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Associate Customer Success Representative Jobs in Chicago, IL

AlphaSense, Inc.

Customer Success Associate

Chicago, IL · On-site

$70K - $85K/yr

About the Role The Customer Success Associate role at AlphaSense supports the day to day experience of our clients. CSAs help active users get value from the platform through support, training, and ...

Wolters Kluwer

Customer Success Associate

Chicago, IL

$34K - $57K/yr

The Customer Success Associate ("CSA") - Account Manager is a member of the Account Services ... Exceptional interpersonal skills to communicate with partner representatives, government agencies ...

Wolters Kluwer

Customer Success Associate

Chicago, IL

$34K - $57K/yr

The Customer Success Associate ("CSA") - Account Manager is a member of the Account Services ... Exceptional interpersonal skills to communicate with partner representatives, government agencies ...

Wolters Kluwer

Customer Success Associate

Chicago, IL · On-site

$34K - $57K/yr

The Customer Success Associate ("CSA") - Account Manager is a member of the Account Services ... Exceptional interpersonal skills to communicate with partner representatives, government agencies ...

Wolters Kluwer

Customer Success Associate

Chicago, IL · On-site

$34K - $57K/yr

The Customer Success Associate ("CSA") - Account Manager is a member of the Account Services ... Exceptional interpersonal skills to communicate with partner representatives, government agencies ...

Wolters Kluwer

Customer Success Associate

Chicago, IL · On-site

$53K - $60K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the country. CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate ...

Wolters Kluwer N.V.

Customer Success Associate

Chicago, IL · On-site

$37K - $63K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the country. CT Corporation is the global leader of legal entity management, corporate compliance and due ...

Wolters Kluwer N.V.

Customer Success Associate

Chicago, IL · On-site

$37K - $63K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the country. CT Corporation is the global leader of legal entity management, corporate compliance and due ...

Wolters Kluwer

Customer Success Associate

Chicago, IL

$37K - $63K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the country. CT Corporation is the global leader of legal entity management, corporate compliance and due ...

Wolters Kluwer

Customer Success Associate

Chicago, IL · On-site

$37K - $63K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the country. CT Corporation is the global leader of legal entity management, corporate compliance and due ...

Wolters Kluwer

Customer Success Associate

Chicago, IL

$37K - $63K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the country. CT Corporation is the global leader of legal entity management, corporate compliance and due ...

Solina

Customer Service Representative

Bolingbrook, IL · On-site

$15.75 - $21.50/hr

Customer Success Representative At Solina, our community of close to 5,000 people share a passion for food and live our entrepreneurial culture. We design customized savory solutions for our clients ...

Marmon

Customer Success Temp

Chicago, IL · On-site

Frequently escalates more complex customer complaints or issues to more senior customer service representatives. Typically has 0-2 years of experience and works under close supervision. Incumbents ...

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Showing results 21-40

All JobsAssociate Customer Success Representative JobsAssociate Customer Success Representative Jobs in Chicago, IL

Associate Customer Success Representative information

See Chicago, IL salary details

$19.1K

$54.6K

$95.8K

How much do associate customer success representative jobs pay per year?

As of Aug 20, 2026, the average yearly pay for associate customer success representative in Chicago, IL is $54,588.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,100.00 and $67,500.00 per year, depending on experience, location, and employer.

What is an associate customer success representative?

An Associate Customer Success Representative is an entry-level professional who assists customers in using a company's products or services effectively. Their main responsibilities include onboarding new clients, addressing customer inquiries, providing product guidance, and ensuring overall customer satisfaction. They act as a bridge between the customer and the company, helping to resolve issues, gather feedback, and contribute to customer retention. Typically, they work closely with sales, support, and product teams to deliver a positive customer experience.

What are the key skills and qualifications needed to thrive as an associate customer success representative?

To thrive as an Associate Customer Success Representative, you need strong communication, problem-solving, and relationship-building skills, often supported by a bachelor's degree or relevant customer service experience. Familiarity with CRM tools like Salesforce or Zendesk and basic proficiency in data analysis or ticketing systems are typically required. Outstanding active listening, empathy, and adaptability help individuals excel in addressing diverse client needs and fostering positive interactions. These skills are crucial for ensuring customer satisfaction, driving retention, and supporting business growth in a competitive environment.

