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Associate Service Manager Jobs in Forney, TX (NOW HIRING)

IMAGENET CONSULTING

Service Technician

Carrollton, TX

$26 - $28.50/hr

Perform service calls and installations assigned by Service Manager; assist in sales and customer ... Associate's degree or equivalent from a two (2) year college or technical school preferred.

Albertsons

Service Supervisor

Mesquite, TX · On-site

Communicate operational priorities and service expectations to associates. * Partner with department managers and store leadership to support overall store goals. * Identify opportunities to improve ...

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Associate Service Manager information

See Forney, TX salary details

$11

$22

$45

How much do associate service manager jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for associate service manager in Forney, TX is $22.90, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $26.88 per hour, depending on experience, location, and employer.

What is the difference between Associate Service Manager vs Customer Service Manager?

AspectAssociate Service ManagerCustomer Service Manager
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like CRM or CSCP are a plusUsually requires a bachelor's degree; certifications like Certified Customer Service Manager (CCSM) can be beneficial
Work EnvironmentSupports service teams, manages daily operations, and assists in service delivery within organizationsOversees customer service teams, handles escalations, and improves customer satisfaction
Employer & Industry UsageCommon in tech, manufacturing, and service industries; used by companies with service departmentsWidely used across retail, hospitality, and corporate sectors focusing on customer relations

The Associate Service Manager role focuses on supporting service operations and team assistance, often serving as a stepping stone to higher management. The Customer Service Manager primarily manages customer interactions and satisfaction. Both roles require similar credentials and work environments but differ in scope and focus within organizations.

How much do associate service managers make?

Associate Service Managers typically earn an average salary of around $50,000 to $65,000 per year, depending on experience, industry, and location. In Ohio, salaries tend to be slightly below the national average, ranging from approximately $45,000 to $60,000 annually. Compensation may also include benefits such as health insurance and performance bonuses.

Is an associate service manager a stressful job?

An associate service manager role can involve handling customer issues, managing team performance, and meeting service targets, which can be demanding. The level of stress depends on the workload, company environment, and individual skills in communication and problem-solving.

What is an associate service manager?

An associate service manager is an entry-level or junior management role responsible for supporting the delivery of services to customers, overseeing daily operations, and assisting in managing service teams. They often coordinate between clients and service staff, require strong communication skills, and may need relevant certifications or experience in customer service or technical support.

What cities near Forney, TX are hiring for Associate Service Manager jobs?

Cities near Forney, TX with the most Associate Service Manager job openings:

Associate Service Manager jobs near you
Infographic showing various Associate Service Manager job openings in Forney, TX as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,622 per year, or $22.9 per hour.

Service Operations Manager

Samsung Semiconductor, Inc.

Plano, TX • On-site

Full-time, Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Key responsibilities

  • Support Regional Service Managers, Samsung Appliance/Television Branded Engineers, and Authorized Service Center providers to ensure customer needs are fulfilled.

  • Monitor, investigate, and report on in-field performance of assigned products, and develop reports on regional service center performance and KPIs.

  • Create and present detailed reports, develop action plans for improvements, and escalate operational issues to management.

Samsung Electronics rating

6.7

Company rating: 6.7 out of 10

Based on 50 frontline employees who took The Breakroom Quiz

129th of 161 rated electronics manufacturers

Job description

Position Summary

The Regional Service Manager is responsible for supporting Regional Service Managers, Samsung Appliance/Television Branded Engineer (BE) and Authorized Service Center (ASC) providers. Offers consistent support to these Servicers ensuring end user customers' needs are fulfilled. Responsibilities include monitoring, investigating, and providing in-depth reporting on in-field performance of all assigned products. Utilizing their account management, network management, leadership skills and industry knowledge, the manager will gather and provide feedback to branch managers and Field Leadership. The manager will assist the Lead Service Manager in various other areas as determined and assigned.
[Build solid relationships with ASC & BE's and have a comprehensive working knowledge of their Service Center accounts, operating issues, competitive landscape, and strategic outlook.
The Manager will compile, edit, and gather accurate data and information to develop technical, operational and strategic reports, assuring they are legible and delivered on time.
Manages reports showing regional performance of Samsung Service Centers and assist in maintaining Key Performance Indicators (KPIs). When needed or requested, Develops/Implements action plans for improvements, with clear root cause analysis, reporting and follow up.
Ensures service partners are fully supported in all technical and procedural areas and that these partners are satisfied with Samsung's service and support.
Use targeted reporting tools and processes to prioritize actions and field on-site visits.
Regular meetings with BE's and Field Leadership to go over reporting relating to process improvement tasks, KPI's improvement tasks, BE support tasks and Ad-Hoc Leadership requests.
Creates detailed reports which include: Surveying service partners, researching databases, performing on-site visits, obtaining samples, and researching potential solutions.
Escalates operational issues and reports pertinent data to head office management, and HQ service operations.
Provides support at Business & Trade Shows, internal sales meetings, and external road shows when required.
Assist and engages in professional feedback, development plans and corrective actions.
Performs other duties as directed by RSM Lead and/or Head Office leadership.

Role and Responsibilities

Minimum Qualifications:

  • Bachelor's Degree or Associates Degree preferred
  • 6+ Years of In-Home Appliance and/or Television service or other In-Home Consumer Electronics industry related management experience preferred
  • Experience gathering reports, KPI's and providing data analytics around the performance of our service partners.
  • Must be able to travel up to 20% domestically.
  • Experience and ability to identify gaps in procedures, policies and/or processes and create/manage improvement plans
  • Experience and must be comfortable presenting regular updates to senior Leadership on status of business and/or projects
  • Experience & analytical capabilities to understand operational impact to customers, business, P&L and speak to and demonstrate proposed plan ROI
  • Direct Report and Independent Contractor Management Experience preferred

Skills and Qualifications

Preferred Qualifications:

  • Thinking in a disciplined, strategic, analytical, and logical manner
  • Advanced Microsoft Excel, Power Point, & Word skills required
  • Ability to analyze large data sets to arrive at actionable conclusions
  • Adapting the leadership style most appropriate for each solution
  • Ability to communicate with both internal and external customers
  • Ability to both take strategic direction and deliver direction to team for action

#[LI WRAPPERS]

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

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