improve systems, processes, and user experiences.

Benefits

SES provides a competitive salary and the following benefits:

  • Medical
  • Dental
  • Vision
  • AD&D
  • STD
  • LTD
  • Company paid Life Insurance
  • 401k with employer contribution
  • Paid Time Off
  • Pet Insurance