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Associate Customer Success Representative Jobs in Virginia

Pearson

Associate, Customer Service

Richmond, VA · On-site

$14.25 - $19.75/hr

SUMMARY The Customer Service Representative - Continuing Education is responsible for generating ... Customer Success Job Family: GO_TO_MARKET Organization: Assessment & Qualifications Schedule ...

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Associate Customer Success Representative information

What is an associate customer success representative?

An Associate Customer Success Representative is an entry-level professional who assists customers in using a company's products or services effectively. Their main responsibilities include onboarding new clients, addressing customer inquiries, providing product guidance, and ensuring overall customer satisfaction. They act as a bridge between the customer and the company, helping to resolve issues, gather feedback, and contribute to customer retention. Typically, they work closely with sales, support, and product teams to deliver a positive customer experience.

What are the key skills and qualifications needed to thrive as an associate customer success representative?

To thrive as an Associate Customer Success Representative, you need strong communication, problem-solving, and relationship-building skills, often supported by a bachelor's degree or relevant customer service experience. Familiarity with CRM tools like Salesforce or Zendesk and basic proficiency in data analysis or ticketing systems are typically required. Outstanding active listening, empathy, and adaptability help individuals excel in addressing diverse client needs and fostering positive interactions. These skills are crucial for ensuring customer satisfaction, driving retention, and supporting business growth in a competitive environment.

What are some common challenges faced by associate customer success representatives, and how can they be overcome?

Associate Customer Success Representatives often encounter challenges such as managing a high volume of customer inquiries, addressing diverse client needs, and ensuring timely follow-up on support requests. To overcome these challenges, it's important to develop strong organizational skills, leverage customer relationship management (CRM) tools, and actively communicate with both customers and internal teams. Collaborating closely with account managers and support specialists can also help resolve complex issues more efficiently and provide a seamless customer experience.

What are the most commonly searched types of Customer Success Representative jobs in Virginia?

The most popular types of Customer Success Representative jobs in Virginia are:

What are popular job titles related to Associate Customer Success Representative jobs in Virginia?

For Associate Customer Success Representative jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Associate Customer Success Representative jobs in Virginia look for?

The top searched job categories for Associate Customer Success Representative jobs in Virginia are:

What cities in Virginia are hiring for Associate Customer Success Representative jobs?

Cities in Virginia with the most Associate Customer Success Representative job openings:

Associate Customer Success Representative jobs near you
Infographic showing various Associate Customer Success Representative job openings in Virginia as of August 2026, with employment types broken down into 57% Full Time, and 43% Temporary. Highlights an 100% In-person job distribution.

Senior Manager, Customer Success - Public Sector

AvePoint

Arlington, VA • On-site

$150K - $180K/yr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

About the Opportunity
As Senior Manager, Customer Success - Public Sector, you'll lead a high-performing team focused on helping AvePoint's government, education, and regulated customers realize measurable value from our solutions.
You'll oversee a portfolio spanning federal, state, local, and education accounts, ensuring strong adoption, customer health, and retention. Your leadership will shape the Public Sector customer journey-from onboarding through renewal-ensuring AvePoint remains a trusted partner in every phase of the relationship.
What You'll Do
  • Lead and scale the Public Sector Customer Success organization, developing an engagement model that drives adoption, expansion, and retention across a complex and regulated customer base.
  • Partner cross-functionally with Sales, Product, Engineering, and Marketing to ensure seamless handoffs, proactive communication, and alignment on customer value delivery.
  • Develop and execute data-driven customer health and success plans to track adoption, usage, satisfaction, and ROI across all Public Sector customers.
  • Serve as an executive sponsor and point of escalation for key accounts, navigating complex renewal negotiations, procurement processes, and stakeholder relationships.
  • Own and analyze customer success metrics including Gross and Net Revenue Retention (GRR/NRR), NPS, product adoption, and renewal rates.
  • Recruit, coach, and develop a diverse and high-performing team of Customer Success Managers and Partner Success professionals.
  • Identify and mitigate churn risk by using leading indicators, customer feedback, and predictive analytics to build proactive engagement models.
  • Collaborate with leadership to refine and continuously improve the overall Public Sector customer engagement model and operational playbooks.
Who You Are
  • 7+ years of experience in Customer Success, Account Management, or similar functions within a SaaS or technology company.
  • 3+ years of Public Sector people leadership experience, including managing and scaling a Customer Success team.
  • Experience supporting Public Sector customers, including knowledge of federal, state, and local government procurement cycles, compliance frameworks (FedRAMP, ITAR, CJIS, etc.), and contracting processes.
  • AI-enhanced customer experience: acting as a pioneer in the "new age" of CS. Identifying and implementing AI-driven tools and workflows to provide a personalized, high-touch feel at a massive scale.
  • Proven track record of driving product adoption and customer retention in a recurring revenue business model.
  • Strong executive presence with the ability to communicate complex concepts simply and persuasively to senior stakeholders, both internally and externally.
  • Adept at data-driven decision-making, using metrics and analytics to inform strategy and improve performance.
  • Highly collaborative leader who thrives in cross-functional environments and aligns naturally with Sales, Product, and Support teams.
  • Hands-on approach to leadership-willing to get into the details when needed while maintaining a strategic perspective.
Why AvePoint
  • Opportunity to lead a strategic growth segment at a public SaaS company with a mission-critical customer base.
  • A people-first culture that values innovation, collaboration, and professional development.
  • Access to learning, mentorship, and career-growth opportunities across a global organization.
  • Competitive compensation, bonus eligibility, equity participation, and comprehensive benefits-including tuition reimbursement and generous PTO.

The Salary Range for this role is $150,000 - $180,000. At AvePoint, we strive to offer competitive, fair, and equitable total rewards. The listed salary range represents a good faith estimate, with final offers based on location, experience, skills, and qualifications. The listed range reflects base salary only; our total rewards include base salary, comprehensive benefits (medical, dental, vision, 401(k) with match, unlimited PTO), and depending on the role, bonuses, commissions, or equity (RSUs). We welcome compensation discussions-apply even if your expectations fall outside the range.
Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.

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