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Associate Help Desk Technician Jobs in Spring, TX

US Physical Therapy

Help Desk Technician I

Houston, TX · On-site

$44K - $46K/yr

We seek a dynamic and highly motivated individual to join our innovative outpatient healthcare organization as a Help Desk Technician . You will demonstrate flexibility to accommodate varied shifts ...

US Physical Therapy

Help Desk Technician I

Houston, TX

$44K - $46K/yr

We seek a dynamic and highly motivated individual to join our innovative outpatient healthcare organization as a Help Desk Technician . You will demonstrate flexibility to accommodate varied shifts ...

Houston Ballet

Full-time Help Desk Technician

Houston, TX

$19 - $25.75/hr

In the Help Desk I role, you'll provide exceptional customer support to staff while providing technical support by phone, email, remote services, and onsite visits for our users. In this role, you ...

Qcells

Help Desk Support Technician

Houston, TX

$19 - $25.75/hr

The Help Desk Support Technician will report to the Associate Director of Digital Innovation, or another member of management that the CEO of the company may designate. This is a full-time, on-site ...

Qcells

Help Desk Support Technician

Houston, TX · On-site

$19 - $25.75/hr

The Help Desk Support Technician will report to the Associate Director of Digital Innovation, or another member of management that the CEO of the company may designate. This is a full-time, on-site ...

RAE Security

Locksmith Service Dispatcher

Houston, TX · On-site

$17.75 - $23.50/hr

We are seeking a dynamic and enthusiastic Help Desk Technician/ Dispatcher to join our team. This role is perfect for someone who thrives in a fast-paced, technologically driven environment, and who ...

STAR PIPE PRODUCTS, LTD

Help Desk Support Tier 1

Houston, TX · On-site

$20.50 - $27.50/hr

Associate's degree in a technical field * Familiarity with Microsoft Windows and Office * Excellent people skills * Strong organizational and problem-solving skills Preferred: * Bachelor's degree

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All JobsAssociate Help Desk Technician JobsAssociate Help Desk Technician Jobs in Spring, TX

Associate Help Desk Technician information

See Spring, TX salary details

$12

$19

$29

How much do associate help desk technician jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for associate help desk technician in Spring, TX is $19.10, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $21.39 per hour, depending on experience, location, and employer.

What does an associate help desk technician do?

An Associate Help Desk Technician provides technical support to users by troubleshooting hardware and software issues, answering inquiries, and resolving common IT problems. They often work as part of an IT support team, handling requests through phone, email, or ticketing systems. Their responsibilities may include setting up new equipment, installing software, and escalating complex issues to higher-level technicians. This role is typically entry-level and serves as a foundation for advancing in IT support careers.

What are the key skills and qualifications needed to thrive as an associate help desk technician, and why are they important?

To thrive as an Associate Help Desk Technician, you need a foundational understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant associate degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is commonly required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and managing stressful situations. These skills and qualifications ensure timely resolution of technical issues and contribute to high user satisfaction within an organization.

What are some common challenges faced by associate help desk technicians, and how can they be addressed?

Associate Help Desk Technicians often encounter challenges such as managing a high volume of support requests, troubleshooting unfamiliar technical issues, and balancing multiple tasks simultaneously. To address these challenges, it's important to develop strong organizational skills, utilize ticketing systems efficiently, and maintain clear communication with both users and senior IT staff. Proactively seeking feedback and participating in ongoing training can also help technicians stay updated on new technologies and improve their problem-solving abilities.

What is the difference between Associate Help Desk Technician vs Help Desk Technician?

AspectAssociate Help Desk TechnicianHelp Desk Technician
Required CertificationsCompTIA A+, Network+ (preferred)CompTIA A+, Network+ (preferred)
Work EnvironmentEntry-level support, help desk, IT support teamsHelp desk, technical support, customer service
Employer & Industry UsageIT departments, tech companies, corporate supportIT service providers, corporate IT, tech support firms

The Associate Help Desk Technician and Help Desk Technician roles share similar certifications and work environments, often overlapping in entry-level IT support tasks. The main difference lies in job titles used by employers, with 'Associate' emphasizing an entry-level position. Both roles serve as foundational support roles in IT, focusing on troubleshooting, customer service, and technical assistance.

What are the most commonly searched types of Help Desk Technician jobs in Spring, TX?

The most popular types of Help Desk Technician jobs in Spring, TX are:

What cities near Spring, TX are hiring for Associate Help Desk Technician jobs?

Cities near Spring, TX with the most Associate Help Desk Technician job openings:

Associate Help Desk Technician jobs near you
Infographic showing various Associate Help Desk Technician job openings in Spring, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,732 per year, or $19.1 per hour.

Help Desk Technician I

US Physical Therapy

Houston, TX

Full-time

Medical, Dental, Retirement, PTO

Re-posted 8 days ago

U.S. Physical Therapy rating

5.5

Company rating: 5.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Company Description

USPh (U.S. Physical Therapy) is one of the largest publicly traded, independent operators of leading physical and occupational therapy clinics dedicated to enhancing patient outcomes through a collaborative, partnership-driven model. We partner with close to 700 clinics nationwide, across 44 states, offering them the resources, operational support, and clinical expertise needed to thrive in today’s healthcare landscape.

By aligning with the USPh network, our partners benefit from operational support and a shared commitment to evidence-based care, all while maintaining their autonomy and local identity.  

We believe that the strength of our partnerships lies in the individuality of each partner. Our “OnePartner” model is designed to allow clinics to maintain their unique culture and identity, empowering them to foster meaningful relationships within their communities. By preserving their local roots, clinics can continue to build trust with patients and referral sources, while attracting top talent who value the chance to be part of a personalized, community-centered environment.

Job Description

We seek a dynamic and highly motivated individual to join our innovative outpatient healthcare organization as a Help Desk Technician. You will demonstrate flexibility to accommodate varied shifts and commit to exceptional support. This position is based at our corporate office in the Briarforest area of Houston.

Responsibilities: 

  • Provide first-level technical support to end users, including password resets, toner, basic printer/scanner maintenance and installation, and basic hardware and software repair.
  • Install and troubleshoot various applications and computer equipment.
  • Respond to telephone calls and emails for technical support efficiently and effectively.
  • Document, track, and monitor support requests to ensure a timely resolution.
  • Accomplish goals utilizing pre-established guidelines, rely on instruction and established policies and procedures.
  • Determine when to escalate a support issue to the Service Desk Team Lead based on its complexity and time.
  • Ship and Receive equipment to and from employees and partnerships
  • Image and deploy computers to the field and local Houston location.
  • Process all new requests in ManageEngine ServiceDesk Plus MSP system, if needed assign requests to the proper department queue.
  • Close a minimum of 16 work orders a day.
  • Assist and complete IT Department projects as needed.
Qualifications
  • Know commonly used concepts, practices, and procedures typical within the information systems industry
  • Working knowledge of troubleshooting application installations and building computers
  • The ideal applicant would have experience working with remote employees over the phone
  • Troubleshoot basic networking, software and hardware issues
  • Basic knowledge of Microsoft Windows 11 Professional
  • MacBook and iPad troubleshooting a plus
  • Microsoft Office 365 desktop and web applications
  • ManageEngine Service Desk Plus experience a plus

Additional Information

Compensation: $44,000-$46,000 per year, depending upon experience. This role presents an excellent opportunity to acquire knowledge and experience while fostering significant growth potential!

Benefits:

  • Excellent benefits package including 401k, health, dental, generous Paid Time Off, and more
  • Corporate discount plans
  • Employee Assistance Program (EAP)
  • Family-friendly work environment

What U.S. Physical Therapy employees say

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