Associate Program Coordinator Jobs in Charleston, SC

Job Description Summary

Coordinates and plans the administrative activities of the CTEPH and Pulmonary Hypertension clinics. Duties to include complex ambulatory appointment scheduling including but not limited to multimodality testing for both cardiac and pulmonary diseases, right heart catheterization, left heart catheterization, cardiac MRI, stress testing, invasive exercise testing, ventilation/perfusion scanning, CT angiography, pulmonary angiography in the catheterization laboratory, pulmonary function testing, 6 minute walk testing, echocardiography and ambulatory provider clinic evaluation; maintaining and updating medical records, triage patient communications to the appropriate provider, follow up to ensure continuity of care across provider care teams and timeliness of appointment scheduling.
The employee will coordinate and manage a variety of duties associated with daily clinic operations and patient access. This position also involves excellent customer service skills, coordination with multiple internal and external ancillary testing locations and strong communication skills both written and verbal. This position will report to the CTEPH Medical Director. The employee must have a familiarity of medical terms and a minimum degree of Medical Associate.

Entity

University Medical Associates (UMA) Only Employees and Financials

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC000974 COM DOM PULM General CC

Pay Rate Type

Salary

Pay Grade

Health-29

Scheduled Weekly Hours

40

Work Shift

Job Description

Location: Charleston

Schedule: Monday - Friday, Days - 8 hour shifts

Required Education, Training, and Licensure:

Bachelor’s degree in nursing required and three years related nursing experience. Licensure as a registered nurse by the South Carolina Board of Nursing or a compact state.

Required Certifications:

Current American Heart Association (AHA) Basic Life Support (BLS) certification or American Red Cross BLS for Healthcare Providers certification is required.

Job Duties:

35% - Complex ambulatory appointment scheduling including but not limited to multimodality testing for both cardiac and pulmonary diseases, right heart catheterization, left heart catheterization, cardiac MRI, stress testing, invasive exercise testing, ventilation/perfusion scanning, CT angiography, pulmonary angiography in the catheterization laboratory, pulmonary function testing, 6  minute walk testing, echocardiography and ambulatory provider clinic evaluation; maintaining medical records, triage patient communications to the appropriate provider, follow up to ensure continuity of care across provider care teams and timeliness of appointment scheduling. The nurse coordinator will be in direct contact with referring provider offices to acknowledge receipt of referral, request any additional medical records needed and provide appointment details when scheduled. The nurse coordinator will be the first point of contact with self-referring patients to obtain current care team information, obtain any needed consent forms for release of medical records from outside providers, establish a primary care point of contact for coordination of care and provide appointment information. This complexity requires a minimum of a Medical associate’s degree. Strong verbal and written communication skills are essential.

25% - Will serve as coordinator for clinical care management both inpatient and outpatient, hospital discharge planning, pulmonary rehab, home care including home health, hospice and medical equipment referrals. Complete complex pharmaceutical therapy referrals, pharmaceutical assistance program referrals, pulmonary rehabilitation referrals and MUSC Anticoagulation Clinic referrals. Triage patient phone calls.

10% - Ensure timely turnaround of authorizations and communications from outside resources to provide seamless continuity of care. Obtain medical authorizations, confirm procedure and testing prior authorization prior to patient travel for appointments and notify program coordinator/manager of any delays. This includes 3rd party payor negotiations for pre-certification, prior authorizations, appeals for diagnostic procedures and complex therapies. Administrative coordinator will also be responsible for medication prior approvals medication appeals.

10% - The administrative coordinator will attend weekly clinic appointment planning meetings with the multidisciplinary teams and will be responsible for ensuring that all needed resources are available for each individual appointment. The Administrative Coordinator will attend weekly clinical wrap up meetings and will be responsible for ensuring that all follow up clinical appointments are scheduled in the accordance with CTEPH/PH team recommendations. The administrative coordinator will facilitate the CTEPH MDD weekly conference schedule including calendar invites, cases for review, follow up on any action items from the conference and ensuing all materials needed for case review are received prior to conference date.

10% - Maintain patient database to include CTEPH patient referrals, balloon pulmonary angioplasty, and pulmonary thromboendarterectomy patients. Development, implementation and review of medical protocols for EPIC order set revisions for Pulmonary Hypertension vasodilator and CTEPH interventional therapies.

5% - Provide consultation services advisement as appropriate to providers, patients and patient families. Participate in patient education and family education regarding Pulmonary Hypertension, Pulmonary Hypertension therapies, immunosuppressive therapies, provide in-service education of medical and nursing staff.

5% - Other duties as assigned.

Additional Job Description

Physical Requirements

Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors. Frequently lift, lower, push and pull and/or carry objects weighing 50 lbs (+/-) unassisted, exert up to 50 lbs of force, lift from 36" to overhead 25 lbs. Infrequently work in dusty areas and confined/cramped spaces.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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