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Associate Microsoft Intune Jobs in Raleigh, NC (NOW HIRING)

Dillon Supply Company Inc.

Service Desk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

... Microsoft Intune. Documentation & Continuous Improvement * Create and maintain knowledge base ... Associate degree or technical diploma in Information Technology, Computer Science, or a related ...

Dillon Supply Company

Service Desk Analyst

Raleigh, NC · On-site

$18.25 - $25/hr

... Microsoft Intune. Documentation amp; Continuous Improvement * Create and maintain knowledge base ... Associate degree or technical diploma in Information Technology, Computer Science, or a related ...

Belcan

IT Service Desk Analyst - Level 1

Raleigh, NC

$26 - $28/hr

Familiar with Azure and Intune * Worked in companies that had many locations 100+ and they are used ... Associate of Science in Information Technology / Computer Science or equivalent combination of ...

All JobsAssociate Microsoft Intune JobsAssociate Microsoft Intune Jobs in Raleigh, NC

Associate Microsoft Intune information

See Raleigh, NC salary details

$10

$19

$32

How much do associate microsoft intune jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for associate microsoft intune in Raleigh, NC is $19.31, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $20.10 per hour, depending on experience, location, and employer.

What is the difference between Associate Microsoft Intune vs Microsoft Endpoint Manager Administrator?

AspectAssociate Microsoft IntuneMicrosoft Endpoint Manager Administrator
CertificationsMicrosoft Certified: Security, Compliance, and Identity Fundamentals; Microsoft 365 Certified: Modern Desktop Administrator AssociateMicrosoft Certified: Endpoint Manager Administrator Associate; Microsoft 365 Certified: Enterprise Administrator Expert
Work EnvironmentSupport and manage device management, security policies, and app deployment primarily using Microsoft IntuneOversee endpoint management across Microsoft Endpoint Manager, including Intune and Configuration Manager
Industry UsageCommon in organizations deploying Microsoft 365 and cloud-based device managementUsed in enterprises managing complex endpoint environments with integrated tools

The Associate Microsoft Intune role focuses on deploying and managing devices via Intune, while the Microsoft Endpoint Manager Administrator handles broader endpoint management, including Intune and Configuration Manager. Both roles require similar certifications and work in cloud-based or enterprise environments, but the Endpoint Manager Administrator has a wider scope of responsibilities.

What are some common challenges faced by associate Microsoft Intune professionals, and how can they be effectively addressed?

Associate Microsoft Intune professionals often encounter challenges such as managing diverse device types, ensuring security compliance, and troubleshooting deployment issues. Effective communication with end users and IT teams is essential to resolve configuration or access problems promptly. Staying updated with the latest Intune features and best practices, along with leveraging Microsoft’s extensive documentation and support channels, can greatly assist in overcoming these challenges. Collaborating closely with senior administrators and participating in regular team knowledge-sharing sessions also helps in building expertise and confidence.

What is an associate Microsoft Intune?

An Associate Microsoft Intune is an IT professional who specializes in the deployment, configuration, and management of Microsoft Intune, a cloud-based service that focuses on mobile device and application management. Their role often includes supporting organizations in securing and managing devices, ensuring compliance, and helping users access company resources securely from anywhere. They work closely with IT teams to implement Intune policies, troubleshoot issues, and keep devices up to date. This position is ideal for those starting out in enterprise mobility and security administration.

What are the key skills and qualifications needed to thrive as an associate Microsoft Intune?

To thrive as an Associate Microsoft Intune specialist, you need a foundational understanding of mobile device management (MDM), endpoint security, and Windows operating systems, often supported by a relevant degree or Microsoft certifications like MS-102 or SC-900. Familiarity with the Microsoft Intune platform, Azure Active Directory, and Office 365 administration is typically required. Strong problem-solving skills, attention to detail, and effective communication make candidates stand out in this role. These skills and qualities are essential for ensuring secure and efficient device management in modern enterprise environments.
What are the most commonly searched types of Microsoft Intune jobs in Raleigh, NC? The most popular types of Microsoft Intune jobs in Raleigh, NC are:
What are popular job titles related to Associate Microsoft Intune jobs in Raleigh, NC? For Associate Microsoft Intune jobs in Raleigh, NC, the most frequently searched job titles are:
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What cities near Raleigh, NC are hiring for Associate Microsoft Intune jobs? Cities near Raleigh, NC with the most Associate Microsoft Intune job openings:
Associate Microsoft Intune jobs near you

Service Desk Analyst

Dillon Supply Company Inc.

