ZipRecruiter

Log In

1

Associate Gm Jobs in Washington (NOW HIRING)

Extended Stay America

Team Lead-109010

Jessup, MD · On-site

Assists the GM in ensuring that associates at the property are driving company initiatives to increase revenue, lower costs and increase guest and associate satisfaction. * Assists GM in training ...

Extended Stay America

Team Lead-109010

Jessup, MD · On-site

Assists the GM in ensuring that associates at the property are driving company initiatives to increase revenue, lower costs and increase guest and associate satisfaction. * Assists GM in training ...

next page

Showing results 1-20

All JobsAssociate Gm JobsAssociate Gm Jobs in Washington

Associate Gm information

What are the key skills and qualifications needed to thrive as an associate GM?

To thrive as an Associate General Manager, you need strong leadership, operational management, and financial acumen, typically supported by a bachelor's degree in business or a related field. Familiarity with business management software, budgeting tools, and reporting systems is often required. Excellent interpersonal skills, problem-solving abilities, and effective communication help you lead teams and address challenges proactively. These competencies ensure efficient operations, motivated teams, and the achievement of organizational goals.

What does an associate GM do?

An Associate General Manager (Associate GM) assists the General Manager in overseeing the daily operations of a business unit, department, or organization. Their responsibilities typically include managing staff, implementing policies, ensuring customer satisfaction, and helping to achieve business goals. They often act as a bridge between upper management and employees, handling administrative duties, budgeting, and sometimes stepping in for the General Manager when needed. Associate GMs are crucial for efficient operations and the smooth running of organizational processes.

Is being an associate GM a stressful job?

Being an associate general manager can be stressful due to responsibilities such as overseeing operations, managing staff, and meeting performance targets. The role often requires strong leadership, problem-solving skills, and the ability to handle high-pressure situations, especially in fast-paced environments like retail or hospitality. However, stress levels vary depending on the company, industry, and individual workload management.

What are some common challenges faced by an associate GM when transitioning from a manager-level position?

One of the primary challenges for new Associate GMs is shifting from hands-on management to a more strategic, big-picture leadership role. You'll need to delegate more, manage multiple teams or departments, and balance operational responsibilities with long-term planning. Navigating new stakeholder relationships, including executive leadership and cross-functional teams, can also be complex. Building trust and establishing credibility quickly is key to success in this position.

What is the difference between Associate Gm vs Operations Manager?

AspectAssociate GmOperations Manager
CredentialsTypically requires a bachelor's degree, often in business or related fields; some roles prefer MBA or management certificationsUsually requires a bachelor's degree; experience in operations or management is essential
Work EnvironmentCorporate offices, multi-department oversight, strategic planningOn-site management, overseeing daily operations, process improvement
Industry UsageCommon in retail, manufacturing, hospitality, and corporate sectorsWidely used across industries including retail, logistics, manufacturing, and service sectors

The Associate Gm typically holds a broader strategic role with responsibilities across multiple departments, often focusing on high-level management and planning. In contrast, an Operations Manager concentrates on daily operational activities, process efficiency, and team management. Both roles require leadership skills and industry experience, but the Associate Gm usually operates at a higher organizational level with a focus on strategy.

What are the most commonly searched types of Gm jobs in Washington? The most popular types of Gm jobs in Washington are:
What cities in Washington are hiring for Associate Gm jobs? Cities in Washington with the most Associate Gm job openings:
Associate Gm jobs near you

Team Lead-109010

Extended Stay America

Jessup, MD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

POSITION PURPOSE AND SUMMARY

The Team Lead ("TL") position assists the General Manager ("GM") in managing the hotel operations on a day-to-day basis to ensure optimum performance and continual improvement in the Key Performance Indicators and 100% guest satisfaction. The TL resolves guest and associate issues, and performs other duties as required to develop efficiency and profitability in all aspects of property management. The TL assumes the GM's responsibilities when required. The TL also must ensure that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.

MAJOR / KEY JOB DUTIES

  • Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
  • Assists the GM in ensuring that associates at the property are driving company initiatives to increase revenue, lower costs and increase guest and associate satisfaction.
  • Assists GM in training associates on brand standards and job performance expectations.
  • Upholds and enforces company standards and policy compliance at the hotel level. The associate must promote compliance with company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
  • Assists the GM in monitoring in-house guest balances and issuance of refund checks.
  • Assists with monitoring monthly inventory of supplies and equipment. Ensures that day- to-day purchases are within budget and with approved vendors. Assists the GM in maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA.
  • Serves as first level of contact for guest service issues. Resolves guest issues or determines necessity to escalate to the GM as needed.
  • Embrace the company's service culture and treat all guests and associates with professionalism, respect and kindness.
  • Instills 100% guest satisfaction objective to hourly associates.

OTHER DUTIES

  • Assists with sales-related activities to increase occupancy, enters Quality SOAR leads weekly, supports the GM by seeking potential business in the local market, making sales calls and other telemarketing activities.
  • Provides other relief or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties when needed to ensure optimum operation of the hotel.
  • Inspects guest rooms.
  • Assists with active review and monitoring of social media websites to ensure timely and appropriate responses.
  • Assists with database checks, quick hit meetings and guest ready / visual inspections as needed.
BENEFITS
  • Weekly Pay!
  • Competitive Wages
  • Great working environment
  • Employee Recognition Programs
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Health Care and Dependent Care Flexible Spending Accounts
  • Employer Paid Basic Life and AD&D Insurance
  • Employer Paid Long Term Disability
  • Optional Employee Paid - Voluntary Benefits
    • Short-Term Disability
    • Buy-Up Long-Term Disability
    • Supplemental Life Insurance
    • Dependent Life Insurance
  • 401(k) Savings Plan
  • Paid Time Off
  • Employee Assistance Program (EAP)
  • Employee Perks Progam offering discounts to major companies
Compensation
Pay Ranges
Pay range information for the position you are applying for is below.
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, andlocation. Candidates are not guaranteed to be at the high or low end of the compensation rangespresented. The Company complies with applicable federal, state, and local minimum wage requirements.

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

  • Comprehend fundamental instructions, write short correspondence, and memos. Solid English skills with regard to reading, writing and verbal communication to be able to communicate effectively with guests, associates, and outside vendors.
  • Operate the property management system technology.
  • Add, subtract, multiply, and divide units of measure, using whole numbers, common fractions, and decimals.
  • Apply common sense understanding to carry out detailed written or oral instructions.
  • Oversee/supervise daily activities of 8 to 15 hourly associates.
  • Organize multiple priorities to ensure that daily operations are performed at peak efficiency.

ENVIRONMENTAL JOB REQUIREMENTS

  • Regularly required to remain stationary; navigate the hotel and parking lot; handle, reach, and detect objects, tools and controls; and detect scent and sounds.
  • Occasionally required to position self to access low areas and traverse heights and remain stable while doing so.
  • Occasionally lift and/or move up to 25 pounds.
  • Frequently works in outside weather conditions (depending on hotel).
  • Occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock.
  • The work environment will typically be at moderate to loud noise levels.
  • Associate may be asked to travel to help and/or cover additional locations within a reasonable geography.

MINIMUM QUALIFICATIONS

  • Prior hotel experience is required.
  • High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

PREFERRED QUALIFICATIONS

  • Previous supervisory experience is desired.

Apply