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Associate Product Support Engineer Jobs (NOW HIRING)

Generac Power Systems Inc

WI · On-site

The Product Support Engineer is responsible for activities within the Product Support Engineering function, including support of existing product designs through root cause analysis, problem ...

Berkeley Research Group

Associate, Product Support

$75K - $110K/yr

The Product Support Associate must demonstrate the ability to make critical decisions about system behavior, issue prioritization, and root-cause resolution. Job title and compensation to be ...

Formic

Product Support Engineer

San Francisco, CA · On-site

About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be the connective ...

Blackhornvc

Product Support Engineer

Bolingbrook, IL · On-site

About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be the connective ...

Formic

Product Support Engineer

Alameda, CA

About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be the connective ...

Formic

Product Support Engineer

Aurora, IL

About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be the connective ...

Rippling

Product Support Engineer

Austin, TX · On-site

The Product Support Engineer leads investigation and resolution of complex production issues across the GT platform, leveraging technical expertise, deep product knowledge, and cross-team ...

Formic

Product Support Engineer

Berkeley, CA

About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be the connective ...

TTM Technologies

Product Support Engineer

Syracuse, NY · On-site

Provide extensive support to product engineering, project management engineering, test engineering, quality engineering and final assembly. Provide leadership within the group in support of meeting ...

Formic

Product Support Engineer

Chicago, IL · On-site

About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be the connective ...

Kyndryl

Product Support Engineer

Dallas, TX · On-site

$63K - $114K/yr

We are seeking a talented Product Support Engineer to contribute to our software engineering space and provide critical skills required for the development of cutting-edge products. Key ...

Kyndryl

Product Support Engineer

Dallas, TX · On-site

$63K - $114K/yr

We are seeking a talented Product Support Engineer to contribute to our software engineering space and provide critical skills required for the development of cutting-edge products. Key ...

Experlogix, Inc.

Product Support Engineer

Dallas, TX · On-site

Position Summary As a Product Support Engineer, you will become a technical expert in the Design Center component of Experlogix CPQ. You will work directly with customers, implementation consultants ...

ONE

Product Support Engineer

$60K - $100K/yr

Comfortable operating in motion The Role As a Production Support Engineer at OnePay, your mandate will be to help bridge the gap between Engineering and our Customer Experience team. You'll work ...

M9 Solutions

Product Support Engineer

Annapolis, MD · On-site

$60K - $180K/yr

M9 Solutions is seeking a Product Support Engineer to work on-site in support of a government contract for a client located in Annapolis Junction, MD . An active TS/SCI with Full Scope Polygraph ...

Bruker

Product Support Engineer

San Jose, CA · On-site

Responsibilities The Product Support Engineer is a visible and key customer facing role; responsible to provide individual contribution and Customer Support enabling "Best in Class" post-sale ...

Samsung Electronics

Product Support Engineer

Plano, TX · On-site

The main function of the DA Product Support Engineer is focused on the management of New Product Introduction (NPI) product quality evaluations, post launch field quality support and service ticket ...

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Showing results 21-40

All JobsAssociate Product Support Engineer Jobs

Associate Product Support Engineer information

See salary details

$53K

$144.1K

$205K

How much do associate product support engineer jobs pay per year?

As of Sep 11, 2026, the average yearly pay for associate product support engineer in the United States is $144,072.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What is the difference between Associate Product Support Engineer vs Customer Support Engineer?

AspectAssociate Product Support EngineerCustomer Support Engineer
Required CredentialsBachelor's in Engineering or Computer Science, technical certificationsHigh school diploma or equivalent, technical knowledge often preferred
Work EnvironmentTechnical support teams, product development environmentsCustomer service centers, client-facing roles
Employer & Industry UsageTech companies, software/hardware industriesIT service providers, tech companies, software firms
Common Search & Comparison IntentUnderstanding technical support roles, career pathCustomer service roles, troubleshooting support

The Associate Product Support Engineer typically focuses on technical support related to products, requiring technical credentials and working closely with development teams. In contrast, a Customer Support Engineer emphasizes direct customer interaction and troubleshooting, often with less emphasis on technical certifications. Both roles are vital in tech industries but serve different functions within support and client engagement.

What does an associate product support engineer do?

An associate product support engineer provides technical assistance to customers and internal teams by troubleshooting product issues, resolving technical problems, and ensuring product functionality. They often use diagnostic tools, communicate with clients, and document solutions to improve product performance and customer satisfaction.

What is the role of an associate product support engineer?

