ZipRecruiter

Log In

1

Associate Product Support Engineer Jobs in Texas

Rippling

Product Support Engineer

Austin, TX · On-site

The Product Support Engineer leads investigation and resolution of complex production issues across the GT platform, leveraging technical expertise, deep product knowledge, and cross-team ...

Experlogix, Inc.

Product Support Engineer

Dallas, TX · On-site

Position Summary As a Product Support Engineer, you will become a technical expert in the Design Center component of Experlogix CPQ. You will work directly with customers, implementation consultants ...

Experlogix

Product Support Engineer

Dallas, TX · Remote

Position Summary As a Product Support Engineer, you will become a technical expert in the Design Center component of Experlogix CPQ. You will work directly with customers, implementation consultants ...

Gotransverse LLC

Product Support Engineer

Austin, TX · On-site

The Product Support Engineer leads investigation and resolution of complex production issues across the GT platform, leveraging technical expertise, deep product knowledge, and cross-team ...

Experlogix

Product Support Engineer

Dallas, TX · On-site

$65K - $85K/yr

Position Summary As a Product Support Engineer, you will become a technical expert in the Design Center component of Experlogix CPQ. You will work directly with customers, implementation consultants ...

Kyndryl

$63K - $114K/yr

We are seeking a talented Product Support Engineer to contribute to our software engineering space and provide critical skills required for the development of cutting-edge products. Key ...

Kyndryl

Product Support Engineer

Dallas, TX · On-site

$63K - $114K/yr

We are seeking a talented Product Support Engineer to contribute to our software engineering space and provide critical skills required for the development of cutting-edge products. Key ...

Kyndryl

Product Support Engineer

Dallas, TX · On-site

$63K - $114K/yr

We are seeking a talented Product Support Engineer to contribute to our software engineering space and provide critical skills required for the development of cutting-edge products. Key ...

Samsung Electronics

Product Support Engineer

Plano, TX · On-site

The main function of the DA Product Support Engineer is focused on the management of New Product Introduction (NPI) product quality evaluations, post launch field quality support and service ticket ...

Smart Start

Product Support Engineer

Grapevine, TX · On-site

Associate Director of Engineering Schedule: Monday-Friday, 8am-5pm (Hybrid) Note: We do not provide ... Support SQL database operations, including query optimization, stored procedures, and secure data ...

Lam Research

Product Support Engineer 3

Austin, TX · On-site

The impact you'll make As a Regional Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and customers in the region (Austin,Texas). Your ...

Altium

Senior Product Support Engineer

Frisco, TX

We are seeking a highly skilled and motivated Senior Product Support Engineer with advanced expertise in Altium solutions, PCB design workflows, and enterprise engineering environments. This role ...

New

Lam Research

Product Support Engineer 3

Austin, TX · Hybrid

The impact you'll make As a Regional Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel in the region (Taylor ...

next page

Showing results 1-20

All JobsAssociate Product Support Engineer JobsAssociate Product Support Engineer Jobs in Texas

Associate Product Support Engineer information

What is the difference between Associate Product Support Engineer vs Customer Support Engineer?

AspectAssociate Product Support EngineerCustomer Support Engineer
Required CredentialsBachelor's in Engineering or Computer Science, technical certificationsHigh school diploma or equivalent, technical knowledge often preferred
Work EnvironmentTechnical support teams, product development environmentsCustomer service centers, client-facing roles
Employer & Industry UsageTech companies, software/hardware industriesIT service providers, tech companies, software firms
Common Search & Comparison IntentUnderstanding technical support roles, career pathCustomer service roles, troubleshooting support

The Associate Product Support Engineer typically focuses on technical support related to products, requiring technical credentials and working closely with development teams. In contrast, a Customer Support Engineer emphasizes direct customer interaction and troubleshooting, often with less emphasis on technical certifications. Both roles are vital in tech industries but serve different functions within support and client engagement.

What does an associate product support engineer do?

An associate product support engineer provides technical assistance to customers and internal teams by troubleshooting product issues, resolving technical problems, and ensuring product functionality. They often use diagnostic tools, communicate with clients, and document solutions to improve product performance and customer satisfaction.

What is the role of an associate product support engineer?

An associate product support engineer provides technical assistance to customers and internal teams by troubleshooting product issues, resolving technical problems, and ensuring customer satisfaction. They often use diagnostic tools, communicate solutions clearly, and may document support cases to improve product performance and user experience.

What cities in Texas are hiring for Associate Product Support Engineer jobs?

Cities in Texas with the most Associate Product Support Engineer job openings:

Infographic showing various Associate Product Support Engineer job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Product Support Engineer

Austin, TX • On-site

Rippling
Software Development • 51 - 200 employees
Learn more about Ripplingexternal

Other

Posted 24 days ago

Rippling rating

8.9

Company rating: 8.9 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

About the role
  • The Product Support Engineer leads investigation and resolution of complex production issues across the GT platform, leveraging technical expertise, deep product knowledge, and cross-team collaboration to maintain system stability. Must be legally authorized to work in the US without sponsorship.
What you'll do
  • Lead technical investigation and coordinate cross-team response during Sev1/Sev2 production incidents.
  • Use trace analysis, SQL, code, debugging techniques, and internal tools to analyze system problems.
  • Conduct root cause analysis for recurring or high-impact production issues.
  • Work closely with Support, Architecture, and Engineering teams to drive system improvements and code fixes.
  • Create and prioritize defect tickets in JIRA, documenting impact and steps to reproduce; coordinate across teams to ensure fixes are implemented, validated, and fully resolved.
  • Attend architecture, production release, and training meetings; disseminate relevant information to internal teams as needed.
  • Provide engineering knowledge and technical support for complex API integrations as needed.
  • Maintain strong working knowledge of the platform; identify systemic issues and recommend cross-system improvements.
  • Translate customer impact and feedback into prioritized, engineering-aligned urgency for Product and Engineering teams.
  • Perform other duties as assigned.
Required Skills
  • Previous experience working with medium to large enterprise applications.
  • Formal training or equivalent experience with Java.
  • Strong troubleshooting and debugging ability.
  • Working knowledge of Spring and Hibernate/JPA.
  • Understanding of performance and concurrency issues and common fixes.
  • Excellent verbal and written communication skills.
  • Ability to self-manage, prioritize critical incidents, and task-switch effectively; strong time management and ability to work independently and across multiple teams.
  • Comfortable collaborating across teams.
  • Friendly and service-oriented, with a genuine desire to help customers and teammates.
Recommended Skills
  • Knowledge of large-scale architecture and data-intensive systems.
  • Understanding of deployment pipelines and tooling (e.g., GitLab, Artifactory).
  • Enjoy digging into complex issues and figuring out how systems really work.
#J-18808-Ljbffr

What Rippling employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply