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Associate Member Jobs in Washington (NOW HIRING)

United Nations FCU

Member Service Associate

Washington, DC · On-site

$46K - $55K/yr

Handle a variety of tasks related to resolving member inquiries, providing information, and coordinating with branch staff to enhance overall member satisfaction. Ensure all actions comply with ...

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Associate Member information

What is an associate member?

Associate Members are individuals or organizations that hold a non-voting or limited-participation membership status within an organization, institution, or professional association. This role typically allows members to access certain resources, attend events, and participate in some activities, but without the full privileges or responsibilities of regular or full members. Associate membership is often ideal for those seeking to be involved with the organization but do not meet all the criteria for full membership, or for those who prefer a less active role. Benefits and requirements for Associate Members can vary widely depending on the organization's structure and goals.

What are the key skills and qualifications needed to thrive as an associate member, and why are they important?

To thrive as an Associate Member, you generally need a relevant educational background, foundational industry knowledge, and eligibility criteria set by the professional organization. Familiarity with membership management systems and digital collaboration platforms is often expected. Effective communication, networking ability, and a proactive attitude help individuals make the most of membership opportunities. These skills and qualities are important for building professional connections, accessing resources, and advancing within the organization or field.

How does an associate member typically collaborate with other team members within an organization?

As an Associate Member, you are often expected to work closely with more senior colleagues and various departments on collaborative projects. This role usually involves supporting ongoing initiatives, contributing to group discussions, and assisting with research or administrative tasks. Open communication and a willingness to learn from others are highly valued, as you will frequently seek guidance and feedback to develop your professional skills. The team structure often encourages mentorship, helping you build strong networks and grow within the organization.

What is the difference between Associate Member vs Certified Member?

AspectAssociate MemberCertified Member
Required CredentialsTypically no certification required, often an entry-level or preliminary membershipRequires specific certifications or credentials demonstrating professional competence
Work EnvironmentEntry-level roles, supporting or assisting senior staffMore advanced responsibilities, often with greater independence
Employer & Industry UsageUsed across various industries for initial membership levelsIndicates a recognized professional standard within the industry
Search & Comparison IntentPeople exploring entry-level or initial membershipsProfessionals seeking recognized credentials or career advancement

The main difference between Associate Member and Certified Member lies in credentials and experience. Associate Members are often at the beginning of their careers with minimal certification requirements, while Certified Members have achieved specific certifications indicating a higher level of expertise. This distinction helps employers and industry peers identify professional experience and qualification levels.

What are the most commonly searched types of Member jobs in Washington?

The most popular types of Member jobs in Washington are:

What cities in Washington are hiring for Associate Member jobs?

Cities in Washington with the most Associate Member job openings:

Associate Member jobs near you
Infographic showing various Associate Member job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Branch Member Service Associate - Rockville, MD

Rockville, MD

NASA Federal Credit Union
Finance and Insurance • 201 - 500 employees
Learn more about NASA Federal Credit Unionexternal

$23 - $24.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

As a Branch Member Service Associate you will deliver exceptional customer service in our branches while successfully promoting and selling NASA FCU products and services. You must possess proven customer service skills; strong verbal communication; and above all, a desire to help others. The Branch Member Service Associate position is a tiered position with formal training modules – YOU control your career advancement as you learn and execute new skills. In addition to a solid compensation package, there is also a generous benefits opportunity.  This role will require travel to other locations on an as needed basis. You must have reliable transportation.  Must have current or previous banking experience. Experience opening new personal accounts and processing consumer loans.
Job Duties and Responsibilities
  • Empathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services.
  • Identifies member needs to provide solutions on products that meet the member's needs and facilitate the member's financial security.
  • Responds to member inquiries regarding the operation of accounts, interest rates on savings and loan products, account discrepancies, credit, debit and ATM cards and loan applications.
  • Processes a variety of financial transactions on member accounts including deposits, withdrawals, funds transfers loan payments, check orders, share certificates, ACH/payroll/direct deposit, dire transfers, and stop payment set up and changes.
  • Handles complex member situations such as deceased member, guardianships, and representative payee accounts.
  • Handles consumer loan application processing, document collection, and disbursements.
  • Advises members regarding available insurance protection (life, disability, gap, etc.).
  • All MSAs may be temporarily assigned to other branches or departments (Call Center) to meet the business needs of the Credit Union.
  • All MSAs may be assigned duties to support other areas in the Credit Union.
  • All MSAs are expected to support the Call Center queues (phone and email).
Education and Experience: Member Service Associate II
  • High school diploma or general education degree (GED).
  • Bank/Credit Union experience with at least 6-months of opening Personal Accounts such as savings, checking, CDs, Money Market.
  • Experience with Specialty Accounts such as Trusts, Power of Attorney, Custodial Accounts, Guardianship Accounts, Estate, and Foreign Accounts. Experience with sales/cross-selling.
Member Service Associate III
  • High school diploma or general education degree (GED).
  • Bank/Credit Union experience with Broad and Advanced financial products such as Life and Disability Insurance, Gap Insurance.
  • Advanced Accounts experience required such as HSA, IRA, and Business accounts, Loan Processing, counseling experience.
  • Advanced sales/cross-selling experience.
Our generous benefit package includes:
  • Salary: Position is overtime eligible.
  • Branch MSA II: $23 - $24.50
  • Branch MSA III: $26 - $27.50
  • Work Schedule: All MSAs are scheduled to work a minimum of two Saturdays per month including MSAs assigned to branches without Saturday hours. The typical work week is approximately 40 hours. MSAs must be available between the hours of 7:30 am and 5:30 pm Monday - Thursday, 7:30 am and 6:30 pm Friday and 8:30 am and 1:30 pm on Saturday. Specific shifts will be scheduled based on branch location operating hours
NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, and more.
 
+Insurance coverage begins the 1st day of the month, following 30 days after hire date.
*100% Credit Union-Paid
 
  • Health Insurance (Choice of two nationwide PPO plans)
  • High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible) +*
  • Low-Deductible Plan: Generous employer contribution toward premium. (FSA compatible) +
  • Dental Insurance: Generous employer contribution toward premium+
  • Vision Insurance: Generous employer contribution toward premium+
  • Long-term Disability Insurance+*
  • Flexible Spending Medical Account (FSA)+
  • Flexible Spending Dependent Care Account+
  • Health Savings Account (HSA)+
  • Voluntary Supplemental Life Insurance+
  • Voluntary Dependent Life Insurance+
  • Voluntary Short-term Disability Insurance+
  • 401(k) with employer match up to 6% and immediate 100% vesting
  • Gain Sharing Bonus (eligibility rules apply) *
  • Life Insurance/AD&D+*
  • Vacation Leave (excluding Outside Loan Officers)
  • Sick and Safe Leave
  • 11 Paid Holidays
  • Education Assistance
  • Employee Referral Bonus*
  • Credit Union Membership Eligible
  • Employee Assistance Program+*
  • Identity Theft Protection (Additional fee to add family members) +*
  • Pet Health Insurance
  • Employee Discount Program
All benefits are based on meeting NASA Federal Credit Union's eligibility requirements and the carrier's terms and conditions.
 
We're Stronger Together
 
At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.
Posted 09/10/2026

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.