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Associate It Support Jobs in Washington, DC (NOW HIRING)

Cherry Bekaert

IT Support Tech

Annapolis, MD · On-site

$21.25 - $29.25/hr

IT Support Technician Annapolis Junction, MD | On-Site (4 Days In Office, 1 Day Remote) | Full-Time ... Associate degree, vocational training, or comparable IT experience. * Experience supporting users ...

ECPI University

IT Support

Manassas, VA · On-site

$47K - $55K/yr

... with over 50 Associates, Bachelor's and Master's Programs. Our culture is to prioritize our ... The IT Support role helps support users with a wide range of desktop operating systems ...

Spectra Credit Union

IT Support Specialist

Alexandria, VA · On-site

$46K - $55K/yr

Job Title-IT Support Specialist Company- Spectra Credit Union Location-Alexandria VA Are you ready to take your career to the next level by working with a spectacular company? Position Overview The ...

Pratum Companies

IT Support Specialist

Gaithersburg, MD

$33 - $36/hr

The ideal candidate will have 3-5 years of IT support experience, hands-on experience supporting Yardi, and strong proficiency with the Microsoft 365 suite of applications and services. This position ...

Pratum Companies

IT Support Specialist

Gaithersburg, MD · On-site

$33 - $36/hr

The ideal candidate will have 3-5 years of IT support experience, hands-on experience supporting Yardi, and strong proficiency with the Microsoft 365 suite of applications and services. This position ...

Pratum Companies

IT Support Specialist

Gaithersburg, MD · On-site

The ideal candidate will have 3-5 years of IT support experience, hands-on experience supporting Yardi, and strong proficiency with the Microsoft 365 suite of applications and services. This position ...

Pratum Companies

IT Support Specialist

Gaithersburg, MD · On-site

$33 - $36/hr

The ideal candidate will have 3-5 years of IT support experience, hands-on experience supporting Yardi, and strong proficiency with the Microsoft 365 suite of applications and services. This position ...

Revel Staffing

IT Support Supervisor

Mount Vernon, VA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

System One

IT Support Tech

Washington, DC · On-site

$28.54/hr

Job Title: IT Support Tech Location: Washington, DC Type: Contract Compensation: $28.54 Work Model: Onsite - onsite Hours: 40.0 Security Clearance: Ability to obtain and maintain SEC Public Trust (or ...

TAD PGS, Inc

IT Support Technician

Washington, DC

$29.86/hr

The IT Support Technician provides second-level end-user support for personnel, resolving complex ... Endpoint Administrator Associate. Benefits offered vary by contract. Depending on your temporary ...

TAD PGS, Inc.

IT Support Technician

Washington, DC

$29.86/hr

The IT Support Technician provides second-level end-user support for personnel, resolving complex ... Endpoint Administrator Associate. Benefits offered vary by contract. Depending on your temporary ...

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Showing results 1-20

All JobsAssociate It Support JobsAssociate It Support Jobs in Washington, DC

Associate It Support information

See Washington, DC salary details

$11

$22

$32

How much do associate it support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for associate it support in Washington, DC is $22.16, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $23.94 per hour, depending on experience, location, and employer.

What is an associate IT support?

Associate IT Support roles are entry-level positions responsible for assisting with basic technical issues, troubleshooting hardware and software problems, and providing support to end-users within an organization. They often handle tasks like resetting passwords, installing software, setting up workstations, and responding to IT help desk tickets. These roles serve as a starting point for a career in information technology, offering valuable experience and exposure to a wide range of IT systems and processes.

What are the key skills and qualifications needed to thrive as an associate IT support, and why are they important?

To thrive as an Associate IT Support, a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting techniques is essential, often supported by a relevant degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common enterprise software is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for assisting users and resolving issues efficiently. These skills ensure timely technical support, minimize downtime, and help maintain smooth IT operations within an organization.

What are some common challenges faced by associate IT support professionals, and how can they effectively address them?

Associate IT Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under time pressure and managing multiple support requests simultaneously. Effective communication is key, as they must clearly explain solutions to users with varying levels of technical knowledge. Staying organized, prioritizing tickets, and continuously updating their technical skills can help them overcome these challenges. Collaborating closely with other IT team members and utilizing knowledge bases or documentation also contributes to quicker problem resolution.

What is the difference between Associate It Support vs Help Desk Technician?

AspectAssociate It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SCA
Work EnvironmentCorporate, SMBs, IT departmentsHelp desks, IT support centers, customer service
Job ResponsibilitiesBasic troubleshooting, hardware/software support, user assistanceResponding to user issues, ticket management, troubleshooting

Associate It Support and Help Desk Technician roles often overlap in certifications and work environments. Both provide technical support, but Associate It Support may involve more proactive hardware and network tasks, while Help Desk Technicians focus on user issue resolution and ticket handling. Understanding these differences helps job seekers target the right roles in IT support.

How to get an entry-level associate IT support job?

To secure an entry-level associate IT support position, candidates should obtain relevant certifications such as CompTIA A+, develop basic technical skills, and gain hands-on experience through internships or personal projects. Strong communication skills and familiarity with common tools like ticketing systems and remote support software are also beneficial.

What are the most commonly searched types of It Support jobs in Washington, DC?

The most popular types of It Support jobs in Washington, DC are:

What are popular job titles related to Associate It Support jobs in Washington, DC?

For Associate It Support jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Associate It Support jobs in Washington, DC look for?

The top searched job categories for Associate It Support jobs in Washington, DC are:

Associate It Support jobs near you
Infographic showing various Associate It Support job openings in Washington, DC as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $46,096 per year, or $22.2 per hour.

Information Technology Support Specialist

General Dynamics Information Technology

Annapolis Junction, MD • On-site

$34.74 - $47/hr

Full-time

Medical, Retirement

Re-posted 7 days ago

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

88th of 225 rated it services

Job description

Share
REQ#: RQ225531Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to serve as a critical component of our nations safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Transform technology into opportunity as an Information Technology Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT youll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As an Information Technology Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on an Information Technology Support Specialist joining our team to provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone.
HOW AN INFORMATION TECHNOLOGY SUPPORT SPECIALIST WILL MAKE AN IMPACT
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
May coach and provide guidance to less-experienced professionals
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
WHAT YOULL NEED TO SUCCEED:
Required Experience: 3+ years of related experience
Required Technical Skills: Installs, modifies, and repairs computer hardware and software both in person and using remote access tools

Required: Security+ certificate is required within 6 months of start date
Security Clearance Level: TS/SCI w/Poly required before start date
Required Skills and Abilities: Maintains current knowledge of relevant technology as assigned

Location: On-Site in Annapolis Junction, MD
US Citizenship Required


GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from

#GREENWAY

#ITPolyMD

#GDPoly

Work Requirements
Years of Experience

3 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Security+ - CompTIA - CompTIA

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely hourly rate for this position is between $34.74 - $47.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

What General Dynamics Information Technology employees say

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Hours and flexibility

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About General Dynamics Information Technology

Sourced by ZipRecruiter

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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