Role Overview
Strategic Partner Manager for a key strategic partner, responsible for executive relationship ownership, coordinating Ingram Micro resources, and ensuring a seamless end‑to‑end partner experience. This hybrid role is based in our Mississauga office with three days in‑office and two days remote.
Responsibilities
- Build and maintain effective relationships for the high priority strategic account, serving as the executive relationship owner and primary point of contact.
- Responsible for proactive renewals management.
- Focus on improving Net Revenue Retention (NRR) by driving customer success, expanding account value, and minimizing churn through strategic engagement and solution alignment.
- Deliver key partner business planning milestones within the Partner Lifecycle framework, ensuring partner alignment and consistent customer engagement across the lifecycle stages.
- Serve as the single point of accountability for partner satisfaction, ensuring a seamless end‑to‑end partner experience and proactive management of partner needs.
- Orchestrate Ingram Micro resources across sales, operations, vendor management, and support teams to drive alignment and successful execution of partner initiatives.
- Lead partner growth initiatives and drive adoption of Ingram Micro and Microsoft programs to maximize partner value and business outcomes.
- Manage and coordinate partner escalations, ensuring timely resolution and effective communication across internal stakeholders.
- Lead Partner Monthly and Quarterly Business Reviews (MBRs/QBRs) to align performance metrics, identify growth opportunities, and strengthen strategic collaboration.
- Foster cross‑functional alignment to support strategic objectives, retain critical revenue streams, and drive continued business growth and expansion opportunities.
- Travel to the partner's office up to one day per week, or as business needs require, to maintain strong relationships and support strategic initiatives.
Qualifications
- College diploma or degree (or additional relevant experience in a related field).
- Minimum 5–8 years of account management and/or business development experience and ideally experience with recurring solutions.
- Must be accountable, a self‑starter, motivated, and organized.
- MS‑900: Microsoft 365 Fundamentals certification is required. The successful candidate must have the certificate prior to or complete it within 2 months of their start date.
- *This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.
Compensation & Benefits
The typical base pay range for this role across Canada is $90,000 – $100,000 CAD per year. Individual base pay within each range depends on various factors, including work location, complexity and responsibility of role, job duties/requirements, and relevant experience and skills.
At Ingram Micro, certain roles are eligible for additional rewards, including merit increases, annual bonuses, or sales incentives. Canadian associates have access to flexible Healthcare, Dental, Vision, well‑being benefits and perks, critical illness, disability coverage, mental health support, paid time off, RRSP Matching and much more!
Equal Opportunity Statement
As a diverse and inclusive organization, we encourage individual achievement and recognize the strength of a diverse workforce. Ingram Micro Canada is proud to be an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Accommodations for job applicants are available on request, please contact us by sending an email to AODAFeedback@ingrammicro.com.