Raleigh, NC • On-site

$20 - $27.25/hr

Full-time

Posted 8 days ago

Job description

Service Desk Analyst (Hybrid - Raleigh, NC)
Location: Raleigh, NC
Travel: Up to 5-10% regional travel to branch locations for projects, deployments, or emergency support
Schedule: Eastern Time, Monday-Friday. Shifts may vary between 7:00 AM-4:00 PM, 8:00 AM-5:00 PM, or 9:00 AM-6:00 PM based on business coverage requirements.
Position Summary
We are seeking a Service Desk Analyst to join our North American IT team and serve as the first point of contact for IT support across the United States and Canada. This role is ideal for an early-to-mid career IT professional who is passionate about technology, customer service, and continuous learning.
The successful candidate will provide frontline technical support, resolve common IT issues, log and manage support tickets, and escalate complex problems when needed. Working closely with senior team members, this role offers hands-on experience across end-
user support, endpoint management, Microsoft technologies, and enterprise IT operations while providing opportunities for mentorship and career growth.
Key Responsibilities
End User Support
  • Provide first & second-level technical support via phone, email, chat, and ticketing systems.
  • Assist users with hardware, software, mobile devices, printers, and basic network connectivity issues.
  • Guide users through troubleshooting steps and ensure timely issue resolution with a strong focus on customer service.
  • Support onboarding and offboarding activities, including user account provisioning and device setup.

Incident & Request Management
  • Log, track, prioritize, and update incidents and service requests using ManageEngine ServiceDesk Plus.
  • Maintain accurate ticket documentation and communicate status updates to users.
  • Escalate unresolved or complex issues to vendor support and/or senior team members as needed.

User & Device Administration
  • Perform password resets and account administration using Microsoft Entra ID (Azure AD), Active Directory, and Microsoft 365 tools.
  • Configure and deploy desktops, laptops, mobile devices, and peripherals.
  • Create, deploy, manage approved software packages.
  • Assist with inventory tracking, device lifecycle management, and asset management processes.
  • Remotely connect and manage end-user devices via ScreenConnect, ManageEngine Desktop Central, or Microsoft Intune.

Documentation & Continuous Improvement
  • Create and maintain knowledge base articles, user guides, and technical documentation.
  • Identify recurring issues and contribute to process improvements and support efficiency initiatives.
  • Participate in training opportunities and collaborate with team members to expand technical knowledge and skills.

Qualifications
Required
  • 2-4 years of experience in a Service Desk, Help Desk, Technical Support, or customer-facing IT support role.
  • Strong customer service orientation with excellent verbal and written communication skills.
  • Basic understanding of:
    • Windows 10/11 operating systems
    • Microsoft 365 applications
    • Mobile devices and hardware troubleshooting
    • Printers, peripherals, and network connectivity concepts
  • Ability to learn new technologies quickly and work effectively in a team environment.
  • Strong organizational skills with the ability to manage multiple priorities.

Preferred
  • Experience with:
    • ITSM/Ticketing Platforms - ManageEngine ServiceDesk Plus
    • Microsoft 365 and Entra ID (Azure AD)
    • Active Directory user administration
    • Remote support tools
  • Associate degree or technical diploma in Information Technology, Computer Science, or a related field.
  • Entry-level certifications such as:
    • CompTIA A+
    • CompTIA Network+
    • Microsoft Fundamentals certifications
    • ITIL 4 Foundation

Why Join Us?
This role offers the opportunity to join a growing North American IT organization and build a strong foundation for a long-term IT career. You will gain exposure to enterprise technologies, collaborate with teams across the United States and Canada, and receive mentorship from experienced IT professionals while helping deliver exceptional support and service to the business.

Apply