Manhattan, NY · On-site
$22.50 - $30.75/hr
Service Desk Analyst Location: New York-NY 10016 Duration: 06+ Months (Contract to Hire) • Manage level 1 and 2 service Incidents/requests from report to resolution • Provide support and services ...
Manhattan, NY · On-site
$22.50 - $30.75/hr
Service Desk Analyst Location: New York-NY 10016 Duration: 06+ Months (Contract to Hire) • Manage level 1 and 2 service Incidents/requests from report to resolution • Provide support and services ...
Manhattan, NY · On-site
$22.50 - $30.75/hr
The Service Desk Analyst EDP will serve as front-line, level 1, IT support for the organization, which includes seven hospital networks and the corporate office. Monitor and answer the Service Desk ...
Manhattan, NY · On-site
$22.50 - $30.75/hr
The Service Desk Analyst EDP will serve as front-line, level 1, IT support for the organization, which includes seven hospital networks and the corporate office. Monitor and answer the Service Desk ...
New York, NY · On-site
$22.50 - $30.75/hr
Service Desk Analyst provide technical support on hardware, software, network, and telephony issues for all staff. Analysts diagnose and resolve basic technology issues adhering to ITIL-based ITSM ...
Quick apply
New York, NY · On-site
$22.50 - $30.75/hr
Service Desk Analyst provide technical support on hardware, software, network, and telephony issues for all staff. Analysts diagnose and resolve basic technology issues adhering to ITIL-based ITSM ...
$90 - $110/hr
IT Service Desk Analyst - Livingston/Chatham, NJ (Onsite) We are looking for a skilled and customer-focused IT Service Desk Analyst to join our client's team in the Livingston/Chatham, NJ area. This ...
$90 - $110/hr
IT Service Desk Analyst - Livingston/Chatham, NJ (Onsite) We are looking for a skilled and customer-focused IT Service Desk Analyst to join our client's team in the Livingston/Chatham, NJ area. This ...
Livingston, NJ · On-site
$90 - $110/hr
IT Service Desk Analyst - Livingston/Chatham, NJ (Onsite) We are looking for a skilled and customer-focused IT Service Desk Analyst to join our client's team in the Livingston/Chatham, NJ area. This ...
Livingston, NJ · On-site
$90 - $110/hr
IT Service Desk Analyst - Livingston/Chatham, NJ (Onsite) We are looking for a skilled and customer-focused IT Service Desk Analyst to join our client's team in the Livingston/Chatham, NJ area. This ...
$90 - $110/hr
IT Service Desk Analyst - Livingston/Chatham, NJ (Onsite) We are looking for a skilled and customer-focused IT Service Desk Analyst to join our client's team in the Livingston/Chatham, NJ area. This ...
$90 - $110/hr
IT Service Desk Analyst - Livingston/Chatham, NJ (Onsite) We are looking for a skilled and customer-focused IT Service Desk Analyst to join our client's team in the Livingston/Chatham, NJ area. This ...
New York, NY · On-site
$22.50 - $30.75/hr
... answer Service Desk phone lines, email message queues, and auto-triggered request queues during ... in analysis, development, and implementation of systems/processes, management information ...
Quick apply
New York, NY · On-site
$22.50 - $30.75/hr
... answer Service Desk phone lines, email message queues, and auto-triggered request queues during ... in analysis, development, and implementation of systems/processes, management information ...
Jersey City, NJ · On-site
$96K - $127K/yr
We are seeking a Service Desk Analyst to work out of our New York office. The Senior Service Desk Analyst leads the day-to-day operations of the IT support team, resolving complex technical issues ...
Jersey City, NJ · On-site
$96K - $127K/yr
We are seeking a Service Desk Analyst to work out of our New York office. The Senior Service Desk Analyst leads the day-to-day operations of the IT support team, resolving complex technical issues ...
Service Desk Analyst Location: White Plains, NY 10601 (Hybrid) Duration: 12 Months Pay Rate: $25.00 ... Associate degree in Information Systems; 4 year college degree is preferred. #CareerBuilder ...
Quick apply
Service Desk Analyst Location: White Plains, NY 10601 (Hybrid) Duration: 12 Months Pay Rate: $25.00 ... Associate degree in Information Systems; 4 year college degree is preferred. #CareerBuilder ...