An associate product support engineer provides technical assistance to customers and internal teams by troubleshooting product issues, resolving technical problems, and ensuring customer satisfaction. They often use diagnostic tools, communicate solutions clearly, and may document support cases to improve product performance and user experience.

What cities are hiring for Associate Product Support Engineer jobs?

Cities with the most Associate Product Support Engineer job openings:

What states have the most Associate Product Support Engineer jobs?

States with the most job openings for Associate Product Support Engineer jobs include:

What are popular job titles related to Associate Product Support Engineer jobs?

For Associate Product Support Engineer jobs, the most frequently searched job titles are:

Infographic showing various Associate Product Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $144,072 per year, or $69.3 per hour.

Product Support Engineer

Beaver Dam, WI • On-site

Generac Power Systems, Inc.
Electrical Equipment, Appliance, and Component Manufacturing • 5 - 10K employees
Learn more about Generac Power Systems, Inc.external

Full-time

Posted 9 days ago

Job description

We believe power is a promise - a shared commitment to be there for others when it matters most.
For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.
Ready to Power a Smarter World with us?
The Product Support Engineer is responsible for activities within the Product Support Engineering function, including support of existing product designs through root cause analysis, problem resolutions, cost reductions, product improvements, and lifecycle product support which is accomplished through process improvement, design modifications, or specification changes. This position is responsible for the engineering aspects related to the escalation process within Generac. This position works cross-functionally (Service, Operations, Supply Chain, and Product Development Engineering) in the company. This role develops and effectively implements the escalation process across all Generac businesses that ensure rapid response, accurate root cause evaluation, and implementation of engineering solutions to escalated issues.
Responsibilities:
  • Provide daily technical support to Operations (line builds, start-up, test, PPAP/first articles, build issues), triaging and burning down shop-floor defects and barriers. Coordinate fast-turn fixes and interim containments, then drive permanent corrective actions.
  • Partner with plant leadership (manufacturing, quality, supply chain) to meet SQDRC targets; ensure bills of material, routings, and drawings reflect the current build standard for C&I products.
  • Material life cycle management including E&O, product cannibalization impacts.
  • Support Sustaining org: Contribute in 8D, root cause analysis (5 Why, Fishbone), interim (ICA) and permanent corrective actions (PCA), and reliability analyses to improve field performance and reduce rework/warranty.
  • Support configuration management for assigned products (ETO/CTO, SEQ) and ensure BOM accuracy across planning/production/service variants. Chair/drive the supplier-driven change. Change Review Board inputs for your scope; manage ECNs from identification through validation and release.
  • Cross-functional collaboration.
  • Work hand in glove with Product Management, NPD/Systems Engineering, Compliance/Test, and Supply Chain to prevent recurrence, standardize parts/options, and mature design-for-reliability/DFM/AQPs across platforms.
  • People leadership & ways of working.
  • Collaborate well across plants and functions while maintaining urgency and calm under pressure. Use visual management, daily standups, and tiered escalation to speed decision-making.
  • Foster collaboration between engineering departments to identify and harvest new engineering concepts, technologies, techniques, standards and procedures.

Minimum Qualifications:
  • Bachelor's Degree in Engineering or related field.
  • 5 years of engineering experience.

Knowledge, Skills, and Abilities:
  • Strong configuration/BOM management on ETO/CTO/SEQ products; SAP/Windchill or equivalent PLM/ERP proficiency.
  • Track record improving factory throughput/FPY and reducing warranty via structured corrective action and design-for-reliability.
  • Strong ability to improve first-pass yield (FPY) and reduce start-up issue rates through proactive line support and continuous process improvement initiatives.
  • Skilled in managing Engineering Change Notices (ECNs) with a focus on minimizing lead time and maximizing first-time accuracy. Ensures traceability from issue identification through resolution and verification.
  • Applies structured problem-solving methodologies (e.g., 8D) to address top field quality issues. Capable of driving warranty cost reduction, improving Mean Time Between Failures (MTBF), and preventing repeat issues.
  • Proficient in maintaining Bill of Materials (BOM) accuracy and ensuring specification conformance during gate reviews and production audits.

Preferred Qualifications:
  • Demonstrated ownership of cross-functional problem solving (8D, FMEA linkages, verification/validation), ECN execution, and manufacturing support.
  • Experience with diesel/natural gas gensets, power systems, controls, or related C&I equipment; understanding of UL/NEC and applicable compliance standards.
  • Previous experience using SAP or equivalent ERP.

Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job include are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus.
"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law."

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