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Associate Service Desk Analyst Jobs in Boston, MA

UniFirst

IT Service Desk Technician

Wilmington, MA · On-site

$53K - $71K/yr

Associate's degree in technical discipline or a Bachelor's degree with 2 years relevant experience. * 2+ years' experience in an enterprise IT support organization preferred * Strong customer service ...

KRAFT GROUP LLC

Service Desk Dispatcher

Foxboro, MA · On-site

$21.15 - $27.90/hr

High School diploma required; associate's degree in information technology or equivalent technical training preferred. * 2-4 years of experience in a Help/Service Desk, or customer support ...

THE KRAFT GROUP

Service Desk Dispatcher

Foxboro, MA · On-site

$21.15 - $27.90/hr

High School diploma required; associate's degree in information technology or equivalent technical training preferred. * 2-4 years of experience in a Help/Service Desk, or customer support ...

Veolia

Sr. Help Desk Analyst

Boston, MA

$22.25 - $30.25/hr

Associate's or Bachelor's degree with a minimum of two (2) years of related experience. * OR Five ... Strong customer service skills. * Superior telephone and email etiquette skills in answering and ...

Blitzy

IT Service Desk Engineer

Cambridge, MA · On-site

Associate's or Bachelor's degree in Computer Science, IT, or a related field with 2+ years of experience in an IT support or service desk role * Hands-on experience supporting Mac, Windows, and Linux ...

Zones LLC.

IT Helpdesk Technician

Boston, MA · On-site

$28 - $30/wk

The Service Desk Analyst will troubleshoot, diagnose and resolve or escalate Level 1-2 incidents ... Associate's degree in computer related field AND/OR 3 years in a customer support or call center ...

ezCater, Inc

Associate IT Service Desk Engineer

Boston, MA · On-site

$56K - $76K/yr

For restaurant partners, ezCater helps grow their business by bringing them new high-value customers and large orders. ezCater is seeking an Associate IT Service Desk Engineer to help deliver a ...

New

Zones LLC.

IT Helpdesk Technician

Boston, MA · On-site

$28 - $30/hr

The Service Desk Analyst will troubleshoot, diagnose and resolve or escalate Level 1-2 incidents ... Associate's degree in computer related field AND/OR 3 years in a customer support or call center ...

Zones, LLC

IT Helpdesk Technician

Boston, MA · On-site

$60 - $68/hr

The Service Desk Analyst will troubleshoot, diagnose and resolve or elevate Level 1-2 incidents ... Associate's degree in computer related field AND/OR 3 years in a customer support or call center ...

New

Zones

IT Helpdesk Technician

Boston, MA

$30/hr

The Service Desk Analyst will troubleshoot, diagnose and resolve or escalate Level 1-2 incidents ... Associate's degree in computer related field AND/OR 3 years in a customer support or call center ...

New

Puma

Analyst I IT Service Desk

Somerville, MA · On-site

$51K - $68K/yr

Manage Retail store incidents involving critical system outages by using analytical skills to ... Exceptional customer service and interpersonal skills to provide in-person and remote technical ...

Blitzy

IT Service Desk Engineer

Kendall Square, MA · On-site

$90 - $125/hr

In this role, you'll handle day-to-day service desk tickets, support new hire onboarding, and ... Associate's or Bachelor's degree in Computer Science, IT, or a related field * Hands-on experience ...

New

Puma

Analyst I IT Service Desk

Boston, MA · On-site

$51K - $68K/yr

Manage Retail store incidents involving critical system outages by using analytical skills to ... Exceptional customer service and interpersonal skills to provide in-person and remote technical ...

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Showing results 41-60

All JobsAssociate Service Desk Analyst JobsAssociate Service Desk Analyst Jobs in Boston, MA

Associate Service Desk Analyst information

See Boston, MA salary details

$15

$26

$38

How much do associate service desk analyst jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for associate service desk analyst in Boston, MA is $26.17, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $29.23 per hour, depending on experience, location, and employer.

What is the difference between Associate Service Desk Analyst vs Service Desk Technician?

AspectAssociate Service Desk AnalystService Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote support, IT support teamsHelp desk, on-site support, technical troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT support companies, corporate IT departments
Common Search & ComparisonYesYes

The Associate Service Desk Analyst and Service Desk Technician roles share similar certifications and work environments, often working in help desk settings within IT departments or support companies. The main difference lies in the job scope: the Associate Service Desk Analyst typically handles initial support and customer communication, while the Service Desk Technician may focus more on technical troubleshooting and on-site support. Both roles are essential for effective IT support and often overlap in responsibilities.

Is an associate service desk analyst an entry level job?

Yes, an associate service desk analyst is typically considered an entry-level position that involves providing technical support, troubleshooting hardware and software issues, and assisting users. It often requires basic knowledge of IT tools and customer service skills, making it suitable for those starting their IT careers.

What does an associate service desk analyst do?

An associate service desk analyst provides technical support and assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, document incidents, and escalate complex issues to higher-level support, often using ticketing systems and remote tools. This role typically requires good communication skills and basic knowledge of IT systems and tools.

What is the average salary for an associate service desk analyst in the US?

The average salary for an associate service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications. Entry-level roles may start lower, while those with additional skills in troubleshooting, ticketing systems, or ITIL frameworks can earn higher wages.

What are popular job titles related to Associate Service Desk Analyst jobs in Boston, MA?

For Associate Service Desk Analyst jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Associate Service Desk Analyst jobs in Boston, MA look for?

