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Associate Customer Support Analyst Jobs in Oregon

Defense Unicorns

Customer Support Engineer (ComD092)

OR · On-site +1

Customer Support & Issue Resolution: * Serve as a primary technical point of contact for customer ... Solid Linux proficiency - log analysis, process debugging, and system performance troubleshooting

Amat

Customer Support Technician II (T2)

Hillsboro, OR

$20 - $27.50/hr

Use digital analytics to assist in understanding maintenance activities and methods to improve ... Associate's Degree * 1-2 years of work experience in customer/field service support, or a related ...

Xylem

Senior Customer Support Coordinator

Tualatin, OR · On-site

$32 - $43/hr

Support continuous improvement initiatives by analyzing trends, performance metrics, and recurring issues. * Provide thorough, complete, and professional communication to customers and internal teams.

Flatiron Health

Customer Operations Analyst

OR · On-site +1

Support cross-functional projects with our Product, Customer Support, Engineering, BizOps ... Ultimately, the Customer Operations Analyst will support scaling our operational infrastructure and ...

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All JobsAssociate Customer Support Analyst JobsAssociate Customer Support Analyst Jobs in Oregon

Associate Customer Support Analyst information

See Oregon salary details

$12

$27

$42

How much do associate customer support analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for associate customer support analyst in Oregon is $27.28, according to ZipRecruiter salary data. Most workers in this role earn between $20.62 and $30.77 per hour, depending on experience, location, and employer.

What does an associate customer support analyst do?

An Associate Customer Support Analyst is responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive experience with a company's products or services. They typically handle support tickets, troubleshoot problems, and communicate solutions via phone, email, or chat. Additionally, they may gather customer feedback, document cases, and escalate complex issues to higher-level support teams. Their role is essential in maintaining customer satisfaction and supporting the overall success of the support department.

What are the key skills and qualifications needed to thrive as an associate customer support analyst, and why are they important?

To thrive as an Associate Customer Support Analyst, you need strong problem-solving abilities, a customer-focused mindset, and typically a bachelor's degree or equivalent experience. Familiarity with CRM systems like Salesforce, helpdesk platforms such as Zendesk, and basic technical troubleshooting are commonly required. Excellent communication, patience, and the ability to remain calm under pressure help you deliver outstanding support. These skills ensure timely and effective resolution of customer issues, driving satisfaction and loyalty.

What are some typical challenges an associate customer support analyst faces, and how can they be managed effectively?

Associate Customer Support Analysts often encounter challenges such as handling high volumes of customer inquiries, managing complex technical issues, and adapting to evolving product updates. Success in this role involves prioritizing tasks efficiently, maintaining clear and empathetic communication, and collaborating closely with team members to resolve issues promptly. Proactively utilizing internal knowledge bases and ongoing training sessions can also help analysts stay up-to-date and better support customers.

What is the difference between Associate Customer Support Analyst vs Customer Support Specialist?

AspectAssociate Customer Support AnalystCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or ITHigh school diploma; customer service certifications optional
Work EnvironmentOffice or remote; technical support or call center settingsCall centers, retail, or online support environments
Employer & Industry UsageTech companies, service providers, IT firmsRetail, telecom, e-commerce, and service industries
Common Search & ComparisonOften compared for entry-level support roles with technical focusCompared for frontline customer service roles

The Associate Customer Support Analyst typically handles technical support and troubleshooting, often requiring some technical knowledge or certifications. In contrast, a Customer Support Specialist focuses on general customer service, addressing inquiries and resolving issues without necessarily requiring technical skills. Both roles are common in support environments but differ mainly in technical complexity and focus.

Is an associate customer support analyst an entry level job?

Yes, an associate customer support analyst is typically considered an entry-level position that requires basic customer service skills, familiarity with support tools, and sometimes a relevant degree or certification. It often serves as a starting point for careers in technical support or customer service environments.

What are the most commonly searched types of Customer Support Analyst jobs in Oregon?

The most popular types of Customer Support Analyst jobs in Oregon are:

What cities in Oregon are hiring for Associate Customer Support Analyst jobs?

Cities in Oregon with the most Associate Customer Support Analyst job openings:

Infographic showing various Associate Customer Support Analyst job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 5% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,747 per year, or $27.3 per hour.

