Associate Director It Service Management Jobs (NOW HIRING)

TEAM UP WITH US!
The Director of Information Technology provides strategic leadership and hands-on technical direction for the company's enterprise application ecosystem. This role is responsible for the roadmap, implementation, optimization, integration, support, and governance of critical business systems, including ERP, CRM, Salesforce, HRIS, workflow automation platforms, AI-powered intelligent agents, and other enterprise applications. The Director partners with business leaders to improve business processes, ensure data integrity across systems, and deliver technology solutions that drive operational efficiency through traditional integration approaches and emerging AI/automation capabilities.
This position serves as the primary owner of the enterprise application portfolio, application integrations, operational data stewardship practices, and AI agent development initiatives. The Director ensures enterprise systems are secure, reliable, scalable, and aligned with business objectives while actively participating in solution design, system implementation, integration / application development, troubleshooting, and vendor management. The role includes evaluating and implementing AI-powered automation solutions, while identifying optimal execution strategies for leveraging AI across enterprise applications.
Key Leadership Areas
• Strategic roadmap development for enterprise application portfolio and AI integration initiatives
• Hands-on technical leadership in system implementation, integration architecture, and AI agent development
• Cross-functional partnership with business leaders to align technology solutions with organizational objectives
• Data governance and operational data stewardship in collaboration with Business Intelligence teams
DO YOU HAVE WHAT IT TAKES?
WHAT YOU'LL DO
Strategic Leadership
• Develop and execute enterprise applications strategy aligned with organizational goals
• Lead evaluation and implementation of ERP, CRM, Salesforce, HRIS, and workflow platforms
• Evaluate AI platforms and intelligent agents for automating business processes
• Partner with business leaders to identify process improvement through AI automation
• Define application roadmap including upgrades, integrations, and AI implementations
• Establish governance standards and best practices with AI/automation guardrails
• Manage vendor relationships and negotiate contracts for licenses and AI platforms
Hands-On Technical Direction
• Participate in solution design, configuration, and integration architecture
• Design integration solutions connecting ERP, CRM, Salesforce, HRIS, and other systems
• Build and deploy AI agents for workflow automation and decision support
• Evaluate AI agent execution strategies based on requirements and constraints
• Lead troubleshooting for complex technical issues across applications
• Perform hands-on configuration, workflow development, and AI agent building
• Conduct technical reviews of integration patterns, data flows, and AI architectures
• Develop data stewardship practices including master data management
• Provide technical mentorship on integrations and emerging AI technologies
WHAT YOU'LL NEED
• Bachelor's in Computer Science, Information Systems, or related field (Master's preferred)
• 7+ years managing enterprise applications with 3+ years in leadership
• Hands-on expertise with ERP, CRM, HRIS, Salesforce and workflow platforms
• Strong experience with APIs, middleware, ETL tools, and integration platforms
• Proven strategic planning and technical implementation track record
• Experience with data governance, master data management, and data quality
• Excellent project management and vendor management skills
• Outstanding communication skills; translates technical concepts for business
• Experience leading technical teams
• Ability to travel (up to 15% - 25%) to regional facilities, branch locations, or corporate headquarters to support systems rollouts or training initiatives.
Preferred Experience
• Salesforce administration, configuration, and integration
• ERP systems (SAP, Oracle, Microsoft Dynamics, NetSuite)
• Integration platforms (MuleSoft, Dell Boomi, Informatica, Azure)
• AI agents, intelligent automation, or RPA implementation in enterprise environments
• AI platforms (Microsoft Copilot Studio, Azure AI, agent frameworks)
• AI/ML concepts and application in business process automation
• HRIS platforms (Workday, SAP SuccessFactors, UKG)
• Manufacturing, distribution, or equipment-intensive industries
• Cloud-based enterprise applications and SaaS platforms
Technical Proficiency
Enterprise Applications: ERP systems (financial, supply chain, manufacturing), CRM platforms (sales, marketing, customer service), Salesforce (Sales/Service Cloud), HRIS platforms (workforce, payroll, talent), workflow automation, document management, and collaboration tools.
AI & Intelligent Automation: AI agent development frameworks and platforms (Microsoft Copilot Studio, Azure AI Agent Service), intelligent automation and RPA technologies (Power Automate, UiPath, Automation Anywhere), AI/ML concepts and practical enterprise applications, natural language processing (NLP) and conversational AI, prompt engineering and agent orchestration techniques, AI governance, ethics, and responsible AI practices, evaluation frameworks for identifying optimal AI execution strategies.
Integration & Data Technologies: API design and development (REST, SOAP, GraphQL), integration platforms and middleware (iPaaS), ETL tools and data integration patterns, master data management (MDM), data quality tools, database technologies (SQL, data modeling).
Technical & Infrastructure: Cloud platforms (Azure, AWS), application security and identity management, system architecture and design patterns, Agile and DevOps methodologies, project management tools, version control and change management.
Business & Leadership Skills: Business process analysis and optimization, vendor management and contract negotiation, executive communication and stakeholder management, team leadership and technical mentoring, change management and user adoption strategies, budget planning, and financial management.
WHY WORK WITH US?
• We like to take care of business and have fun doing it!
• We offer health, dental, vision, life, and more as a comprehensive benefits package.
• Don't you want to work with awesome people?
IMPORTANT INFORMATION
While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is occasionally required to stand and walk.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
Required travel up to 25%.
This position is considered a safety sensitive position.
The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.
EEO/AA
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.