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Associate Product Support Engineer Jobs (NOW HIRING)

Akamai

Senior Product Support Engineer

Cambridge, MA · On-site

$126K - $228K/yr

Join our Global Escalation Team As a Senior Product Support Engineer, you will become a key technical contributor within a global expert team responsible for the escalations of Akamai's Enterprise ...

Ashby

Product Support Engineer - EMEA

Gather, analyze, and relay customer feedback to the engineering team to inform product development and enhancements. * Support Enablement: Share expanding knowledge with the rest of the Support Team ...

FD Technologies

KDB Product Support Engineer

Manhattan, NY · On-site

$100K - $130K/yr

Overview of the Role KX is hiring a KDB+ Product Support Engineer for our New York team.You will provide advanced technical support for mission-critical, low-latency systems used by Tier-1 financial ...

Amat

Global Product Support Engineer

Santa Clara, CA

$124K - $171K/yr

Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping Identify new parts that require to ...

Moog, Inc.

Associate Product Engineer

Buffalo, NY · On-site

$75K - $95K/yr

Associate Product Engineer Reporting To: Specialist/Lead, Prod. Engrg. Work Schedule: Onsite ... Primary areas of responsibility include supporting production assembly and test areas by resolving ...

ASM

Engineer II, Global Product Support

Phoenix, AZ · On-site

We're seeking a Global Product Support Engineer who thrives on solving complex problems, supporting cutting-edge tools, and making a real difference for customers and field teams worldwide. In this ...

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All JobsAssociate Product Support Engineer Jobs

Associate Product Support Engineer information

See salary details

$53K

$144.1K

$205K

How much do associate product support engineer jobs pay per year?

As of Jun 13, 2026, the average yearly pay for associate product support engineer in the United States is $144,072.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What engineers make $500,000?

Senior engineers in fields such as software, electrical, or aerospace engineering can reach or exceed $500,000 annually, especially with experience, specialized skills, and bonuses. High-level roles often require advanced certifications, leadership responsibilities, and working in competitive industries or companies with lucrative compensation packages.

What does a product support associate do?

A product support associate provides technical assistance and troubleshooting for products or software, helping customers resolve issues and ensuring proper functionality. They often communicate with users via phone, email, or chat, and may use tools like ticketing systems to track and manage support requests. Strong communication skills and technical knowledge are essential for this role.

What does a product support engineer do?

A product support engineer provides technical assistance to customers and internal teams by diagnosing and resolving product-related issues. They often use troubleshooting tools, document solutions, and collaborate with development teams to improve product performance and user experience.

What is the difference between Associate Product Support Engineer vs Customer Support Engineer?

AspectAssociate Product Support EngineerCustomer Support Engineer
Required CredentialsBachelor's in Engineering or Computer Science, technical certificationsHigh school diploma or equivalent, technical knowledge often preferred
Work EnvironmentTechnical support teams, product development environmentsCustomer service centers, client-facing roles
Employer & Industry UsageTech companies, software/hardware industriesIT service providers, tech companies, software firms
Common Search & Comparison IntentUnderstanding technical support roles, career pathCustomer service roles, troubleshooting support

The Associate Product Support Engineer typically focuses on technical support related to products, requiring technical credentials and working closely with development teams. In contrast, a Customer Support Engineer emphasizes direct customer interaction and troubleshooting, often with less emphasis on technical certifications. Both roles are vital in tech industries but serve different functions within support and client engagement.

What does an associate support engineer do?

An associate support engineer provides technical assistance to customers or internal teams by troubleshooting hardware, software, or network issues. They often use diagnostic tools, document problems, and collaborate with engineering teams to resolve technical problems efficiently.
Infographic showing various Associate Product Support Engineer job openings in the United States as of June 2026, with employment types broken down into 58% Full Time, and 42% Part Time. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $144,072 per year, or $69.3 per hour.
Product Support Engineer

Product Support Engineer

Artech Information System LLC

Denver, CO

Contractor

Posted 4 days ago

Job description

Company Description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Linux System Administration (experience and/or certification) 2-3 years.
Web Services: video delivery pipeline feeding a big web service.
Log Management : e.g. Splunk, logstash, ElasticSearch, Kibana, log.io (We use Splunk and Op5).
Administrative experience of Web Services, e.g. Apache, Nginx, Tomcat, jboss (We use Apache & Nginx).
Scripting language development, e.g. Ruby, Python, Bash, Perl (We use Python and Bash).
Configuration Management: e.g. Ansible, Chef, Puppet, Salt, Docker, Vagrant (We use Puppet with Docker, Kubernetes a plus)
DevOps: Agile, including Scrum and Kanban
Networking knowledge especially server side networking is a plus with conceptual knowledge of Load Balancing, e.g. HAProxy, IPVS (We use both)
Version control Git, SVN (We use git and github).
24/7 deploy and support experience.

Additional Information

Prashant Sharma,

Recruitment Specialist

Artech Information Systems LLC

360 Mt. Kemble Avenue, 2000 Suite, Morristown, New Jersey 07960

Contact : 973.967.3369
prashant.sharma@ artechinfo.com

Artech logo

About Artech

Sourced by ZipRecruiter

Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Morristown, NJ, US

Year founded

1992

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