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Associate Provider Success Jobs in Ohio (NOW HIRING)

Drips

Client Success Manager

Cleveland, OH · On-site +1

Determine meaningful performance trend insights and optimization recommendations, partnering with a Client Success Associate to provide you with supplemental performance details. Client Communication

Keyfactor

Customer Success Manager

Independence, OH · On-site

Provide direction and training to junior CSM team members, contributing to training curriculum ... Associates degree or equivalent experience in Communications, Business Administration, or related ...

Keyfactor

Customer Success Manager

Independence, OH · On-site

Provide direction and training to junior CSM team members, contributing to training curriculum ... Associates degree or equivalent experience in Communications, Business Administration, or related ...

greenpath, inc.

Client Success Specialist

Columbus, OH · On-site

$16.50 - $17.50/hr

Provide top-tier support via phone to clients on our Debt Management Program. * Taking back-to-back ... Associate's degree preferred; Bachelor's degree may substitute for experience. * A strong sense of ...

greenpath, inc.

Client Success Specialist

Fairborn, OH · On-site

$16.50 - $17.50/hr

Provide top-tier support via phone to clients on our Debt Management Program. * Taking back-to-back ... Associate's degree preferred; Bachelor's degree may substitute for experience. * A strong sense of ...

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Associate Provider Success information

What is an associate provider success?

Associate Provider Success roles are entry- to mid-level positions within healthcare organizations or health technology companies. Individuals in these roles support healthcare providers, such as doctors and clinics, by ensuring smooth onboarding, addressing operational issues, and facilitating communication between providers and the organization. Their primary goal is to help providers succeed by removing barriers, sharing best practices, and improving overall satisfaction. This role often involves project management, data analysis, and problem-solving skills.

What are the key skills and qualifications needed to thrive as an associate provider success?

To thrive as an Associate Provider Success, you need strong organizational skills, attention to detail, and a background in healthcare administration or customer service. Familiarity with healthcare management systems, scheduling software, and CRM platforms is often required. Excellent interpersonal communication, problem-solving abilities, and a proactive attitude help build strong relationships with providers and address their needs effectively. These skills ensure seamless provider onboarding, satisfaction, and efficient resolution of issues, which are vital for organizational success.

How does an associate provider success typically collaborate with healthcare providers and internal teams to improve service quality?

As an Associate Provider Success professional, you will routinely interact with healthcare providers to address their concerns, gather feedback, and ensure their needs are met efficiently. You will also collaborate closely with internal teams such as operations, billing, and customer support to resolve issues and streamline processes that impact provider satisfaction. This role often involves analyzing provider performance data, identifying areas for improvement, and facilitating training or support sessions. Effective communication and a proactive approach are key to building strong relationships and driving continuous improvement in service quality.

What is the difference between Associate Provider Success vs Provider Success Specialist?

AspectAssociate Provider SuccessProvider Success Specialist
Required CredentialsTypically an associate degree or relevant certificationsSimilar credentials, often with additional experience
Work EnvironmentOffice or remote, supporting healthcare providersOffice or remote, focused on provider relations
Employer & Industry UsageHealthcare, insurance, or health tech companiesHealthcare organizations, insurance companies, health tech
Common Search & ComparisonYesYes

The main difference between Associate Provider Success and Provider Success Specialist lies in experience level and scope. The Associate role is often entry-level, focusing on supporting provider onboarding and basic issue resolution. The Provider Success Specialist typically has more experience and handles complex provider relations, ensuring ongoing satisfaction and compliance. Both roles are vital in healthcare support environments, but the Specialist position usually involves more responsibility and expertise.

What job categories do people searching Associate Provider Success jobs in Ohio look for?

The top searched job categories for Associate Provider Success jobs in Ohio are:

What cities in Ohio are hiring for Associate Provider Success jobs?

Cities in Ohio with the most Associate Provider Success job openings:

