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Associate End User Support Analyst Jobs (NOW HIRING)

Sidley Austin LLP

User Support Analyst

Chicago, IL · On-site

$73K - $94K/yr

Hardware Support functions include, but are not limited to, end user support, desktop support ... Strong analytical and problem-solving skills * Able to work harmoniously and effectively with ...

ICANN

End User Support 2

Los Angeles, CA · On-site

Administer end user accounts as necessary * Be on call per preset schedule, proactively checking ... Associate's or Bachelor's Degree preferred * Minimum two (2) years of related technical support ...

Stewart

End-User Support Technician

Spring Hill, TN · On-site

Provides timely technical support to ensure end-user productivity. * Installs, configures, and maintains desktops, peripherals, and software. * Troubleshoots non-routine issues and restores ...

Marmon

End User Support Technician

Carol Stream, IL · On-site

Associate degree in Information Systems, related field, or equivalent experience. * Preferred ... Excellent analytical, mathematical, and creative problem-solving skills * Excellent listening ...

Core BTS, INC.

User Support Analyst

New York, NY · On-site

$70K - $80K/yr

Core BTS Seeks an experienced End User Analyst to join our team who can provide exceptional ... Two years of experience or Associates degree required; Bachelors degree in Computer Science ...

Uprite

Service Manager Are you an End User Support guru who thrives in a fast-paced, team-oriented ... Associate's degree in IT or equivalent experience * 2+ years of experience in IT support or a ...

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Associate End User Support Analyst information

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How much do associate end user support analyst jobs pay per year?

As of Sep 11, 2026, the average yearly pay for associate end user support analyst in the United States is $74,812.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $84,500.00 per year, depending on experience, location, and employer.

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Infographic showing various Associate End User Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $74,812 per year, or $36 per hour.

User Support Analyst

Chicago, IL • On-site

Sidley Austin LLP
Law Firms • 1 - 5K employees
Learn more about Sidley Austin LLPexternal

$73K - $94K/yr

Full-time

Posted 9 days ago

Job description

The User Support Analyst provides Level II technical support for a broad range of hardware, software, and technology-related issues. Leveraging strong technical knowledge and problem-solving skills, the Analyst troubleshoots and resolves user requests and incidents while delivering responsive, high-quality service. The role requires the ability to work independently and collaboratively to identify solutions, resolve technical issues, and support the effective use of the Firm's technology.
Duties and Responsibilities:
  • Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence.
  • Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform computer imaging and post image configurations, preventative maintenance, and basic printer troubleshooting working with the vendor on repairs.
  • Software support functions include, but are not limited to, troubleshooting of applications that are standard within Sidley's environment, installation and configuration of software, updates and preventative maintenance, and support of third party applications in coordination with vendors.
  • Manage the assets that are both deployed and in inventory, maintain accurate Asset records for each user and each piece of equipment. Coordinate and perform Hardware moves, changes and exchanges.
  • Provide break/fix support for telephones, including handsets, telephone cords and telephone base-units.
  • Assist with projects such hardware or software upgrades, office moves and special events.
  • Manage and process Hardware warranty claims and issues, and facilitate warranty repairs with third party vendors.
  • Document and maintain user request and incident records in IT Service Management System.
  • Perform other duties as required.

Education and/or Experience:
Required:
  • BA/BS degree or equivalent work experience
  • A minimum of 2 years of experience providing direct and exceptional user support in a high performance culture, including:
  • Experience supporting Windows-based computers, including Microsoft Windows 11
  • Experience supporting VoIP Telephony solutions
  • Experience with enterprise imaging solutions for Windows-based computers
  • Experience supporting Smartphones, e.g., iPhone, Android
  • Experience supporting Microsoft Office Applications and Remote Access technology, such as Citrix

Preferred:
  • Law Firm or Professional Services experience
  • A+, ITIL and Microsoft Office Application certifications
  • Experience using and supporting Adobe Acrobat, NetDocuments Document Management Solutions, Zoom and Mac in an enterprise. As well as experience deploying operating systems with SCCM

Other Skills and Abilities:
The following will also be required of the successful candidate:
  • Strong organizational skills
  • Strong attention to detail
  • Good judgment
  • Strong interpersonal communication skills
  • Strong analytical and problem-solving skills
  • Able to work harmoniously and effectively with others
  • Able to preserve confidentiality and exercise discretion
  • Able to work under pressure
  • Able to manage multiple projects with competing deadlines and priorities

#LI-TM1
The target salary range for this role is:
$73,800 - $94,200 if located in Illinois.
Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits.
To perform this job successfully, an individual must be able to perform the Duties and Responsibilities above satisfactorily and meet the requirements. The requirements listed above are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email sidleytalentacquisition@sidley.com (current employees should contact Human Resources).
Sidley Austin LLP is an Equal Opportunity Employer.

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