What are some common challenges faced by associate customer success representatives, and how can they be overcome?

Associate Customer Success Representatives often encounter challenges such as managing a high volume of customer inquiries, addressing diverse client needs, and ensuring timely follow-up on support requests. To overcome these challenges, it's important to develop strong organizational skills, leverage customer relationship management (CRM) tools, and actively communicate with both customers and internal teams. Collaborating closely with account managers and support specialists can also help resolve complex issues more efficiently and provide a seamless customer experience.

What are the most commonly searched types of Customer Success Representative jobs in Chicago, IL?

The most popular types of Customer Success Representative jobs in Chicago, IL are:

What are popular job titles related to Associate Customer Success Representative jobs in Chicago, IL?

For Associate Customer Success Representative jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Associate Customer Success Representative jobs in Chicago, IL look for?

The top searched job categories for Associate Customer Success Representative jobs in Chicago, IL are:

Associate Customer Success Representative jobs near you
Infographic showing various Associate Customer Success Representative job openings in Chicago, IL as of August 2026, with employment types broken down into 58% Full Time, and 42% Temporary. Highlights an 100% In-person job distribution, with an average salary of $54,588 per year, or $26.2 per hour.

Customer Success Associate

AlphaSense, Inc.

Chicago, IL • On-site

$70K - $85K/yr

Other

Posted 22 days ago

Job description

About AlphaSense:
The world's most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients' own research content.
The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!
About the Role
The Customer Success Associate role at AlphaSense supports the day to day experience of our clients. CSAs help active users get value from the platform through support, training, and consistent engagement. You will guide new users through onboarding, help current users build productive habits, and surface early signs of low usage so the team can take action.
CSAs work closely with Account Managers, who own the commercial relationship with each account. Your focus is usage, engagement, and adoption, flexing to whatever the business needs. Because you speak with many types of users, you will also partner with Account Executives, our support team, and product teams to share insights that improve the client journey.
What You'll Do
  • Onboarding and Adoption: Schedule and run 1:1 onboarding sessions for new users helping them integrate AlphaSense into their workflow.Warm Outreach and Email Engagement: Reach out to low activity or dormant users through email and warm calling. Convert that outreach into live sessions that help drive adoption, uncover blockers, or surface license swap needs that support the commercial team.
  • Client Engagement: Support client sessions across a variety of industries and user types. Join Account Managers on trainings, assist with onsite or virtual sessions, and help users apply AlphaSense to their workflows, building trust through strong communication and a helpful approach - owning follow ups and next steps from those engagements.
  • Customer Health: Work with Customer Success Managers and Account Managers to keep accounts healthy. Deliver tailored training, share workflow tips, and provide ongoing product guidance that helps reduce risk and improve retention.
  • Growth Initiatives: Assist sales teams by running product overview sessions for trials, joining demos when needed, and helping highlight the platform's value to prospective users.
  • Market Insight Support: Spot themes, trends, and relevant content during client interactions. Package and share these insights with Customer Success Managers, Account Managers, Account Executives, and product partners to strengthen their client knowledge and messaging.
  • Product Feedback: Capture user feedback, track recurring pain points, and flag opportunities for improvement. Partner with internal teams to share clear, actionable insights.
Who You Are
  • A client-facing professional with 1+ years of experience in high volume outreach or user support.
  • Comfortable speaking with a wide range of user types and guiding them through platform training; able to distill and explain complex issues in simple terms.
  • Strong at building rapport and keeping conversations clear and simple.
  • Energetic, curious and eager to learn new workflows and industry use cases on the job. Due to our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job!
  • Motivated, organized, and able to manage multiple tasks in a fast paced environment.
  • A strong communicator who works well in a team oriented setting.
  • Located in Eastern or Central Timezones (preferred)
For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below.
You may also be offered a performance-based bonus, equity, and a generous benefits program.
Base Compensation Range
$70,000-$85,000 USD
AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense's commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.
In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
Recruiting Scams and Fraud
We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:
  • AlphaSense never asks candidates to pay for job applications, equipment, or training.
  • All official communications will come from an @alpha-sense.com email address.
  • If you're unsure about a job posting or recruiter, verify it on our Careers page.

If you believe you've been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.

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