Manhattan, NY · On-site
$75K - $106K/yr
A minimum of 1 year service desk support experience in a Microsoft environment. * Excellent working knowledge of Windows 11 and the suite of Microsoft Office products. * Possess working knowledge of ...
Manhattan, NY · On-site
$75K - $106K/yr
A minimum of 1 year service desk support experience in a Microsoft environment. * Excellent working knowledge of Windows 11 and the suite of Microsoft Office products. * Possess working knowledge of ...
Manhattan, NY · On-site
$75K - $106K/yr
A minimum of 1 year service desk support experience in a Microsoft environment. * Excellent working knowledge of Windows 11 and the suite of Microsoft Office products. * Possess working knowledge of ...
Manhattan, NY · On-site
$75K - $106K/yr
A minimum of 1 year service desk support experience in a Microsoft environment. * Excellent working knowledge of Windows 11 and the suite of Microsoft Office products. * Possess working knowledge of ...
New York, NY · On-site
$58/hr
The Senior Engineer, Service Desk serves as a technical leader within the Service Desk function ... Analyze support metrics and trends to identify opportunities for service improvement. Technology ...
New York, NY · On-site
$58/hr
The Senior Engineer, Service Desk serves as a technical leader within the Service Desk function ... Analyze support metrics and trends to identify opportunities for service improvement. Technology ...
New York, NY · Hybrid
$22.50 - $30.75/hr
The NOC Analyst Level 1 will be part of the service desk team, providing mostly remote support to our MSP clients. The shift is Monday-Friday, 8:00 a.m. - 5:00 p.m. ET, with hour for lunch. The ...
New York, NY · Hybrid
$22.50 - $30.75/hr
The NOC Analyst Level 1 will be part of the service desk team, providing mostly remote support to our MSP clients. The shift is Monday-Friday, 8:00 a.m. - 5:00 p.m. ET, with hour for lunch. The ...
$100K - $120K/yr
We are seeking a Service Desk Analyst to work out of our New York office. The Senior Service Desk Analyst leads the day-to-day operations of the IT support team, resolving complex technical issues ...
$100K - $120K/yr
We are seeking a Service Desk Analyst to work out of our New York office. The Senior Service Desk Analyst leads the day-to-day operations of the IT support team, resolving complex technical issues ...
New York, NY · Hybrid
$22.50 - $30.75/hr
The NOC Analyst Level 1 will be part of the service desk team, providing mostly remote support to our MSP clients. The shift is Monday-Friday, 8:00 a.m. - 5:00 p.m. ET, with hour for lunch. The ...
New York, NY · Hybrid
$22.50 - $30.75/hr
The NOC Analyst Level 1 will be part of the service desk team, providing mostly remote support to our MSP clients. The shift is Monday-Friday, 8:00 a.m. - 5:00 p.m. ET, with hour for lunch. The ...
Jersey City, NJ · On-site
$100K - $120K/yr
We are seeking a Service Desk Analyst to work out of our New York office. The Senior Service Desk Analyst leads the day-to-day operations of the IT support team, resolving complex technical issues ...
Jersey City, NJ · On-site
$100K - $120K/yr
We are seeking a Service Desk Analyst to work out of our New York office. The Senior Service Desk Analyst leads the day-to-day operations of the IT support team, resolving complex technical issues ...
Brooklyn, NY · On-site
$23 - $26/hr
Our client is seeking a Help Desk Analyst to support corporate, retail, and warehouse users across ... Reporting to the IT Service Manager, this role will provide technical support, troubleshoot ...
Brooklyn, NY · On-site
$23 - $26/hr
Our client is seeking a Help Desk Analyst to support corporate, retail, and warehouse users across ... Reporting to the IT Service Manager, this role will provide technical support, troubleshoot ...
New York, NY · On-site
$22.50 - $30.75/hr
What You Will Do Service Desk & Ticket Management * Support all inbound engagement channels - phone ... Good analytical and problem-solving skills, with a precise approach to documenting issues and ...
New York, NY · On-site
$22.50 - $30.75/hr
What You Will Do Service Desk & Ticket Management * Support all inbound engagement channels - phone ... Good analytical and problem-solving skills, with a precise approach to documenting issues and ...
