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Associate Digital Banking information

What does an associate digital banking do?

An Associate Digital Banking professional assists in managing and supporting digital banking platforms and services for customers. Their responsibilities often include troubleshooting technical issues, helping customers navigate online and mobile banking systems, and supporting the implementation of new digital features. They also work closely with technology and operations teams to ensure smooth and secure digital transactions. This role requires strong communication skills, attention to detail, and a good understanding of digital financial products.

What are the key skills and qualifications needed to thrive as an associate digital banking professional, and why are they important?

To thrive as an Associate Digital Banking professional, you need a solid understanding of banking products, digital platforms, and customer service, typically supported by a degree in finance or business. Familiarity with digital banking systems, CRM software, and cybersecurity protocols is highly valuable. Strong problem-solving abilities, attention to detail, and effective communication skills set top performers apart in this role. These competencies are critical to ensuring seamless digital banking operations, excellent client experiences, and compliance with industry regulations.

What are some common challenges faced by an associate digital banking professional, and how can they be overcome?

Associate Digital Banking professionals often encounter challenges such as adapting to fast-evolving technology, managing multiple digital platforms, and addressing customer concerns about security and usability. Staying up to date with the latest digital banking trends and participating in ongoing training can help you stay ahead. Additionally, working closely with IT, product, and customer service teams fosters collaboration and ensures smooth implementation of digital initiatives. Strong communication and problem-solving skills are essential for addressing both technical and customer-related issues effectively.

What is the difference between Associate Digital Banking vs Digital Banking Specialist?

AspectAssociate Digital BankingDigital Banking Specialist
Required CredentialsBachelor's degree in finance, marketing, or related field; basic knowledge of banking productsBachelor's degree; experience with digital banking platforms; certifications like Certified Digital Banking Professional (CDBP) are a plus
Work EnvironmentBank branches, digital teams, customer service centersOnline platforms, digital project teams, customer support via digital channels
Employer & Industry UsageRetail banks, financial institutions, fintech companiesSame as Associate Digital Banking, often focusing on digital product implementation and support

Both roles are integral to digital banking operations, with Associate Digital Banking typically focusing on supporting digital initiatives and customer service, while Digital Banking Specialists handle more technical and strategic aspects of digital platform management. The roles often overlap but differ mainly in experience level and specific responsibilities.

What are the most commonly searched types of Digital Banking jobs in Ohio?

The most popular types of Digital Banking jobs in Ohio are:

What cities in Ohio are hiring for Associate Digital Banking jobs?

Cities in Ohio with the most Associate Digital Banking job openings:

Associate Digital Banking jobs near you
Infographic showing various Associate Digital Banking job openings in Ohio as of June 2026, with employment types broken down into 1% As Needed, 68% Full Time, 30% Part Time, and 1% Contract. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution.

Operations Fraud Specialist - Operations Shared Services

WesBanco Bank, Inc.

Uniontown, OH • On-site

Full-time

Posted 23 days ago

WesBanco rating

7.4

Company rating: 7.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

108th of 174 rated banks

Job description

SUMMARY:
Responsible for reviewing mobile, remote deposit capture, ATM and branch deposits as well as In Clearing check items for potential fraud, requesting holds and approval or rejections as necessary. The Operations Fraud Specialist is also responsible to review Zelle, External Transfers, and transaction monitoring within our Digital Banking applications for suspected fraud. The Operations Fraud Specialist would also be a key resource in training, testing and implementation of process and procedure changes.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Assists with training and guidance to team members with respect to understanding, processing and managing the workload.
Assists in the development and implementation of operational plans, policies, procedures, and goals that further scalability, automation and efficiency.
Collaborates with peers and leaders and makes recommendations for changes to gain efficiency.
Fosters strong relationships with leaders and peers to ensure collaboration and effective communication within the team.
Assists with the process flow documentation for assigned systems and areas of responsibility and pursues areas of improvement.
Assists in maintaining the repository of procedures, processes, job aids and other critical information for functional areas.
Assists in driving the effective use of technology within functional areas.
Performs work within customer service level expectations and key vendor processing timelines.
Performs daily work as defined accurately.
Makes recommendations to leadership about possible changes to processing that will enhance the process.
Processes affidavits for fraud, including processing of provisional credits to customers' accounts and sending letters to other financial institutions to request funds.
Reviews deposit items through branch, mobile, RDC and ATM channels for potential fraud using Direct Link Risk Review. Approve or decline items accordingly.
Serves as first line fraud review of In Clearing check items using Direct Link Risk Review to mitigate fraud on incoming check files, working with branch personnel and Fraud team when escalation is required.
Reviews and process fraud claims received from other financial institutions.
Monitors Digital Banking application transactions for fraud, including but not limited to Zelle, External Transfers and Transaction Monitoring.
OTHER REQUIREMENTS:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner.
Ability to interact effectively within the team and with the customers they service.
Demonstrated ability to manage priorities and meet critical deadlines as defined.
Strong organizational and prioritization skills.
Ability to multitask and work under pressure.
Team player with a positive outlook.
Demonstrated proficiency in basic computer applications such as Microsoft Office and ability to learn various applications.
Ability to learn various Banking Software programs.
High School Diploma or General Education Degree (GED) required.
Associate's Degree in preferred.
Minimum of two years of banking experience, preferably in operations, required.

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