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Help Desk Analyst Jobs in Union, NJ (NOW HIRING)

Proskauer

Help Desk Analyst

New York, NY · On-site

$65K - $85K/yr

... p Desk or End User Support role within a fast-paced environment. * Strong understanding of ... Strong analytical thinking, problem-solving ability, and sound judgment in a support environment.

Paradigminfotech

Help desk analyst

Edison, NJ · On-site

$21.25 - $29/hr

Location Edison, NJ Skillsets Required - Experience with BI tools in a Customer Care or Helpdesk environment - Working with various TMS tools - Data Analysis experience in discussing reporting ...

tilebar11

IT Help Desk - Showrooms

New York, NY

Job Title: IT Help Desk Analyst - Showrooms Location : New York, NY (Flatiron HQ) - 4 days onsite, 1 day remote On-site in our NYC office supporting showroom and corporate users, with up to 25 ...

TileBar

IT Help Desk - Showrooms

New York, NY · On-site

$80K - $90K/yr

Job Title: IT Help Desk Analyst - Showrooms Location : New York, NY (Flatiron HQ) - 4 days onsite, 1 day remote On-site in our NYC office supporting showroom and corporate users, with up to 25 ...

Siri Infosolutions Inc

Service Desk Analyst

Manhattan, NY · On-site

$22.50 - $30.75/hr

Service Desk Analyst Location: New York-NY 10016 Duration: 06+ Months (Contract to Hire) • Manage ... help requests • Triage requests to ensure accurate transfers and escalation, per service level ...

New

GroundWidgets

Software Support Analyst & Help Desk

Paramus, NJ · On-site

$20.75 - $28.25/hr

The Software Support Analyst/Help Desk plays a key role in improving and maintaining the satisfaction of our customers. Customer service, incident management and issue management are the key elements ...

Expert Technology Services

Service Desk Analyst

New York, NY · On-site

$22.50 - $30.75/hr

... help requests. - Triage and escalate requests according to service level agreements (SLAs). - Track open tickets, monitor progress, and close tickets upon resolution. - Follow escalation and paging ...

Spruce Technology Inc.

Service Desk Analyst

Manhattan, NY · On-site

$22.50 - $30.75/hr

The Service Desk Analyst EDP will serve as front-line, level 1, IT support for the organization ... help requests • Triage requests to ensure accurate transfers and escalation, per service level ...

Integrated Resources INC

Help desk Support

Secaucus, NJ

$20.75 - $28.50/hr

Service Desk analyst must be able lead and communicate status to the end user community via Email and Voicemail in adherence to the documented Production Outage process. Support Specialist: Develop ...

ION Group

Trade Desk Analyst

Jersey City, NJ · On-site

$21.50 - $29.25/hr

DASH is currently looking for a Trade Desk Analyst to join our team. DASH is a fast-paced Financial Technology service provider, and the Trade Desk Analyst will support various departments such as ...

Software People, Inc.

Service Desk Analyst

New York, NY · On-site

$22.50 - $30.75/hr

Service Desk Analyst provide technical support on hardware, software, network, and telephony issues for all staff. Analysts diagnose and resolve basic technology issues adhering to ITIL-based ITSM ...

Deutsche Bank

IG Desk Analyst - Director

New York, NY · On-site

$190K - $300K/yr

Job Title IG Desk Analyst Corporate Title Director Location New York, NY Overview The Investment Grade Credit desk is part of Credit Flow Trading, sitting within the Global Financing & Credit Trading ...

NYU Langone Health

Finance Help Desk Liaison

Manhattan, NY

$22.50 - $30.75/hr

We have an exciting opportunity to join our team as a Finance Help Desk Liaison. In this role, the ... analytical and technical ability and an orientation towards problem resolution and servicing ...

TEKsystems

Service Desk Analyst

Manhattan, NY

$29/hr

Description The Live Expert Service Desk Analyst will provide first and second tier technical ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

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All JobsHelp Desk Analyst JobsHelp Desk Analyst Jobs in Union, NJ

Help Desk Analyst information

See Union, NJ salary details

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How much do help desk analyst jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for help desk analyst in Union, NJ is $24.55, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $27.45 per hour, depending on experience, location, and employer.

What does a help desk analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What are the key skills and qualifications needed to thrive as a help desk analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What are some common challenges faced by help desk analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

Is a help desk analyst an entry level job?

