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Associate Customer Success Representative Jobs in Virginia

Everfox

Sr. Customer Success Manager

Herndon, VA · On-site

Act as the 'customer advocate,' representing customer needs and interests within Everfox. * Onboarding * Create and deliver a tailored Customer Success Plan (CSP) and Service Design Pack (SDP ...

Everfox

Sr. Customer Success Manager

Herndon, VA

Act as the 'customer advocate,' representing customer needs and interests within Everfox. Onboarding: * Create and deliver a tailored Customer Success Plan (CSP) and Service Design Pack (SDP ...

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Associate Customer Success Representative information

What is an associate customer success representative?

An Associate Customer Success Representative is an entry-level professional who assists customers in using a company's products or services effectively. Their main responsibilities include onboarding new clients, addressing customer inquiries, providing product guidance, and ensuring overall customer satisfaction. They act as a bridge between the customer and the company, helping to resolve issues, gather feedback, and contribute to customer retention. Typically, they work closely with sales, support, and product teams to deliver a positive customer experience.

What are the key skills and qualifications needed to thrive as an associate customer success representative?

To thrive as an Associate Customer Success Representative, you need strong communication, problem-solving, and relationship-building skills, often supported by a bachelor's degree or relevant customer service experience. Familiarity with CRM tools like Salesforce or Zendesk and basic proficiency in data analysis or ticketing systems are typically required. Outstanding active listening, empathy, and adaptability help individuals excel in addressing diverse client needs and fostering positive interactions. These skills are crucial for ensuring customer satisfaction, driving retention, and supporting business growth in a competitive environment.

What are some common challenges faced by associate customer success representatives, and how can they be overcome?

Associate Customer Success Representatives often encounter challenges such as managing a high volume of customer inquiries, addressing diverse client needs, and ensuring timely follow-up on support requests. To overcome these challenges, it's important to develop strong organizational skills, leverage customer relationship management (CRM) tools, and actively communicate with both customers and internal teams. Collaborating closely with account managers and support specialists can also help resolve complex issues more efficiently and provide a seamless customer experience.
What are the most commonly searched types of Customer Success Representative jobs in Virginia? The most popular types of Customer Success Representative jobs in Virginia are:
What are popular job titles related to Associate Customer Success Representative jobs in Virginia? For Associate Customer Success Representative jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Associate Customer Success Representative jobs in Virginia look for? The top searched job categories for Associate Customer Success Representative jobs in Virginia are:
What cities in Virginia are hiring for Associate Customer Success Representative jobs? Cities in Virginia with the most Associate Customer Success Representative job openings:
Associate Customer Success Representative jobs near you
Infographic showing various Associate Customer Success Representative job openings in Virginia as of August 2026, with employment types broken down into 59% Full Time, and 41% Temporary. Highlights an 100% In-person job distribution.

Customer Success Manager

Cobb Technologies

Glen Allen, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Build Relationships. Solve Problems. Deliver an Exceptional Customer Experience.
At Cobb Technologies, success starts with our people. As Virginia's leading independent office technology dealer and a proud recipient of the Best Places to Work in Virginia award, we have built a collaborative, people-first culture where team members are valued, supported, and encouraged to grow.
We believe that happy employees create happy customers. That belief shapes how we work, how we serve, and how we celebrate success together.
Cobb Technologies is seeking a motivated and detail-oriented Customer Success Manager to serve as the primary point of contact for an assigned group of business customers. This position plays a vital role in managing the post-sale customer relationship, coordinating customer needs, maintaining accurate billing and contract information, and ensuring requests are resolved promptly and professionally.
This is an account management position and does not include responsibility for managing employees. Most customer communication is conducted by telephone and email.
What You'll Do
Customer Account Management
  • Serve as the primary post-sale contact for an assigned portfolio of business customers.
  • Build and maintain strong, professional relationships with customers.
  • Develop an understanding of each customer's equipment, service, supply, billing, and contract needs.
  • Respond to customer questions and requests promptly, accurately, and professionally.
  • Coordinate with internal departments to ensure customer commitments are completed successfully.
  • Provide customers and internal team members with timely updates regarding open requests.
  • Manage customer concerns and escalations through clear communication, follow-through, and relationship building.
  • Identify opportunities to improve customer satisfaction, retention, and account growth.

Billing and Contract Administration
  • Complete timely and accurate equipment and service billing.
  • Enter, review, reconcile, and maintain customer and contract billing information.
  • Set up and administer customer maintenance agreements.
  • Audit meter readings and service-level billing requirements.
  • Coordinate remote meter processing.
  • Review billing and contract-renewal reports for accuracy.
  • Compare contract terms, billing information, renewals, and proposed price adjustments.
  • Research and resolve complex billing questions for internal and external customers.
  • Maintain current contract-renewal information and follow established renewal procedures.

Service and Supply Coordination
  • Proactively identify customer needs for equipment supplies and service.
  • Enter and coordinate service calls and supply orders.
  • Consider inventory availability, delivery requirements, and customer expectations when processing requests.
  • Partner with Service, Delivery, Sales, Administration, and other internal teams to resolve customer needs.
  • Support reporting requests and provide accurate customer account information when needed.
What You'll Bring
  • At least two years of business-to-business customer service or account-management experience.
  • Office technology, equipment leasing, service-contract, or related industry experience is preferred.
  • An associate degree or higher is preferred; relevant professional experience may substitute for education.
  • Strong Microsoft Office skills, particularly Microsoft Excel.
  • Experience performing billing reconciliation, researching account discrepancies, or administering customer contracts.
  • Excellent written and verbal communication skills.
  • Strong organizational and time-management abilities.
  • Exceptional attention to detail and commitment to accuracy.
  • Ability to prioritize competing responsibilities and meet deadlines.
  • Ability to communicate effectively with customers and coworkers with a wide range of personalities and communication styles.
Core Why Cobb Technologies?
At Cobb Technologies, you will join a company that values strong relationships-with our customers, our communities, and one another.
Our benefits and workplace advantages include:
  • Competitive compensation
  • Medical, dental, and vision insurance
  • HSA, HRA, and FSA options
  • 401(k) plan with company match
  • Company-paid short-term disability insurance
  • Company-paid long-term disability insurance
  • Company-paid life insurance
  • Generous paid time off
  • Employee Assistance Program
  • Professional development and advancement opportunities
  • A collaborative, family-friendly, and pet-friendly workplace
  • Community involvement and volunteer opportunities through Cobb and Imprint, our nonprofit charitable organization
Ready to Make an Impact?
This position is well suited for someone who enjoys building customer relationships, solving detailed account issues, coordinating across multiple departments, and taking ownership of the customer experience.
Complete our quick application today. Qualified candidates can expect to hear from our team within 24-48 business hours.
Join Cobb Technologies and help us create an exceptional customer experience-one relationship, one solution, and one commitment at a time.

Apply