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Associate Product Support Engineer Jobs (NOW HIRING)

Fictiv

Product Support Engineer

Schaumburg, IL · On-site

$64K - $90K/yr

Impact In This Role The Product Support Engineer provides technical expertise and supports customers and internal stakeholders, with a focus on structural hardware and fasteners used in industrial ...

Metso Outotec

Product Support Engineer

York, PA · On-site

The product support engineer will need to be creative to work through complex problems to meet competing customer objectives, contract obligations, manufacturing challenges, and tight schedules. In ...

Fictiv

Product Support Engineer

Chicago, IL · On-site

$64K - $90K/yr

Impact In This Role The Product Support Engineer provides technical expertise and supports customers and internal stakeholders, with a focus on structural hardware and fasteners used in industrial ...

Fictiv

Product Support Engineer

Schaumburg, IL

$64K - $90K/yr

Impact In This Role The Product Support Engineer provides technical expertise and supports customers and internal stakeholders, with a focus on structural hardware and fasteners used in industrial ...

STENA

Product Support Engineer

Baltimore, MD

Who YOU are and what YOU can become The Product Support Engineer (PSE) will provide technical support for customers of ST Engineering Middle River Aerostructure Systems' (MRAS) nacelle components, to ...

Caterpillar

Product Support Engineer

Lafayette, IN · On-site

In the role as a Service engineer you will provide product support for LPSD engines in Commercial Diesel Engine applications globally. The Service Engineer monitors the product health of commercial ...

SEBENZA LLC,

Product Support Engineer

Rochester, NY

$95K - $160K/yr

Designing and executing engineering experiments to validate solutions * Supporting new product introductions and resolving prototype issues * Identifying and qualifying alternate components to ...

EnCore

Product Support Engineer

Huntington Beach, CA · On-site

As a Product Support Engineer on our team, you'll be at the forefront of keeping our aircraft interior products performing at their best in real-world operations. You'll work directly with airline ...

Volkswagen AG

Product Support Engineer

Auburn Hills, MI · On-site

Role Summary Product Support Engineer is the primary quality liaison group between the VW Factories and Volkswagen of America. The primary role of the Product Support Engineer position is to monitor ...

Bruker

Product Support Engineer

San Jose, CA · On-site

Responsibilities The Product Support Engineer is a visible and key customer facing role; responsible to provide individual contribution and Customer Support enabling "Best in Class" post-sale ...

Gogo

Product Support Engineer

Broomfield, CO

--- --- --- The Product Support Engineer is responsible forserving as a subject matter expert for Gogo legacy products, former Satcom Direct product lines, and current and emerging Gogo hardware platforms. This ...

Bruker

Product Support Engineer

San Jose, CA

Responsibilities The Product Support Engineer is a visible and key customer facing role; responsible to provide individual contribution and Customer Support enabling "Best in Class" post-sale ...

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

Provide professional tier-1 and basic tier-2 product support to ensure customer satisfaction ... Consult with and escalate complex cases to software development and engineering teams. * Draft and ...

ASM

Engineer, Total Product Support

Phoenix, AZ

Total Product Support Engineer - ALD | Phoenix, AZ (ALD equipment experience required) At ASM, our technology enables the world's most advanced semiconductor manufacturing-and our people are what ...

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Showing results 1-20

All JobsAssociate Product Support Engineer Jobs

Associate Product Support Engineer information

See salary details

$53K

$144.1K

$205K

How much do associate product support engineer jobs pay per year?

As of Jun 13, 2026, the average yearly pay for associate product support engineer in the United States is $144,072.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What engineers make $500,000?

Senior engineers in fields such as software, electrical, or aerospace engineering can reach or exceed $500,000 annually, especially with experience, specialized skills, and bonuses. High-level roles often require advanced certifications, leadership responsibilities, and working in competitive industries or companies with lucrative compensation packages.

What does a product support associate do?

A product support associate provides technical assistance and troubleshooting for products or software, helping customers resolve issues and ensuring proper functionality. They often communicate with users via phone, email, or chat, and may use tools like ticketing systems to track and manage support requests. Strong communication skills and technical knowledge are essential for this role.

What does a product support engineer do?

A product support engineer provides technical assistance to customers and internal teams by diagnosing and resolving product-related issues. They often use troubleshooting tools, document solutions, and collaborate with development teams to improve product performance and user experience.

