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Associate Customer Success Representative Jobs in Connecticut

Finario

Customer Success Associate

Stamford, CT · On-site

  • Medical

  • Retirement

Customer Success Associate Finario is a fast growing Software-as-a-Service technology company providing a suite of intelligent capital planning & portfolio strategy solutions to leading industrial ...

Finario

Customer Success Associate

Stamford, CT · On-site

  • Medical

  • Retirement

Customer Success Associates help implement and support users of the Finario application by responding to functional and technical queries, consulting on capital investment best practices and how to ...

Finario

Customer Success Associate

Stamford, CT · On-site

  • Medical

  • Retirement

Customer Success Associates help implement and support users of the Finario application by responding to functional and technical queries, consulting on capital investment best practices and how to ...

McQuade Organization

... Customer Success Associates. In this role, you'll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services. What We're ...

McQuade Organization

... Customer Success Associates. In this role, you'll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services. What We're ...

McQuade Organization

... Customer Success Associates. In this role, you'll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services. What We're ...

McQuade Organization

... Customer Success Associates. In this role, you'll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services. What We're ...

McQuade Organization

... Customer Success Associates. In this role, you'll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services. What We're ...

McQuade Organization

... Customer Success Associates. In this role, you'll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services. What We're ...

Ralliant

Customer Success Manager

Plainville, CT · On-site

... Representatives focused on key account engagement. This role is accountable for improving daily service execution while building a more proactive customer engagement model that strengthens key ...

Ralliant

Customer Success Manager

Plainville, CT · On-site

... Representatives focused on key account engagement. This role is accountable for improving daily service execution while building a more proactive customer engagement model that strengthens key ...

GEMS INC

Customer Success Manager

Plainville, CT · On-site

... Representatives focused on key account engagement. This role is accountable for improving daily service execution while building a more proactive customer engagement model that strengthens key ...

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All JobsAssociate Customer Success Representative JobsAssociate Customer Success Representative Jobs in Connecticut

Associate Customer Success Representative information

What is an associate customer success representative?

An Associate Customer Success Representative is an entry-level professional who assists customers in using a company's products or services effectively. Their main responsibilities include onboarding new clients, addressing customer inquiries, providing product guidance, and ensuring overall customer satisfaction. They act as a bridge between the customer and the company, helping to resolve issues, gather feedback, and contribute to customer retention. Typically, they work closely with sales, support, and product teams to deliver a positive customer experience.

What are the key skills and qualifications needed to thrive as an associate customer success representative?

To thrive as an Associate Customer Success Representative, you need strong communication, problem-solving, and relationship-building skills, often supported by a bachelor's degree or relevant customer service experience. Familiarity with CRM tools like Salesforce or Zendesk and basic proficiency in data analysis or ticketing systems are typically required. Outstanding active listening, empathy, and adaptability help individuals excel in addressing diverse client needs and fostering positive interactions. These skills are crucial for ensuring customer satisfaction, driving retention, and supporting business growth in a competitive environment.

What are some common challenges faced by associate customer success representatives, and how can they be overcome?

Associate Customer Success Representatives often encounter challenges such as managing a high volume of customer inquiries, addressing diverse client needs, and ensuring timely follow-up on support requests. To overcome these challenges, it's important to develop strong organizational skills, leverage customer relationship management (CRM) tools, and actively communicate with both customers and internal teams. Collaborating closely with account managers and support specialists can also help resolve complex issues more efficiently and provide a seamless customer experience.

What are the most commonly searched types of Customer Success Representative jobs in Connecticut?

The most popular types of Customer Success Representative jobs in Connecticut are:

What are popular job titles related to Associate Customer Success Representative jobs in Connecticut?

For Associate Customer Success Representative jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Associate Customer Success Representative jobs in Connecticut look for?

The top searched job categories for Associate Customer Success Representative jobs in Connecticut are:

What cities in Connecticut are hiring for Associate Customer Success Representative jobs?

Cities in Connecticut with the most Associate Customer Success Representative job openings:

Associate Customer Success Representative jobs near you

Customer Success Associate

Finario

Stamford, CT • On-site

Other

Medical, Retirement

Posted 9 days ago

Job description

Customer Success Associate

Finario is a fast growing Software-as-a-Service technology company providing a suite of intelligent capital planning & portfolio strategy solutions to leading industrial enterprises worldwide.

The Finario Customer Success team drives awareness, implementation and adoption of the Finario solution while working alongside our product, sales and engineering teams. Customer Success Associates help implement and support users of the Finario application by responding to functional and technical queries, consulting on capital investment best practices and how to best leverage the Finario platform to improve the management of Capex and drive improved business results.

We are looking for a highly motivated and results-driven Customer Success Associate. In this role, you will play a crucial role in Finario’s customer success and implementation functions, while fostering customer relationships.

Responsibilities:

  • Provide high-quality support - in a friendly and timely manner to help end-users with application questions and resolve problems.
  • Implementation - collaborate with Finario customers to define and implement new customer configuration requirements during onboarding. Manage implementations through steady state application use.
  • Training - improve existing training materials and tools to help customers, internal team members, and partner resources learn the Finario platform from both an implementation and end user standpoint.
  • Serve as a solution expert - educate users on our software platform.
  • Optimize customer application usage - drive user adoption and effective use of the Finario platform in order to optimize Capex management and drive better business results for customers.
  • Client Relationship Management - serve as the main point of contact to foster deeper value driven relationships with our customers.

Required Qualifications:

  • 2 - 5 years of work experience
  • Excellent communication skills, both verbal and written
  • Self-starter who is able to own the ongoing success of both large and small customers
  • Detail-oriented with strong track record of follow-through
  • Natural sense of curiosity and a desire to help people
  • Technical Skills connecting a building reports in a variety of BI tools (PowerBI, Tableau, Snowflake)
  • API connectivity and querying (Open, RESTful)

Desired Skills & Experience:

  • Proven track record of establishing yourself as a trusted advisor to customers
  • Previous SaaS and/or Consulting experience
  • Previous experience in a Implementation and/or Customer Success capacity
  • Previous experience developing training materials and delivering training
  • Exposure to deadline driven environments utilizing different project management tools
  • Enthusiasm for using and explaining the benefits of cloud technologies
  • Understanding of financial (budgeting, planning) and investment concepts such as ROI and NPV in a Capital Intensive industry
  • Sense of humor

Compensation:

  • Salary, Healthcare, 401(k)

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