Help desk analyst positions are often entry-level roles that require basic technical knowledge, customer service skills, and familiarity with troubleshooting hardware and software. Many employers provide on-the-job training, and certifications like CompTIA A+ can enhance prospects for candidates new to the field.

What are the most commonly searched types of Help Desk Analyst jobs in Union, NJ?

The most popular types of Help Desk Analyst jobs in Union, NJ are:

What are popular job titles related to Help Desk Analyst jobs in Union, NJ?

For Help Desk Analyst jobs in Union, NJ, the most frequently searched job titles are:

What job categories do people searching Help Desk Analyst jobs in Union, NJ look for?

The top searched job categories for Help Desk Analyst jobs in Union, NJ are:

What cities near Union, NJ are hiring for Help Desk Analyst jobs?

Cities near Union, NJ with the most Help Desk Analyst job openings:

Help Desk Analyst jobs near you
Infographic showing various Help Desk Analyst job openings in Union, NJ as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $51,060 per year, or $24.5 per hour.

Help Desk Analyst

Proskauer

New York, NY • On-site

$65K - $85K/yr

Full-time

Re-posted 26 days ago

Job description


The world's leading organizations and global players choose Proskauer to represent them when they need it the most. With 800+ lawyers in key financial centers around the world, we are known for our pragmatic and business-savvy approach.
Proskauer is the place to turn when a matter is complex, innovative and game-changing. We work seamlessly across practices, industries and jurisdictions with asset managers, private equity and venture capital firms, Fortune 500 and FTSE companies, major sports leagues, entertainment industry legends, and other industry-redefining companies.
Responsibilities
  • Provide first-level technical support to users of the Firm's computer, network, and telephone systems, delivering timely and effective issue resolution.
  • Log, categorize, and manage incident and service request tickets, escalating or dispatching to appropriate IT personnel as needed.
  • Monitor and follow up on open tickets to ensure prompt resolution and high user satisfaction.
  • Deliver phone and remote support to Firm personnel, troubleshooting and resolving issues across Firm-supported hardware and software.
  • Adhere to established IT processes and procedures, including proper user identity verification and request validation, to ensure secure and consistent service delivery.
  • Maintain and continuously build knowledge of Firm-supported technologies to provide accurate solutions and identify trends in recurring issues or system performance.
  • Contribute to the development and upkeep of the Firm's IT knowledge base to improve team efficiency and self-service capabilities.
  • Participate in additional projects, initiatives, and assigned responsibilities.

Qualifications
  • Bachelor's degree in Computer Science or a related field preferred; equivalent hands-on experience will also be considered.
  • 2+ years of experience in an IT Help Desk or End User Support role within a fast-paced environment.
  • Strong understanding of IT service operations, including incident management, request fulfillment, and standard support workflows; ability to independently resolve most user issues.
  • Experience supporting legal industry applications is preferred, including Document Management Systems (iManage WorkSite, NetDocuments) and tools such as Intapp, DTE Axiom, Westlaw Drafting Assistant, Workshare Compare, Relativity, and LegalKEY.
  • Hands-on experience with IT Service Management platforms (e.g., ServiceNow, Remedy, BMC Service Desk, SupportWorks) in a high-volume support environment.
  • Familiarity with call center tools and performance metrics (e.g., ACD systems, call handling, queue management, SLA adherence).
  • Solid technical troubleshooting skills across hardware and end-user technology, including laptops/desktops, printers, Cisco IP telephony, and mobile devices (iOS, Android).
  • Working knowledge of enterprise technologies, including Windows 11, macOS, Active Directory, Microsoft 365, SCCM, remote support tools (e.g., Bomgar), virtual desktop environments (Citrix), VPN, and multi-factor authentication tools (e.g., RSA SecurID), as well as mobile device management solutions (e.g., AirWatch, MobileIron).
  • Industry certifications such as A+, Network+, Microsoft (MCP/MOS), or HDI Support Center Analyst are a plus.
  • Familiarity with ITIL principles, particularly within Service Operations, is preferred.
  • Demonstrated "white glove" customer service approach with a strong focus on professionalism, responsiveness, and user satisfaction.
  • Excellent verbal and written communication skills, with the ability to interact effectively with users at all levels of the organization.
  • Strong analytical thinking, problem-solving ability, and sound judgment in a support environment.

This position may require physical presence in Proskauer's offices on a regular basis. The anticipated compensation range for this position is $65,000-$85,000. The actual salary offered will be based on a number of factors including but not limited to the qualifications of the applicant, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.
Proskauer is committed to providing a work environment that includes equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

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