Customer Support Engineer (ComD092)

OR • On-site, Remote

Defense Unicorns
Software Development • 11 - 50 employees
Learn more about Defense Unicornsexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

EMPLOYER IS A CONTRACTOR FOR THE U.S. GOVERNMENT. THIS POSITION WILL REQUIRE U.S. CITIZENSHIP.

Role Description: 

At Defense Unicorns, we build software for environments where failure isn't an option - and our customers expect support to match. As a Support Engineer, you're not reading from a script or routing tickets into a void. You're the person who actually understands what's broken, why it's broken, and how to fix it. You'll work directly with technical customers to troubleshoot complex issues across Kubernetes, cloud infrastructure, and CI/CD pipelines - and when something needs to go to engineering, you'll hand it off with enough context that they can move fast. If you like hard problems, honest conversations, and work that actually matters, you'll fit right in.

Responsibilities:

As a primary technical contact for customer issues, you will own problems from the first report through resolution. You'll work hands-on with customer environments, partner closely with engineering and our Customer Success Team when escalations warrant it, and continuously improve the systems and documentation that make the whole support function better.

Customer Support & Issue Resolution:

  • Serve as a primary technical point of contact for customer-reported issues via ticketing system, Slack, and email
  • Troubleshoot complex issues across Linux environments, Kubernetes clusters (EKS, AKS, RKE2, K3s, OpenShift), cloud infrastructure (AWS/Azure/GCP), and CI/CD pipelines
  • Diagnose problems spanning hybrid cloud architectures - networking, RBAC, storage, and cluster lifecycle - across both cloud and on-prem environments
  • Own escalated issues end-to-end - from triage and reproduction through resolution and post-mortem documentation, meeting defined SLA commitments
  • Reproduce customer issues in test environments and characterize root causes with enough precision to accelerate engineering investigations
  • Provide on-call support when the mission demands it
  • Communicate clearly with customers on issue status, timelines, and workarounds

Technical Enablement & Knowledge Management:

  • Write and maintain runbooks, escalation playbooks, and knowledge base articles that reduce repeat escalations
  • Identify patterns in customer issues and surface product and documentation gaps to engineering and product teams
  • Participate in on-call rotations and contribute to post-incident reviews

Team Contribution:

  • Review and provide feedback on Tier 1  escalations before they reach engineering
  • Collaborate cross-functionally with Customer Success, Platform Engineering, and Product teams
  • Contribute to process improvements that increase support team efficiency and customer satisfaction

Success Metrics:

  • Time-to-resolution across assigned customer issues
  • Escalation quality - engineering can act on what you hand them
  • Customer satisfaction scores
  • Knowledge base coverage and reduction in repeat escalations
  • On-call performance and incident contribution

The listed responsibilities are not exhaustive and additional responsibilities may be assigned or discovered based on the evolving needs of the organization. The successful candidate is a dynamic individual who is able to adapt and take on new responsibilities as they arise. You will be expected not just to fill gaps as they arise, but proactively identify and take ownership of gaps to drive toward new processes and solutions.

Preferred Experience and Qualifications:
  • 2-5 years of experience in technical support, DevOps, SRE, or a related engineering role
  • Solid Linux proficiency - log analysis, process debugging, and system performance troubleshooting
  • Hands-on experience with Kubernetes - deploying workloads, troubleshooting pods, reading cluster state across managed distributions (EKS, AKS) and on-prem (RKE2, K3s, OpenShift)
  • Strong knowledge of hybrid cloud architectures, including networking, RBAC, and storage for both cloud and on-prem clusters
  • Practical knowledge of at least one major cloud provider (AWS or Azure preferred)
  • Experience with Helm, GitOps workflows, and Infrastructure-as-Code tooling (Terraform or OpenTofu)
  • Familiarity with DevSecOps/DevOps and CI/CD pipelines running on GitLab or GitHub
  • Strong written and verbal communication - you can write a concise incident summary for an executive and a detailed reproduction guide for an engineer
  • Experience working directly with external customers in a technical capacity
  • Experience with day to day systems like: GitHub, Unthread (support ticketing), Linear (issue tracking), Planhat (customer success), and Notion
  • Familiarity with open-source ecosystems
  • DoD IAT Level II certification (such as Security+) (a plus)
  • Active DoD Secret clearance or higher not required but preferred
  • Kubernetes certification (CKA, CKAD, or CKS) (a plus)
  • Scripting ability in Bash, Python, or Go (a plus)
  • Familiarity with regulated, high-compliance, or air-gapped deployment environments (a plus).

Travel Expectations/Requirements: 10%-20%

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