Associate Director International Student Service Jobs

Position Title: Associate Director of Undergraduate Admission

Position Type: Regular

Hiring Range: $33.94 - $40.72 / hour; Compensation will be based on education, experience, skills relevant to the role and internal equity.

Pay Frequency: Hourly

The Associate Director of Undergraduate Admission will be a strategic member of a team responsible for managing and supporting a broad portfolio for the Undergraduate Admission Office. The portfolio includes, but is not limited to the SCU Admission events, business practices and protocols, marketing and communications related to our constituents, including first year, transfer and international student and family populations and counselors. The Associate Director will be a principal partner in setting and implementing strategic direction in order to meet recruitment and enrollment targets.

The Associate Director manages a specific geographic territory and assists in attracting, evaluating and enrolling an academically strong, culturally diverse and socially conscious undergraduate student population in support of Santa Clara University’s undergraduate enrollment goals, by educating prospective students, families and high school and transfer counselors about Santa Clara University and the admission process. This is a non-exempt, 12-month position reporting to the Director of Admission, will have some emphasis on International admission.

Contributes and supports strategy for territory and and international outreach, recruitment and enrollment plans, including recruiting, marketing, application evaluation and communication strategies and tactics. (20%)

As territory manager of designated geographic regions, the associate director manages, analyzes and develops a strategic plan to cultivate his/her assigned geographic territory. This includes planning and implementing recruitment events in designated geographic areas; planning and conducting school visits; and maintaining communication and relations with high school officials. (30%)

Reviews and evaluates applications generated by designated territory and makes admission decisions as authorized. Application evaluation will also include transfer applications. (30%)

Manages assigned projects and initiatives. Supported projects will include marquee events such as Open House, Preview Day, Transfer Admit Day, other on-and off-campus student programs, and platform tools supporting virtual recruitment efforts. (20%)

Assists in development of marketing and communication strategy and flow in support of all admission initiatives. Develop email, web, and social media strategy and constant presence throughout the admission cycle.

• Contributes and supports strategy focused on recruitment and outreach efforts for all new students with some emphasis on international admission.
• Collaborate with the Marketing Team to develop email, web, and social media strategy to engage and inform prospective and admitted transfer and international students, parents and counselors throughout the admission season.
• Establish timely and targeted tactics, including vehicle delivery strategy, throughout the admission cycle for transfer and international audiences.
• Learn and gain expertise in transfer credit guidelines, practices and processes.
• Assess and measure progress and results through the use of Slate CRM reports, and other software tools and platforms.
• Serve as a principal foreign credential evaluator which will include training staff.
• Develop and maintain cooperative relationships with university departments such as Registrar, International Student & Scholar Services, Office of Diversity and Inclusion, Orientation and Drahmann Advising Center.

Manage assigned territory (Territory Management)

• Key contributor in developing promotional materials, email marketing and other communication targeting designated territory.
• Represents SCU at college fairs, college/transfer nights, parent programs, community meetings, etc. Program commitments will require evening and weekend work.
• Coordinates territory events and receptions including room reservations, food and catering orders, and other contracted services.
• Analyzes territory enrollment trends in preparation for planning and implementing a cohesive recruiting & enrollment plan for assigned territory.
• Develops and implements a strategic recruitment plan utilizing available data to make decisions.
• Maintains and works within fiscal guidelines and/or budget.
• Responsible for the planning and management of recruiting efforts focusing on an assigned territory.
• Represents SCU on- and off-campus to the public including prospective students, high school counselors, alumni and community organizations. Conducts presentations to groups and campus visitors.
• Counsels students, parents and high school/transfer counselors regarding admission and financial aid processes, policies and procedures.
• Responds to letter, telephone and e-mail inquiries regarding admission and enrollment/matriculation.
• Develops projections for short- and long-term territory planning.

Manages and evaluates admission applications

• Reviews and evaluates undergraduate first year and transfer applications to ensure that all entrance requirements are satisfied and make admission recommendations.
• Identifies students who are eligible for merit and special scholarships and recommends or nominates based on understanding and analysis of the total applicant pool.
• Tracks and keeps pace with reading volume requirements and key benchmarks.
• Participates in committee decision-making and discussions.
• Assists operations staff with processing and maintenance of applicant records with emphasis on completing applications and resolving applicant issues/concerns within his/her assigned territory.

