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Associate Product Support Engineer Jobs in Ohio (NOW HIRING)

CHAMPtitles

Production Support Engineer

Cleveland, OH · Hybrid

$40.75 - $53/hr

You will support and work on multiple applications in our software suite. This is a highly ... product teams, and QA engineers * Ability to follow complex design and development standards

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All JobsAssociate Product Support Engineer JobsAssociate Product Support Engineer Jobs in Ohio

Associate Product Support Engineer information

What is the difference between Associate Product Support Engineer vs Customer Support Engineer?

AspectAssociate Product Support EngineerCustomer Support Engineer
Required CredentialsBachelor's in Engineering or Computer Science, technical certificationsHigh school diploma or equivalent, technical knowledge often preferred
Work EnvironmentTechnical support teams, product development environmentsCustomer service centers, client-facing roles
Employer & Industry UsageTech companies, software/hardware industriesIT service providers, tech companies, software firms
Common Search & Comparison IntentUnderstanding technical support roles, career pathCustomer service roles, troubleshooting support

The Associate Product Support Engineer typically focuses on technical support related to products, requiring technical credentials and working closely with development teams. In contrast, a Customer Support Engineer emphasizes direct customer interaction and troubleshooting, often with less emphasis on technical certifications. Both roles are vital in tech industries but serve different functions within support and client engagement.

What does an associate product support engineer do?

An associate product support engineer provides technical assistance to customers and internal teams by troubleshooting product issues, resolving technical problems, and ensuring product functionality. They often use diagnostic tools, communicate with clients, and document solutions to improve product performance and customer satisfaction.

What is the role of an associate product support engineer?

An associate product support engineer provides technical assistance to customers and internal teams by troubleshooting product issues, resolving technical problems, and ensuring customer satisfaction. They often use diagnostic tools, communicate solutions clearly, and may document support cases to improve product performance and user experience.

What cities in Ohio are hiring for Associate Product Support Engineer jobs?

Cities in Ohio with the most Associate Product Support Engineer job openings:

Infographic showing various Associate Product Support Engineer job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 17% Part Time, and 7% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Product Support Engineer

Mayfield Village, OH • On-site

Preformed Line Products
See more jobs at Preformed Line Productsexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Key responsibilities

  • Create project requests for new products, including commercial specifications and performance requirements.

  • Monitor and participate in new product development programs and design reviews, suggesting changes as needed.

  • Provide technical support to customers, sales, and internal teams, and assist in reviewing and responding to bid proposals.

Job description

As a Product Support Engineer for the Distribution Market, you will be responsible for assisting the Market Manager with new product development and technical support for new and existing product lines. This role will support U.S. Sales growth by actively participating in quoting activities and conducting technical reviews of customer requirements. Works as a liaison between sales and engineering to market products and grow the product offering.

Duties & Responsibilities:

  • Create Project Requests for new products. Include the “commercial specifications” which outline the features, the performance requirements, the cost objectives, and the date required. 
  • Monitor the progress of new product development programs, and actively participate in interim design reviews. Suggest changes as required to meet the objectives of the commercial specifications. 
  • Initiate formal or MS specification requests, as required. Follow up on the progress of these requests.
  • Initiate Engineering Change Requests (ECRs) on existing products to make changes necessary to meet changing requirements of customers or industry standards.
  • Work with Marketing Communications to develop and maintain sales literature and application procedures for new and existing products.
  • Provide technical support to customers, sales network, Customer Service personnel and international subsidiaries.
  • Provide assistance to other members of the Sales and Marketing Department, as required.
  • Provide assistance in the review and response (including support documentation) to bid proposals (domestic and international, as required).
  • Work with Engineering to analyze and resolve product malfunctions and complaints.
  • Actively participate in industry meetings and trade shows.


Qualifications and Requirements:

  • Four-year degree in Electrical or Mechanical Engineering preferred (may be waived with appropriate experience). A Bachelor's degree must be earned from a university in the United States. 
  • Technical sales experience a plus
  • Proficiency with Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint), working knowledge of CRM.
  • Must have excellent communication and organizational skills.
  • Market knowledge along with a high energy level is important.
  • Knowledge of layout and detail drafting techniques. 
  • Must possess mechanical aptitude and the ability to perform strenuous work as required to demonstrate product installations in a variety of field environments.
  • Good verbal and written communication skills.


Travel:

  • Ability to travel a minimum of 15-25% Domestic and 0-5% International


Schedule:

  • Fulltime 
  • Standard office hours with flextime 


Benefits:

  • 401(k) with a company match equal to 25% of the first 8% of pre-tax dollars contributed by the employee for the first two years 
  • Enrollment in company profit sharing after two years
  • Medical, dental & vision insurance, including free preventative care
  • Wellness & Employee Assistance Program (EAP)
  • Health care flexible spending accounts, health savings accounts, & life insurance
  • Paid time off, paid company holidays, and vacation purchase program
  • Short & long-term disability
  • Parental & family leave; military leave
  • Inclusive & welcoming company culture 
  • Career development & tuition assistance
  • Student loan debt repayment program


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