Associate Service Desk Analyst Jobs in Boston, MA

Werfen

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain.  We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We're passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

Job Summary

This position is responsible for high-speed processing of customer offers and field personnel task requests for the Commercial Operations Organization. The role is also accountable for facilitating requests for proposal responses, pricing proposal approvals, supplies and service contracts review, negotiations, analysis, and reporting for business decision support. The Deal Desk Analyst is responsible for supporting deal processing with a defined set of sales teams within the organization.

Key Accountabilities

• Responsible to quickly and accurately process offers and tasks, maintaining targets on gross profit and average selling price.
• Act as a Subject Matter Expert to advise the Sales Organization on strategy to structure profitable offers.
• Uses , communicates and helps to maintain, approval guidelines, standardized templates, deal checklists, and approval workflows, that focus on high velocity deal processing.
• Ensures all business terms meet organization requirements, and communicates them, within the system, to the Contracting Team as well as the sales organization.
• Works collaboratively with field based staff as well as internal departments as necessary.
• Improving efficiencies, and removing bottlenecks in deal processing, customer price negotiations, and task request management.
• Develops strong relationships with all key stakeholders.
• Employs critical behaviors, such as; concierge service, relationship building, and high velocity deal & task processing.
• Communicates clearly, concisely, and respectfully to foster an effective relationship with internal customers.

Networking/Key relationships

Senior Leadership, Sales, Applications, Service, IT Solutions, Contracting, Finance, Client Services, Legal & Compliance

Minimum Knowledge & Experience required for the position:

• Bachelor's degree in Business, Finance or similar discipline required.
• Minimum of 2 years of related business experience involving, deal processing, task management, contracting, sales operations, and  or business analysis in a similar or related industry required.

Management has the discretion of substituting relevant work experience for a degree and/or making exceptions to the years of experience requirement.

Skills & Capabilities:

• Superior project management and time management skills, including effectively managing multiple priorities in a fast paced and deadline driven environment.
• Detail and process oriented with focus on continuous improvements to maximize effectiveness and efficiencies.
• Strong working knowledge of customer offer process and business knowledge to deliver high output, financially risk balanced, deals.
• Ability to communicate effectively with external, and internal departments.
• Excellent written, verbal and interpersonal communication skills.
• Strong decision making skills and ability to prioritize work independently.
• Werfen offer and pricing systems knowledge, SAP, CRM, and other systems
• Strong Microsoft Office Suite competencies, including advanced skills with Excel and or Power BI type tools.

Travel Requirements:

• Up to 10% travel.

The annual base salary range for this role is currently $80,000 to $100,000. Individual employee compensation will ultimately depend on factors including education, relevant experience, skillset, knowledge, and particular business needs.

This role is eligible for medical, dental, and vision insurance, 401k plan retirement benefits with an employer match, as well as paid vacation and sick leave. Our sales roles are eligible for participation in a commission plan and our management, and select professional roles, are eligible for a performance-based bonus.

If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV. 

Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact NAtalentacquisition@werfen.com for assistance.

We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 7,000 employees around the world comprise our Werfen team.

www.werfen.com