Manhattan, NY · On-site
$22.50 - $31/hr
Provide support and services to users, seeking to resolve as many calls as possible at level 1 * Provide customer with a single point of contact for Service Desk activities, for problems, incidents ...
Quick apply
Manhattan, NY · On-site
$22.50 - $31/hr
Provide support and services to users, seeking to resolve as many calls as possible at level 1 * Provide customer with a single point of contact for Service Desk activities, for problems, incidents ...
Associate's degree in Information Technology, Computer Science, Network Administration or related ... Help Desk Analyst, Desktop Administrator, IT Specialist or similar position. * Industry ...
Quick apply
Associate's degree in Information Technology, Computer Science, Network Administration or related ... Help Desk Analyst, Desktop Administrator, IT Specialist or similar position. * Industry ...
$14.70 - $16.68
3% of jobs
$16.68 - $18.66
8% of jobs
$20.15 is the 25th percentile. Wages below this are outliers.
$18.66 - $20.64
18% of jobs
$20.64 - $22.63
18% of jobs
The median wage is $23.01 / hr.
$22.63 - $24.61
14% of jobs
$26.48 is the 75th percentile. Wages above this are outliers.
$24.61 - $26.59
15% of jobs
$26.59 - $28.57
9% of jobs
$28.57 - $30.55
6% of jobs
$30.55 - $32.54
3% of jobs
$32.54 - $34.52
3% of jobs
$34.52 - $36.50
2% of jobs
$14
$24
$36
| Aspect | Associate Service Desk Analyst | Service Desk Technician |
|---|---|---|
| Required Certifications | CompTIA A+, ITIL Foundation | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Help desk, remote support, IT support teams | Help desk, on-site support, technical troubleshooting |
| Employer & Industry Usage | IT service providers, corporate IT departments | IT support companies, corporate IT departments |
| Common Search & Comparison | Yes | Yes |
The Associate Service Desk Analyst and Service Desk Technician roles share similar certifications and work environments, often working in help desk settings within IT departments or support companies. The main difference lies in the job scope: the Associate Service Desk Analyst typically handles initial support and customer communication, while the Service Desk Technician may focus more on technical troubleshooting and on-site support. Both roles are essential for effective IT support and often overlap in responsibilities.
For Associate Service Desk Analyst jobs in Union, NJ, the most frequently searched job titles are:
The top searched job categories for Associate Service Desk Analyst jobs in Union, NJ are:
Cities near Union, NJ with the most Associate Service Desk Analyst job openings:
$22.50 - $30.75/hr
Other
Posted 8 days ago
Service Desk Analyst
Location: New York-NY 10016
Duration: 06+ Months (Contract to Hire)
• Manage level 1 and 2 service Incidents/requests from report to resolution
• Provide support and services to users, seeking to resolve as many calls as possible at level 1 and 2
• Provide customer with a single point of contact for Service Desk activities, for problems, incidents and request items
• Contribute to the continuous process improvement of the Service Desk Area
• Remain technically knowledgeable and current on all Service Desk tools in use in the Data Center such as ServiceNow performance monitoring tools
• Receive, prioritize, document and actively resolve end user help requests
• Triage requests to ensure accurate transfers and escalation, per service level agreements (SLA)
• Track open tickets and monitor ticket progress per SLA, close ticket items when resolve
• Follow escalation and paging procedures to ensure SLAs are being met
• Provide support and services to users, seeking to resolve as many calls as possible at level 1:
• Provide support for issues related to password resets, MS Office, Windows, as well as some issues Provide customer with a single point of contact for Service Desk activities, for problems, incidents and request items
• Provide a positive experience to clients through meeting and exceeding customer expectations, and engendering confidence that requests will be resolved
• Participate in special projects as needed and perform other duties as assigned
• Must be able to work independently as well as work as part of a fast-moving team
• Must be able to work at various locations when necessary along with working various shifts
Sourced by ZipRecruiter
Our team of experts first gather each and every requirement of yours. Our research and development team then sit around those requirements and come up with a plan. Our implementation team then executes that plan for optimal results. After that our support team remains in constant touch with you during and after the entire process.
It services
201 - 500 Employees
Edison, NJ, US
2005
