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Associate Customer Success Manager Jobs in Washington, DC

Jobtailor

Customer Success Manager

Washington, DC · On-site

$70 - $110/hr

Previous experience in a Customer Success or Account Management role. Core Competencies Demonstrates expertise in customer success management, focusing on relationship building, onboarding, and ...

Citian

Customer Success Manager

Washington, DC · Remote

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

Citian

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure ...

Platform9

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Platform9 is the leader in simplifying enterprise Private Clouds. Founded by a team of VMware cloud pioneers, we are dedicated to transforming IT operations. Our flagship ...

Oryx Software Inc

Customer Success Manager

Mclean, VA · On-site

Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

Customer Success Manager IOTAP is the creator of Work 365. Work 365 is a SaaS application for companies generating revenue through a subscription model. Work 365 users are services companies and ...

Citian

Customer Success Manager

Washington, DC · On-site

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

Oryx Software Inc

Customer Success Manager

Mclean, VA · On-site

Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate ...

Wolters Kluwer

Customer Success Manager

Washington, DC · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Washington, DC · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Washington, DC · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

Customer Success Manager The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful ...

Citian

Customer Success Manager

Washington, DC

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

Appian Corporation

Customer Success Manager

Mclean, VA · On-site

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

Appian Corporation

Customer Success Manager

Mclean, VA · On-site

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

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All JobsAssociate Customer Success JobsAssociate Customer Success Manager JobsAssociate Customer Success Manager Jobs in Washington, DC

Associate Customer Success Manager information

See Washington, DC salary details

$20.9K

$60K

$105.3K

How much do associate customer success manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for associate customer success manager in Washington, DC is $59,995.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $74,200.00 per year, depending on experience, location, and employer.

What does an associate customer success manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

What are the key skills and qualifications needed to thrive as an associate customer success manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What are the most common challenges faced by associate customer success managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What are the most commonly searched types of Customer Success Manager jobs in Washington, DC?

The most popular types of Customer Success Manager jobs in Washington, DC are:

What are popular job titles related to Associate Customer Success Manager jobs in Washington, DC?

For Associate Customer Success Manager jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Associate Customer Success Manager jobs in Washington, DC look for?

The top searched job categories for Associate Customer Success Manager jobs in Washington, DC are:

Associate Customer Success Manager jobs near you
Infographic showing various Associate Customer Success Manager job openings in Washington, DC as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $60,017 per year, or $28.9 per hour.

Customer Success Manager

Washington, DC • On-site

Jobtailor
See more jobs at Jobtailorexternal

$70 - $110/hr

Other

Posted 10 days ago

Job description


  • Serve as the main point of contact for assigned customer accounts.

  • Lead customer success activities such as onboarding and training.

  • Identify opportunities for clients to get more value from our products.

  • Build and maintain regular communication with key accounts.

  • Conduct regular check-ins and business reviews with clients.

  • Proactively identify upsell and cross-sell opportunities.


Requirements

  • Fluent in written and spoken English.

  • Strong relationship-building skills.

  • Excellent communication skills.

  • Good analytical skills.

  • Solid understanding of customer retention strategies.

  • Detail-oriented with the ability to manage multiple customer accounts.

  • Previous experience in a Customer Success or Account Management role.


Core Competencies

Demonstrates expertise in customer success management, focusing on relationship building, onboarding, and retention strategies. Proficient in identifying upsell and cross-sell opportunities while maintaining effective communication with key accounts.


Highest-signal resume keywords

  • Customer Success Management

  • Account Management

  • Relationship Building

  • Customer Retention Strategies

  • Analytical Skills


ATS Optimization Keywords
Soft Skills

  • Excellent Communication Skills

  • Detail-Oriented

  • Strong Relationship-Building Skills


Industry Keywords

  • Customer Accounts

  • Onboarding

  • Training

  • Business Reviews

  • Upsell Opportunities

  • Cross-Sell Opportunities

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