What is the difference between Associate Product Support Engineer vs Customer Support Engineer?

AspectAssociate Product Support EngineerCustomer Support Engineer
Required CredentialsBachelor's in Engineering or Computer Science, technical certificationsHigh school diploma or equivalent, technical knowledge often preferred
Work EnvironmentTechnical support teams, product development environmentsCustomer service centers, client-facing roles
Employer & Industry UsageTech companies, software/hardware industriesIT service providers, tech companies, software firms
Common Search & Comparison IntentUnderstanding technical support roles, career pathCustomer service roles, troubleshooting support

The Associate Product Support Engineer typically focuses on technical support related to products, requiring technical credentials and working closely with development teams. In contrast, a Customer Support Engineer emphasizes direct customer interaction and troubleshooting, often with less emphasis on technical certifications. Both roles are vital in tech industries but serve different functions within support and client engagement.

What does an associate support engineer do?

An associate support engineer provides technical assistance to customers or internal teams by troubleshooting hardware, software, or network issues. They often use diagnostic tools, document problems, and collaborate with engineering teams to resolve technical problems efficiently.
Infographic showing various Associate Product Support Engineer job openings in the United States as of June 2026, with employment types broken down into 58% Full Time, and 42% Part Time. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $144,072 per year, or $69.3 per hour.
Product Support Engineer

Product Support Engineer

Fictiv

Schaumburg, IL • On-site

$64K - $90K/yr

Other

Posted 6 days ago

Job description

MISUMI and Fictiv together provide a more complete manufacturing solution by combining MISUMI's strength in configurable components with Fictiv's digital sourcing and custom manufacturing capabilities. This allows teams to source both standard and custom parts through a more connected, efficient experience while improving speed, visibility, and supply chain flexibility.

Impact In This Role

The Product Support Engineer provides technical expertise and supports customers and internal stakeholders, with a focus on structural hardware and fasteners used in industrial automation. This role is responsible for resolving technical inquiries through the company's system platform, supporting product managers with operational coordination, and contributing to product development, e-commerce content creation, category management, and promotional initiatives.

What You'll Be Doing

Product Technical Support:

  • Monitor and respond to technical inquiries via Misumi's system platform, delivering timely and effective support to both external and internal stakeholders through email, phone, and virtual meetings.
  • Address product-related questions, including specifications such as dimensions, mounting details, materials, tolerances, engineering calculations, and CAD data.
  • Analyze customer requirements and recommend suitable alternatives or replacements using existing product offerings or supplier solutions, including BOM cross-referencing requests.
  • Collaborate with customers and suppliers to investigate product issues, conduct inspections, and determine root causes of defects or performance concerns.
  • Work with global headquarters and affiliated companies to support technical inquiries and product evaluations for internationally sourced products.
  • Review and update product pages on the company's e-commerce platform to ensure accurate, complete, and user-friendly information based on manufacturer's catalogs.
  • Support product managers with technical and operational coordination as needed.
  • Provide technical guidance and training to internal teams, including support for new product page creation and ongoing staff development.

Business Development Support:

  • Identify product information and obtain quotes from suppliers to quickly build the product for a one-off sourcing request from the customers.
  • Identify opportunities to expand product lines based on sourcing activities and recommend additions to the e-commerce catalog.
  • Participate in trade shows to promote product offerings and represent the company.
  • Support sales activities by joining customer visits, conference calls, and training sessions (e.g., lunch-and-learn events).
  • Assist product managers in developing and implementing new services to enhance business competitiveness.
Desired Traits
  • Bachelor's degree in Mechanical Engineering, Industrial Engineering, or a related field.
  • Minimum of 4 years of experience in product support engineering or a similar role; experience with structural, framing, or fastener components is a plus.
  • Strong verbal and written communication skills in English.
  • Self-motivated, detail-oriented, and capable of managing multiple tasks and projects simultaneously.
  • Solid understanding of manufacturing processes and equipment.
  • Working knowledge of 3D CAD software and GD&T principles.
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), collaboration tools (Slack, Teams), and BI tools.
  • Ability to quickly learn ERP systems and internal operational processes.
  • Experience with supporting e-commerce catalog management is preferred.
  • Experience working in an international or cross-cultural environment is a plus.

Salary Range: $64,000 to $90,000 per year, based upon experience  

Interested in learning more?  We look forward to hearing from you soon.

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