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Associate Operations Analyst Jobs in Alexis, NC (NOW HIRING)

Customer Operations

Associate Billing Analyst

Charlotte, NC · Hybrid

$45K - $60K/yr

Curious how your analytical skills can enhance business operations? At Spectrum, you'll support and improve third-party billing systems while collaborating with teams to ensure seamless processes.

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Associate Operations Analyst information

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How much do associate operations analyst jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for associate operations analyst in Alexis, NC is $31.59, according to ZipRecruiter salary data. Most workers in this role earn between $22.50 and $37.79 per hour, depending on experience, location, and employer.

What does an associate operations analyst do?

An Associate Operations Analyst assists in analyzing and improving business processes within an organization. Their responsibilities typically include collecting and interpreting data, identifying operational inefficiencies, preparing reports, and recommending process improvements. They often work closely with different departments to understand workflow challenges and help implement better solutions. This entry-level role is crucial for helping organizations operate more efficiently and effectively.

What are the key skills and qualifications needed to thrive as an associate operations analyst, and why are they important?

To thrive as an Associate Operations Analyst, you need strong analytical, problem-solving, and data interpretation skills, often supported by a bachelor's degree in business, finance, or a related field. Familiarity with data analysis tools such as Excel, SQL, and business intelligence platforms, as well as experience with ERP or CRM systems, is typically required. Excellent communication, attention to detail, and adaptability help you collaborate effectively and respond to changing business needs. These skills and qualifications are essential for accurately analyzing operational data, optimizing processes, and supporting informed decision-making within an organization.

What are some common challenges faced by associate operations analysts during their first year on the job?

In their first year, Associate Operations Analysts often encounter challenges such as adapting to fast-paced environments, learning to interpret large sets of data accurately, and understanding the unique processes specific to their organization. They may also need to quickly build effective communication skills to collaborate with cross-functional teams, including finance, IT, and operations. Overcoming these challenges requires proactive learning, seeking mentorship, and staying organized to manage multiple projects simultaneously.

What is the difference between Associate Operations Analyst vs Operations Analyst?

AspectAssociate Operations AnalystOperations Analyst
Required CredentialsBachelor's degree in business, finance, or related field; some certifications preferredBachelor's degree; certifications like CAP or Six Sigma advantageous
Work EnvironmentEntry-level, team-oriented, supporting operational processesMid-level, analytical, focused on process improvement and data analysis
Employer & Industry UsageCommon in finance, healthcare, logistics, and corporate sectorsUsed across similar industries, often as a step up role

The Associate Operations Analyst typically handles foundational operational tasks and supports senior staff, while the Operations Analyst focuses more on analyzing data and optimizing processes. Both roles require similar educational backgrounds and are prevalent in various industries, with the Operations Analyst often serving as a progression from the associate level.

How much do associate operations analysts get paid?

The average salary for an associate operations analyst typically ranges from $50,000 to $70,000 per year, depending on experience, location, and industry. Entry-level roles may start lower, while experienced analysts or those in high-cost areas can earn more. Compensation often includes benefits such as health insurance and performance bonuses.

Is an associate operations analyst entry-level?

Yes, an associate operations analyst is typically considered an entry-level position, suitable for candidates with minimal professional experience. It often requires basic analytical skills, familiarity with data management tools, and a bachelor's degree in a related field. Advancement usually involves gaining experience and developing specialized skills.

What cities near Alexis, NC are hiring for Associate Operations Analyst jobs?

Cities near Alexis, NC with the most Associate Operations Analyst job openings:

Associate Operations Analyst jobs near you
Infographic showing various Associate Operations Analyst job openings in Alexis, NC as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $65,697 per year, or $31.6 per hour.

Agency Operations Associate - Real Estate Tax & Escrow Analysis

Capital One

Charlotte, NC • On-site

Full-time

Re-posted 3 days ago

Capital One rating

7.7

Company rating: 7.7 out of 10

Based on 147 frontline employees who took The Breakroom Quiz

93rd of 171 rated banks

Job description

Agency Operations Associate - Real Estate Tax & Escrow Analysis

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 50 miles driving distance from our Capital One hub location in McLean, Va and Charlotte, NC.

Multifamily Loan Servicing is a division of the Capital One Commercial Bank, this team supports numerous critical processes and transactions. By cultivating innovative solutions and embracing technology, this team creates an unforgettable and unparalleled experience for our associates and customers. The Real Estate Tax & Escrow Associate is responsible for safeguarding the firm's collateral by ensuring accurate and timely management of property tax obligations and escrow accounts within the Agency Finance servicing portfolio. This role requires a balance of operational discipline-processing payments, managing delinquencies, and conducting escrow analyses-and strategic process improvement. The ideal candidate will serve as a subject matter expert, liaison between internal teams and tax vendors, and a driver of operational efficiency through automation and data integrity.

Responsibilities:

  • Tax Payment Administration: Monitor tax payment due dates and facilitate timely payments for both escrowed and non-escrowed loans. Interface directly with third-party Tax Services to ensure accurate and compliant property tax monitoring.

    • Delinquency & Exception Handling: Actively manage delinquent tax reports and tax lien sale lists. Research tax discrepancies, engage with taxing authorities/agencies, and work directly with borrowers to remediate delinquencies prior to tax sales.

    • Data Integrity & Systems Oversight: Maintain accurate tax records in the system of record (Strategy) and tax platforms (TaxQ). Perform routine reconciliations between systems to ensure accurate reporting for investors and regulators.

    • Audit Support: Gather documentation and provide subject matter expertise during internal and external audits. Ensure all tax payment documentation meets investor and regulatory standards.

  • Escrow Analysis & Administration

    • Analysis Execution: Manage the monthly and annual Escrow Analysis process. This includes generating populations, assigning reviews, and validating the accuracy of escrow analysis letters/statements before issuance to borrowers.

    • Disbursement & Monitoring: Process surplus disbursement requests and manage paid-off loan monitoring. Ensure that escrow accounts are properly funded to meet future tax and insurance liabilities, adjusting monthly deposits as necessary to satisfy investor guidelines.

    • Borrower Communication: Serve as a primary point of contact for borrower inquiries related to escrow analysis, tax payments, and property tax information. Effectively explain complex escrow scenarios to internal and external stakeholders.

  • Collaborate across the Agency Finance platform to provide consistent excellence in customer service

  • Provide strong support and partnership across all of Agency Finance

  • Audit support and coordination across Agency Finance on a variety of audits (internal, investor, regulatory, etc.)

  • Assist and coordinate on various projects, including technology-based, data integrity, remediation, and efficiency-enhancing

Work from Home Technology Requirements:

  • A secure home office environment that is free from background noise and distractions

  • A reliable private internet connection that is not supplied via cellular data or hotspot

    • A private network that is password protected where you have ownership or line of sight to every device on the network

    • Internet service must be provided by Cable or fiber Internet Service Provides (ISP)

    • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

    • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

    • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page

  • Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Living Requirements:

  • Candidates must live within approximately 50 miles of one of the hub locations based in 22102 or 28203 and be comfortable coming in person whenever required with no less than 24 hours notice.

Basic Qualifications:

  • Bachelor's Degree or Military Experience

  • At least 1 year of experience in financial services

Preferred Qualifications:

  • 2+ years of experience in commercial bank operations, loan servicing, risk, compliance or Government Sponsored Entities (GSE)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

#CommOps

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Charlotte, NC: $66,700 - $76,100 for Agency Ops Associate


McLean, VA: $73,300 - $83,700 for Agency Ops Associate










Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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