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Associate Service Manager Jobs in Wisconsin (NOW HIRING)

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Associate Service Manager information

What is the difference between Associate Service Manager vs Customer Service Manager?

AspectAssociate Service ManagerCustomer Service Manager
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like CRM or CSCP are a plusUsually requires a bachelor's degree; certifications like Certified Customer Service Manager (CCSM) can be beneficial
Work EnvironmentSupports service teams, manages daily operations, and assists in service delivery within organizationsOversees customer service teams, handles escalations, and improves customer satisfaction
Employer & Industry UsageCommon in tech, manufacturing, and service industries; used by companies with service departmentsWidely used across retail, hospitality, and corporate sectors focusing on customer relations

The Associate Service Manager role focuses on supporting service operations and team assistance, often serving as a stepping stone to higher management. The Customer Service Manager primarily manages customer interactions and satisfaction. Both roles require similar credentials and work environments but differ in scope and focus within organizations.

How much do associate service managers make?

Associate Service Managers typically earn an average salary of around $50,000 to $65,000 per year, depending on experience, industry, and location. In Ohio, salaries tend to be slightly below the national average, ranging from approximately $45,000 to $60,000 annually. Compensation may also include benefits such as health insurance and performance bonuses.

Is an associate service manager a stressful job?

An associate service manager role can involve handling customer issues, managing team performance, and meeting service targets, which can be demanding. The level of stress depends on the workload, company environment, and individual skills in communication and problem-solving.

What is an associate service manager?

An associate service manager is an entry-level or junior management role responsible for supporting the delivery of services to customers, overseeing daily operations, and assisting in managing service teams. They often coordinate between clients and service staff, require strong communication skills, and may need relevant certifications or experience in customer service or technical support.

What are the most commonly searched types of Service Manager jobs in Wisconsin?

The most popular types of Service Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Associate Service Manager jobs?

Cities in Wisconsin with the most Associate Service Manager job openings:

Associate Service Manager jobs near you

District Service Manager

Securitas Technology

Waukesha, WI • On-site

Other

This job post has expired 2 days ago. Applications are no longer accepted.

Securitas Technology rating

7.3

Company rating: 7.3 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

33rd of 118 rated security

Job description


As the Electronic Security District Service Manager for Securitas Technology, you will work as a member of the service business team and provide leadership to a technician workforce of 35 + associates. You will manage demanding day-to-day service operational issues in the delivery of quality solutions to our customers. 


Hire and develop capabilities of service technicians and sub-contractors while managing and controlling performance and labor costs. Increase and maintain service contract base and drive Time and Material revenue through customer visitations, account strategy development, and improve overall customer satisfaction. You must also ensure technical performance metrics and quality goals are met or exceeded while implementing and monitoring key processes established by the team. You will have direct responsibility for revenue generation and an operating budget. 


Some essential functions of this position include: 

  • Assure customer satisfaction levels for service and security systems are met or exceeded throughout assigned territory.
  • Manage the performance of the workforce to meet or exceed customer satisfaction expectations. 
  • Manage overtime, direct labor costs, billed work and parts inventories to meet financial goals. 
  • Maintain proper staffing levels by recruiting and hiring competent individuals necessary to accomplish team goals. 
  • Develop capabilities of the workforce assigned within the team territory to ensure they are trained, productive and proficient to meet or exceed our customer's needs. 
  • Responsible for retention and growth of revenue and profit for the Business Team. 
  • Ensure compliance to corporate policies and procedures regarding safety including OSHA, as well as, the safeguarding of proprietary and confidential information and protection and control of corporate assets (i.e. buildings, inventories, vehicles, etc.). 
  • Provide workforce the resources to fulfill their responsibilities. 
  • Ensure workforce properly maintains vehicles. 
  • Responsible to implement and maintain quality systems within the team territory. 
  • Schedule and meet with customers to ensure customer satisfaction levels are being met or exceeded. 
  • Participate with Sales, Systems, and Service and Support associates at various levels to develop account strategies and action plans that contribute to the overall success of the Business Team. 
  • Effectively function within and support a Team based environment. 
  • Work with remote Workforce cell teams to insure development in team concepts 

Job Requirements: 

  • Minimum of a Bachelor's Degree in Engineering, Systems, Marketing, Business Administration or Management, or equivalent experience.
  • 5+ years of Electronic Security industry technical service/installation experience

What Securitas Technology employees say

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