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Associate Director It Service Management Jobs (NOW HIRING)

IT Director

Garner, IA ยท On-site

$180K/yr

Director of IT - Infrastructure & Operations Direct Hire | North Iowa | Hybrid (onsite to start ... Oversee IT service management (ITSM), asset management, and approximately 1,000 endpoints across ...

Oversee day-to-day service delivery, ticket management, escalation handling, and team performance ... Experience leading or managing an IT support, help desk, service desk, technical support, or ...

Partner with Director, IT Infrastructure for successful end user support, server and database ... Enforce good project management practices for employees, associates, consultants and vendors ...

As an AF DCGS Management Center (AF DMC) IT Service Manager for regional hub operations, you will provide leadership and oversight for local IT service delivery while ensuring alignment with ...

AVP- IT Service Delivery

El Paso, TX ยท On-site

$191K/yr

Job title: AVP- IT Service Delivery Associate Vice President (AVP) - IT Service Delivery Location: Based out of US Elpaso , managing US, Jamaica and Colombia Function: Global Technology Engineering ...

Service Desk & End-User Support * Own the global IT service desk on Jira Service Management ... Direct the service-desk operating model, including the helpdesk portal, request catalog, and ...

Manages key stakeholder's for client based Rewards/Fulfillment technology solutions, supports ... This is designed to indicate the general nature and level of work performed by associates within ...

Director, IT Infrastructure

Long Beach, CA ยท On-site

$174K - $233K/yr

Come shape the future with us. Director, IT Infrastructure Based onsite at either our Long Beach ... Develops industry leading processes and procedures for manage global infrastructures services ...

IT Operations Manager

Phoenix, AZ ยท Hybrid

$95K - $105K/yr

Driving continuous improvement of our IT Service Management (ITSM) and IT Asset Management (ITAM ... Supporting the Director of IT by making sound operational decisions and helping ensure the ...

Job Summary The Director, IT Operations, Restaurant Systems is responsible for establishing the ... Application Support & Service Management Oversee Tier 2 and Tier 3 application support teams ...

Showing results 41-60

Associate Director It Service Management information

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$30.5K

$102.7K

$173K

How much do associate director it service management jobs pay per year?

As of Sep 10, 2026, the average yearly pay for associate director it service management in the United States is $102,728.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $141,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Associate Director It Service Management jobs?

For Associate Director It Service Management jobs, the most frequently searched job titles are:

Associate Director - Information Systems

Thousand Oaks, CA โ€ข On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago


Job description

Career CategoryInformation SystemsJob DescriptionJoin Amgen's Mission of Serving Patients

At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.

Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Associate Director - Information Systems - Clinical Data Hub

What you will do

Let's do this. Let's change the world. In this vital role, you will serve as the Associate Director and product leader for the Clinical Data Hub (CDH) product team within the Clinical Design and Analysis (CDA) - Digital, Technology & Innovation (DTI) organization. You will set the product vision, strategy, and roadmap for CDH as a trusted, scalable clinical data foundation that enables discovery, integration, governance, and reuse of clinical development data. This role is critical to accelerating study onboarding, improving data availability and quality, enabling analytics and AI-ready data, and increasing the speed and probability of successful product development and commercialization.

What you'll be doing:

  • Establish and maintain senior partnerships across Clinical Development, Data Management, Biostatistics, Clinical Operations, Safety, Regulatory, Precision Medicine, and DTI to define and execute the CDH strategic roadmap.
  • Own and communicate the CDH product vision, multi-year roadmap, investment priorities, and measurable outcomes in alignment with clinical development and enterprise data strategy.
  • Champion scalable data products, common data standards, metadata, governance, security, discoverability, and interoperability capabilities that simplify data access and reuse across studies and functions.
  • Lead product portfolio planning, manage and prioritize the product backlog and budget, and make transparent trade-off decisions across platform reliability, regulatory compliance, technical debt, and delivery of new capabilities.
  • Provide strategic and people leadership for a cross-functional product team; develop product, technical, and delivery capabilities while creating a culture of accountability, collaboration, and continuous improvement.
  • Develop and execute workforce, capability, and resource strategies, including talent development, succession planning, vendor/partner management, and effective use of internal and external resources to support the CDH strategy.
  • Collaborate closely with data, analytics, platform, infrastructure, architecture, security, validation, DevOps/RunOps, and other product teams to deliver end-to-end value and dependable operations.
  • Establish effective product governance and performance management practices, using business outcomes, adoption, operational health, cost, quality, and stakeholder feedback to guide investment and strategic decisions.
  • Represent CDH in senior leadership forums, communicate strategy, progress, risks, dependencies, and investment needs, and build alignment on decisions that impact the broader clinical data ecosystem.
  • Anticipate emerging business and technology needs and translate trends in clinical data, analytics, AI, and digital capabilities into opportunities to evolve the CDH product strategy and long-term roadmap.
What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications

Basic Qualifications:

  • Doctorate degree and 4 years of Information Systems and/or Computer Science and/or Biology experience
  • Or Master's degree and 8 years of Information Systems and/or Computer Science and/or Biology experience
  • Or Bachelor's degree and 10 years of Information Systems and/or Computer Science and/or Biology experience
  • Or Associate's degree and 12 years of Information Systems and/or Computer Science and/or Biology experience
  • Or High school diploma / GED and 14 years of Information Systems and/or Computer Science and/or Biology experience
  • In addition to meeting at least one of the above requirements, you must have a minimum of 4 years of managerial experience directly managing people and/or leadership experience leading teams, products, programs, or directing the allocation of resources. Your managerial experience may run concurrently with the required technical experience referenced above.

Preferred Qualifications:

  • Domain knowledge of Clinical Development data and processes, including clinical data management, study execution, data standards, governance, and regulated environments.
  • Product Management or Product Owner experience leading enterprise data, analytics, or platform products, with a demonstrated track record of delivering measurable business outcomes, adoption, resilience, and compliance.
  • Strong strategic thinking, learning agility, and technical leadership, with the ability to translate complex business, data, and technology challenges into strategy, investment priorities, and actionable plans.
  • Demonstrated ability to lead and influence cross-functional teams and senior stakeholders across Clinical Development and DTI, align priorities, resolve complex issues, and drive decisions and outcomes.
  • Experience with product strategy, multi-year roadmaps, portfolio prioritization, resource planning, and Agile product delivery, including discovery, backlog management, release planning, and Scrum or scaled Agile practices.
  • Strong understanding of modern data architecture and engineering, including cloud, data lakes/lakehouses, APIs, metadata, data quality and lineage, security, DevOps, and analytics/AI. Experience with AWS, Databricks, Apache technologies, Python, R, SQL, Docker, and GitLab is preferred.
  • Strong communication and relationship-building skills. Able to communicate strategy, business value, risks, and decisions to diverse audiences. Skilled at delivering impactful presentations and building trusted partnerships across functions, geographies, and organizational levels.
What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

  • A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
  • A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
  • Stock-based long-term incentives
  • Award-winning time-off plans
  • Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.
Apply now and make a lasting impact with the Amgen team.careers.amgen.com

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application deadline

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Sponsorship

Sponsorship for this role is not guaranteed.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Salary Range

171,556.35USD -232,105.65USD