Associate Director Program Management Jobs in Rochester Hills, MI

Job Purpose 
The Associate Director, Business Development & Conference Services provides strategic leadership for revenue-generating events, conferences, and guesthousing operations across Summer Housing & Conference programs and spaces managed by the Student Center and Campus Reservations. This role drives business development, oversees sales and marketing initiatives, manages largescale conference operations, and ensures exceptional client experiences for internal and external partners.

The Associate Director leads professional and student staff, cultivates campus and community partnerships, and develops systems, processes, and strategies that maximize utilization, operational efficiency, and net revenue. This position plays a key role in advancing the university's auxiliary enterprise goals through innovative programming, strong client relationships, and highquality service delivery. This position reports to the Associate Vice President & Chief Housing Officer.

Essential Functions 
(Essential functions are the primary duties/major job responsibilities that an employee must be able to perform, with or without reasonable accommodation. The essential functions are listed in order of importance.)  

Business Development, Sales & Marketing - 40%

Lead business development strategy for Student Center and Campus Reservations as well as Summer Housing Conferences to expand market share and generate yearoveryear revenue growth.

Manage the full sales cycle: prospecting, lead qualification, proposals, pricing, contracting, and client retention. 

Develop and maintain a portfolio of internal and external clients, initiate outreach to faculty, staff, professional organizations, and community partners. 

Conduct site tours, sales presentations, and client meetings; represent the university at trade shows and industry events. 

In concert with the Senior Director, implement yieldmanagement strategies to maximize space utilization and optimize revenue across meeting, event, and housing facilities. 

In concert with SAS Marketing, oversee creation of annual marketing campaigns, including print, web, social media, and promotional materials.

Track sales metrics, ROI, conversion rates, and lostbusiness data; prepare monthly and annual sales reports. 

Collaborate with campus partners (Dining, Housing, Public Safety, Parking, OneCard, Enterprise Risk Management, Academic Departments, Athletics, etc.) to secure services and negotiate support for client programs. 

Conference & Event Operations - 30%

Oversee planning and execution of conferences, seminars, special events, and summer programs across multiple facilities. 

Lead operational planning meetings with service providers to ensure alignment between client expectations and campus capabilities.

Develop program budgets, advise clients on costsaving strategies, and make independent decisions regarding event logistics. 

Manage logistical arrangements, including housing assignments, dining, catering, facilities, registration, parking, access control, and meeting space. 

Ensure room readiness, quality assurance, and smooth transitions between programs. 

Prepare event specifications and direct staff responsible for preevent planning and onsite execution. 

Oversee configuration and implementation of conference management software and related systems. 

Serve as oncall support during peak summer operations, evenings, and weekends as needed. 

Strategic Leadership & Operational Management - 15%

Provide leadership for professional and student staff supporting sales, event operations, and summer conference housing. 

Recruit, hire, train, supervise, and evaluate fulltime staff, graduate interns, and seasonal student employees. 

Foster a serviceoriented culture focused on exceeding client expectations and delivering highquality experiences. 

Develop and refine departmental systems, policies, and procedures to improve efficiency, reduce costs, and enhance service delivery. 

Contribute to longterm strategic planning for auxiliary services, including forecasting, market analysis, and program development. 

Serve as a key representative for the university's conference and event services to internal and external stakeholders.

Financial Management & Reporting - 10%

Assist in developing and managing budgets for conference operations, marketing, and equipment needs. 
Prepare proposals, contracts, invoices, and financial reconciliations; ensure timely billing and accurate account management. 
Produce postevent reports including financial summaries, registration data, evaluations, and recommendations for improvement. 
Monitor performance metrics, analyze trends, and provide datadriven insights to inform decisionmaking. 
Reconcile purchasing card statements and ensure compliance with university financial policies. 

Perform other related duties as assigned - 5%

WORK CONTEXT 
Job Reports to:  Vice President/AVP/Dean 
Leadership Accountability:  Develops policy and strategic plans 
Supervisory Accountability:  Supervises associates' below supervisory level 
Organizational Accountability:  Manages sub-unit of a department 
Financial Accountability:  Manages operating budget 
Customer Accountability:  Interfaces with officials and executives 
Freedom to Act:  Operates with significant autonomy