Associate Provider Success jobs near you

Client Success Manager

Cleveland, OH • On-site, Remote

Drips
Marketing • 51 - 200 employees
Learn more about Dripsexternal

Full-time

Re-posted 8 days ago

Job description

Client Success Manager
About Drips
Drips helps big brands drive 1:1 conversations with large audiences at the most critical moments in the customer journey. We use an AI-powered conversational outreach strategy that includes human-like two-way texting, scheduled calling, and voicemails. Backed by a proprietary natural language processing model, our platform has handled over half a billion conversations to date, enabling us to deliver automation at a scale that no competitor in the messaging industry has been able to match. That's why we're the platform of choice for some of the world's most recognizable enterprises.
Drips' focus on empowering enterprises to drive real, meaningful conversations with consumers has sparked rapid growth since the company was founded in 2016. We are well funded and looking to accelerate the next era of growth and expansion of our team.
However, we're more than just a high-growth company. We're a community. Even though we work remotely, we've fostered a one-of-a-kind work environment by embracing our core values: Happiness, Team, Lean, Passion, and Improve. If you want to love the product you work on, solve hard problems, and grow your career, we want to talk with you!
Job Overview
The Client Success Manager (CSM) works with mid-to-large enterprise accounts across various industries. The CSM's role is to establish themselves as a trusted advisor to drive successful client experience and support renewal and growth. The ideal candidate for this role is determined to lead Drips clients to achieve the success metrics laid out for each campaign and address various business challenges through use of Drips campaigns. They are primarily responsible for leading the day-to-day client communication across their portfolio and delivering insightful performance reporting and analysis. They will engage in some performance troubleshooting, while appropriately delegating deeper investigations. In addition, the CSM must execute these job responsibilities within the framework of Drips Core Values. Additional duties and responsibilities as assigned.
Duties/Responsibilities
The Client Success Manager role can be broken down into three key areas. Those key areas and the related responsibilities include:
Campaign Performance Strategy & Insights
  • Become an expert at the strategy and best practices for a Drips campaign, how to guide clients towards high-level campaigns, and the key pieces of the campaign to analyze for performance and strategic insights. Utilize internal tools such as Salesforce and Tableau to thoroughly understand campaign performance trends.
  • Gather required information and strategy for new campaigns (Projects). Guide your clients to establish realistic goals and success measures for Drips campaigns.
  • Utilize Salesforce cases to communicate design requirements to the production team for setup.
  • Lead campaign design, planning, and review with clients for approval.
  • Own delivery of recurring performance reporting for client campaigns. Determine meaningful performance trend insights and optimization recommendations, partnering with a Client Success Associate to provide you with supplemental performance details.

Client Communication
  • Own the day-to-day client-facing communication for Accounts in your portfolio, and build relationships across the client organization (business and IT/technical stakeholders). Adhere to Response Time SLAs in-line with Client Account Tier. Manage delegation of client requests and investigations as appropriate to Client Insights, Production, or Product/QA teams.
  • Lead recurring client performance calls (weekly, biweekly, monthly depending on Client Tier).
  • Participate in & lead prep with Account Manager for recurring Monthly Strategic Calls & QBRs.
    Client Health & Risk Management
  • Act as the voice of the client internally to advocate customer's needs.
  • Current-Month Revenue Forecasting - Own the updates to current-month forecast projections, based on a solid understanding of expected growth or contraction of your account's current campaigns.
  • Client Health - review Client Health scoring on a weekly basis for all Accounts. Lead adjusting or escalating changes. Partner with Account Manager for alignment on scoring.
  • Be aware of the client's business goals, objectives, and changes within the client organization to identify expansion opportunities and to proactively address any challenges that might impact the use of our solution.

Profile for Success in this Role
  • Friendly, flexible, and comfortable working with a variety of internal teams across Sales, Operations, and Product Development.
  • Detail-oriented and committed to solving client problems.
  • An articulate communicator who doesn't shy away from a challenge.
  • Comfortable working in a fast-paced and ever-changing startup software company environment in which process is constantly developing.
  • A positive can-do attitude in a culture that prides itself on the belief that we are stronger together.
  • A team player with patience for ambiguity.
  • Eager to contribute & not afraid to ask questions.
Required Skills
  • At least 4 years of experience as an Enterprise CSM or Enterprise Project Manager (client-facing), delivering managed service strongly preferred.
  • Adept with Microsoft Office suite. Fast learner of software (Salesforce, Tableau). Experience or comfort with using Microsoft Teams and other messenger services to communicate.
  • Comfortable translating complex ideas and issues to an uninformed audience. Must be able to translate data into actionable business insights related to clients' business goals and strategy.
  • Ability to manage and support tasks and due dates for multiple clients at once.
  • Strong organizational skills. Keen ability to pay attention to the details.
  • Exceptional verbal and written skills. Must be able to build comfortable and positive relationships with customer team members at varying levels, up to Executive level.
  • Must be a self-starter able to work with limited supervision.
  • Ability to work independently as well as part of a team in a remote environment. Drips is a fully remote work environment.
Preferred Skills
  • Experience in affiliate marketing or lead generation space, marketing campaign management.
  • Working knowledge of web-based SaaS products.
  • Experience working in a growing tech company.
  • Experience in a performance marketing environment.

Apply