Associate Product Support Engineer Jobs (NOW HIRING)

As one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, to accelerate time-to-market, and to support industries in successfully enhancing quality of life. We have been driving innovation in analytical instrumentation for over 60 years now. Today, more than 11,000 employees distributed across 90 locations around the world continue to delight our customers with innovative solutions.

Bruker Nano, one of Bruker's four operating segments, provides customers in academic and governmental institutions, life science, materials, and applied industries with the tools to determine the characteristics of matter and visualize the structure of molecules. Divisions within BNANO include Bruker AXS, Bruker Nano Analytics, Bruker Nano Surfaces and Metrology, Fluorescence Microscopy, and Canopy.

The Product Support Engineer is a visible and key customer facing role; responsible to provide individual contribution and Customer Support enabling "Best in Class" post-sale instrumentation support within assigned region for BNSM, manufacturer of the world's leading Metrology, Cleaning and Repair tools. Product Support activity includes: installation, instrument diagnostics/fix, and on-going support. Individual must be customer focused, results-oriented, effective communicator, collaborative, and have strong technical background to enable our customers to maintain their instrument at peak performance and maximize productivity for their intended use case.

• Provide "Best in Class" post-sale support and drive continuous improvement of the BNSM customer experience.
• Execute to current process, procedures and controls, while identifying and recommending improvement opportunities.
• High level of technical understanding and system level perspective. Experience with Semi Metrology techniques including hands-on work.

ESSENTIAL FUNCTIONS:

ADDITIONAL RESPONSIBILITIES:

• Other duties as assigned

ENVIRONMENTAL REQUIREMENTS:

• 35% travel both domestically and internationally on short notice
• Able to work in Government sites, cleanroom, production floor, & laboratory environments
• Must have & maintain valid driver's license

KNOWLEDGE, SKILLS, AND ABILITIES:

Customer focused, passionate about science and technology, and eager to enable customers with optical and stylus profilometry technology.  Demonstrated excellent analytical capability, theoretical understanding of physics, working knowledge of electronics, mechanics, control systems, computers, networking, and common tooling such as oscilloscope, multi-meter, etc... to be an effective problem solver of complex system, product user, and/or application issues.  Demonstrated ability to install, qualify and be a trainer and technical resource that effectively empowers our customers and internal team for complex electro-mechanical instrumentation and application modules.  Able to test, optimize, and develop best practice for support and post-sale application activity.  Demonstrated ability to author technical publications and training material.  Demonstrated ability to provide clear, logical, and effective communication.  Demonstrated ability to develop, communicate, implement, and execute assigned project including achieving required deliverables on time.

EDUCATIONAL/EXPERIENCE REQUIREMENTS:

Minimum of doctorate degree, PhD, in scientific or engineering field from accredited university or college, or master's degree in scientific or engineering field from accredited university or college with 3 year relevant experience, or bachelor's degree in scientific or engineering field from accredited university or college with 5 year relevant experience.

At Bruker, base salary is part of our total compensation. The estimated base salary range for this full-time position is between $86,400 and $130,000 and provides an opportunity to progress as you grow and develop within a role.The base salary for the role will depend on a several job-related factors, including, but not limited to education, training, experience, the geographic location of the successful candidate, skills, competencies, job-related knowledge and travel requirements for this position. Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time and holidays, and more.

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.