The top searched job categories for Associate Service Desk Analyst jobs in Boston, MA are:

What cities near Boston, MA are hiring for Associate Service Desk Analyst jobs?

Cities near Boston, MA with the most Associate Service Desk Analyst job openings:

Associate Service Desk Analyst jobs near you
Infographic showing various Associate Service Desk Analyst job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $54,589 per year, or $26.2 per hour.

IT Service Desk Technician

UniFirst

Wilmington, MA • On-site

$53K - $71K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 8 days ago

UniFirst rating

6.5

Company rating: 6.5 out of 10

Based on 138 frontline employees who took The Breakroom Quiz

152nd of 258 rated facilities management

Job description

The Information Technology department is seeking an experienced IT Service Desk Technician to join our IT Service Desk team. This role will provide first level troubleshooting support for a variety of computing support issues while ensuring the highest-level customer service to our Team Partners.
This role will provide day to day first level support for application, hardware and networking inquiries coming from 250+ locations throughout the US and Canada. Services supported include hardware (desktops/laptops, mobile devices, printers, file shares), video-conferencing, WAN and VPN networks and phones, business applications (AS400, Saas and hosted), Active Directory administration, and collaboration tools such as Office365 and email. Support channels include self-service portal, email, instant messaging and phone support. Responsibilities include:
  • Acts as first point of contact for all IT issues, quickly responding to Team Partner requests for IT service within SLA guidelines.
  • Serves as primary support for end user access management requests including new employee technology onboarding, account setups, access changes and terminations. Follows established Audit procedures to ensure all employees receive proper access as authorized by their job function.
  • Accurately triages and categorizes incidents and requests coming into the Service Desk, ensuring all tickets are properly documented in accordance with IT quality guidelines.
  • Uses remote support tools (Bomgar, BigFix) to further diagnose and troubleshoot issues at remote locations.
  • Appropriately routes issues not resolved on initial contact to the correct team for resolution, ensuring all troubleshooting and triage steps are documented in the ticketing tool before reassignment.
  • Partners with Tier 2 and Tier 3 support organizations to ensure proper handoffs and follow through to resolution of customer issues.
  • Educates end users on self-service support tools and best practices.
  • Assists in documentation of Service Desk troubleshooting procedures that can be shared with the team's knowledgebase.
  • Assists in identification of trends in incidents, recommending recurring issues for problem management processes.
  • May serve as a Service Desk representative on project teams to ensure operational readiness for support new services.

To ensure continuity of essential services, this role may be required to work variable shifts and/or overtime depending on business demands.
The estimated salary for this position ranges from $53,000 - $71,000 yearly. Actual compensation will vary based on factors including but not limited to the candidate's skills, experience, and qualifications. Geographic differentials may also apply depending on the position's location. There is no application deadline for this role; recruitment will remain open until the position is filled.
Experience:
  • Associate's degree in technical discipline or a Bachelor's degree with 2 years relevant experience.
  • 2+ years' experience in an enterprise IT support organization preferred
  • Strong customer service focus, organizational skills and ability to multi-task with excellent time management skills required.
  • Demonstrated knowledge of Active Directory and basic AD administration (user and group management).
  • Fundamental Windows 7 & Windows 10 troubleshooting and mobile device support in an enterprise environment.
  • Proficient in Microsoft Office365 support (Excel, Word, PowerPoint,Outlook).
  • Hands on experience working with an ITSM/ticketing system (ServiceNow, Cherwell, Remedy, etc.).
  • Comfortable working in a fast-paced team based environment with managed service levels.
  • Strong problem-solving skills and technical aptitude to learn and support new technologies as they are introduced to the field.
  • Demonstrated written and verbal communications skills; ability to translate technical concepts into business language.
  • Ability to take initiative, assume responsibility and follow up as needed.
  • Ability to maintain composure and re-prioritize work in a fast-paced environment
  • Ability to work well with all levels of internal management & staff and develop relationships with the business is required.

Education:
  • Associate's degree in a technical discipline (Computer Science, MIS, Engineering, IT, etc.) preferred
  • ITIL Foundations v3 Certification a plus.

Additional Requirements:
  • Ability to continuously stand or walk.
  • Ability to bend, squat, climb stairs and lift equipment up to 50 lbs.

Benefits & Perks:
401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.
UniFirst is an international leader in garment & Uniform services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe.
We were included in the top 10 of Selling Power magazine's "Best Companies to Sell For" list and recognized on Forbes magazine's "Platinum 400 - Best Big Companies" list. As an 80-year old company focused on annual growth, there's never been a better time to join our team.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

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About UniFirst

Sourced by ZipRecruiter

The year was 1936 and Aldo Croatti had a vision: to serve the men and women who put in a hard day’s work. He founded a laundry business to clean clothes of factory workers and others in the heavy-soil business. With UniFirst, he created an entirely new concept: uniform rental services. This business concept gained popularity because it delivered on a key customer need: helping businesses work safer and smarter while presenting a better business image. Aldo’s vision spurred the growth of an entire industry. Since then, UniFirst has evolved into a leader in the uniform rental services industry. With headquarters located in Wilmington, MA, UniFirst operates 260-plus facilities throughout North and Central America and Europe. We serve over 300,000 customers and outfit over 2 million workers across a variety of industries—from automotive to transportation and warehousing, construction, and everything in between. We proudly serve nearly half of Fortune 500 companies and their hardworking employees.

Industry

Manufacturing

Company size

10,000+ Employees

Headquarters location

Wilmington, MA, US

Year founded

1936

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