Manages assigned team projects and administrative responsibilities

• Assist in the development and implementation of Undergraduate Admissions marquee events and strategic programming with a focus on being inclusive of transfer and international populations.
• Coordinate with and collaborate with internal and external marketing partners to develop public relations and promotional messaging.
• Provides financial analyses, projections and reports, as required, to support development, implementation and administration of university budget(s).
• Coordinates alumni volunteers, students and/or student groups and other admissions staff to implement plans for various projects. Assess effectiveness of efforts and modify as needed.
• Ensures that planning efforts are integrated with those of other university offices. Negotiates priorities and resolves conflicts as necessary.
• Maintains professional currency through active participation and leadership in associations and committees both internal and external to the university. Process and report expenses on a timely basis according to departmental protocol.
• Other duties as assigned.

1. Recommends initiatives and implements changes to improve quality and services.
2. Identifies and determines cause of problems; develops and presents recommendationsfor improvement of established processes and practices.
3. Maintains contact with customers and solicits feedback for improved services.
4. Maximizes productivity through use of appropriate tools; planned training andperformance initiatives.
5. Researches and develops resources that create timely and efficient workflow.
6. Prepares progress reports; informs supervisor of project status; and deviation from goals. Ensures completeness, accuracy and timeliness of all operational functions.
7. Prepares and submits reports as requested and required.
8. Develops and implements guidelines to support the functions of the unit.
9. Participates in the University community via committees, projects and events
10. Provides backup support to other admission positions as needed
11. Other duties and projects as assigned

1. Bachelor’s degree and minimum of three years related work experience required.
2. Master’s degree and admissions related work and/or related experience in a college environment are highly desirable.
3. Understanding and appreciation for the Jesuit, Catholic mission, goals and values of the University.
4. Experience and understanding around transfer and international students.
5. Commitment to customer service, both internal and external to the department.
6. Experience using Slate CRM to develop and implement reports, communication campaigns and events.
7. Demonstrated exceptional organizational skills and attention to detail.
8. Demonstrated excellent written and interpersonal skills.
9. Demonstrated ability to manage multiple tasks.
10. Ability to exercise sound judgment in a fast paced work environment.
11. PC proficiency required. Working knowledge of Windows, including PeopleSoft, MS Word, Excel and Google Apps, and Slate CRM.
12. Ability to handle confidential information.
13. Self-motivated to perform tasks with minimal supervision.
14. Creative problem-solving.
15. Sensitivity toward people of diverse social, cultural and ethnic backgrounds.
16. Willing to work as part of a team and understand the importance of teamwork.
17. Fluency in another language is desirable, written and oral.
18. Possession of a valid California driver’s license with a satisfactory driving record and the ability to travel as required.

• Considerable time is spent at a desk using a computer.
• May be required to travel to other buildings on the campus.
• May be required to attend conference and training sessions within the Bay Area or to out-of-state locations.
• May be required to lift 40-50lbs when needed (boxes of marketing or event materials).
• Must be able to drive sometimes long distances when traveling for recruiting. A valid driver’s license if required.

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

1. Typical office environment: mostly indoor office environment with windows
2. Frequent interruptions, particularly during large events.
3. Routinely uses standard office equipment such as computers, phones, copier, scanner, filing cabinets, fax.

Telecommute

Santa Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states.

Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, ethnicity, national origin, citizenship, ancestry, religion, age, sex, sexual orientation, gender, gender expression, gender identity, marital status, parental status, veteran or military status, physical or mental disability, medical conditions, pregnancy or related conditions, reproductive health decision making, or any other characteristic protected by federal, state, or local laws. For a complete copy of Santa Clara University’s equal opportunity and nondiscrimination policies, please visit the Office of Equal Opportunity and Title IX website at https://www.scu.edu/title-ix/.

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please visit the Campus Safety Serviceswebsite. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

Americans with Disabilities Act

Consistent with its obligations under the law, Santa Clara University will provide reasonable accommodations to applicants and employees with disabilities. Applicants who wish to request a reasonable accommodation for any part of the application or hiring process should contact the Department of Human Resources ADA Team at hraccommodations@scu.edu or by phone at (408)554-4392. Please note: This contact information is intended for accommodation requests only. Resumes or inquiries about application status sent to this inbox will not be reviewed or forwarded. For resumes or questions regarding application status, please contact hrservicedesk@scu.edu.