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Associate End User Support Analyst Jobs (NOW HIRING)

About the Role The Senior End User Support role provides advanced technical assistance across corporate applications, devices, telephony, and related technology. It supports business operations by ...

Provides a high level of customer service and timely technical support for end-user computer and networking issues to ensure end-user productivity * Responsible for the installation, configuration ...

The End User Support Specialist I assists with endpoint deployments, software installations ... Other Requirements * Excellent written and verbal communication, analytical, interpersonal ...

Cloud Support - Performs routine work in the Azure portal and Microsoft Entra ID. Covers user and ... Associates degree in a related field or equivalent certifications and experience. * Microsoft ...

New

... analytical, and communication skills. Ability to prioritize multiple support requests while ... Relevant certifications such as Microsoft Endpoint Administrator Associate, Microsoft Modern ...

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Associate End User Support Analyst information

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How much do associate end user support analyst jobs pay per year?

As of Sep 11, 2026, the average yearly pay for associate end user support analyst in the United States is $74,812.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $84,500.00 per year, depending on experience, location, and employer.

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Infographic showing various Associate End User Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $74,812 per year, or $36 per hour.

End User Support MAHIN-JOB-36653

San Diego, CA • On-site

Keylent Inc
Internet and IT • 11 - 50 employees

Full-time

Re-posted 2 days ago


Job description

Job Summary:
Keylent Inc is seeking an End User Support professional to manage technical support operations. The role involves overseeing hands-on support for various technical areas, ensuring issue resolution, and managing operational processes to meet service level agreements.
Responsibilities:
• Responsible for Hands and Feet Support Operations for all technical towers in scope (EUC, O365, Network, Security, Cloud, Infrastructure and Backup).
• Act as SPOC and escalation point for all IT User related issues and ensures of issue resolution in an appropriate and timely manner to meet agreed SLA's/KPI's.
• Ensure that all operational processes ( Service Desk, EUC, VIP Support and User Desk provisioning ) managed to support organization's SLA requirements.
• Day to day management of Resource deployment, Ticket Queues, Shift management/Handover, SLA/KPI Tracking and reporting.
• Governance and Reporting of the day-to-day operations and participating Daily/Weekly/Monthly Governance meetings.
• Manage End User Technology upgrades, Network IOS Upgrades, Patching and drive the Customer Initiatives across the technology towers.
• Having knowledge of Service Management and Proficiency in building reports related to incidents and service requests and compliance.
• Ability to multi-task and solve problems innovatively by effectively engaging the IT stakeholders, Technology teams, ISP's and Vendors.
Qualifications:
Required:
• Total 8 to 10 Years' experience in the Customer Support operations
• 6 to 8 years of experience in leading the teams
• Act as SPOC and escalation point for all IT User related issues
• Ensure that all operational processes (Service Desk, EUC, VIP Support and User Desk provisioning) managed to support organization's SLA requirements
• Day to day management of Resource deployment, Ticket Queues, Shift management/Handover, SLA/KPI Tracking and reporting
• Governance and Reporting of the day-to-day operations and participating Daily/Weekly/Monthly Governance meetings
• Manage End User Technology upgrades, Network IOS Upgrades, Patching and drive the Customer Initiatives across the technology towers
• Having knowledge of Service Management and Proficiency in building reports related to incidents and service requests and compliance
• Ability to multi-task and solve problems innovatively by effectively engaging the IT stakeholders, Technology teams, ISP's and Vendors
Company:
Keylent provides Software Development Services in the Cloud, Analytics and Digital Transformation space. Founded in 2010, the company is headquartered in Wilmington, USA, with a team of 201-500 employees. The company is currently Growth Stage.

Keylent logo

About Keylent

Sourced by ZipRecruiter

Keylent Inc, based in Wilmington, DE, US, operates in the dynamic IT services and solutions industry. Their official platform, keylent.com, further details their robust suite of services which primarily comprise software consulting, quality assurance, project management, and business intelligence. Keylent Inc has been an integral part of the industry since its inception, serving diverse clients with their specialized, innovative IT solutions. This customer-centric firm is founded on the core values of reliability, integrity, and zealous innovation. Their mission is to empower businesses in navigating the complex technological landscape with ease, efficiency, and confidence. Notably, Keylent Inc has been recognized for its commitment to exceptional service delivery and the profound impact of its solutions in facilitating business growth.

Industry

Internet and it

Company size

11 - 50 Employees

Headquarters location

Wilmington, DE, US

Year founded

2010

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