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Associate Customer Success Manager Jobs in Fall River, MA

Pearson

Advanced Associate, Customer Service

Providence, RI · On-site

$14.75 - $20.25/hr

Advanced Associate, Customer Service Location: Flexible/Hybrid Department: Client Services Reports ... support, customer success, or operations. * Strong organizational and time management skills.

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Smithers Group

Client Success Specialist

Wareham, MA · On-site

$31 - $41/hr

Success in this role is measured by client retention, revenue growth, customer satisfaction, and long-term strategic partnerships. Key Responsibilities: Client Relationship Management * Serve as the ...

Smithers

Client Success Specialist

Wareham, MA · On-site

$31 - $41/hr

Success in this role is measured by client retention, revenue growth, customer satisfaction, and long-term strategic partnerships. Key Responsibilities: Client Relationship Management * Serve as the ...

Wolters Kluwer

Sales Business Retention Rep

Providence, RI · On-site

$51K - $58K/yr

The Customer Success Manager (CSM) plays a critical role in helping customers realize value from their investment in Lippincott Solutions. This role partners closely with customers and internal teams ...

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All JobsAssociate Customer Success JobsAssociate Customer Success Manager JobsAssociate Customer Success Manager Jobs in Fall River, MA

Associate Customer Success Manager information

See Fall River, MA salary details

$18.6K

$53.2K

$93.4K

How much do associate customer success manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for associate customer success manager in Fall River, MA is $53,195.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $65,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an associate customer success manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What does an associate customer success manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

What are the most common challenges faced by associate customer success managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.

What job categories do people searching Associate Customer Success Manager jobs in Fall River, MA look for?

The top searched job categories for Associate Customer Success Manager jobs in Fall River, MA are:

What cities near Fall River, MA are hiring for Associate Customer Success Manager jobs?

Cities near Fall River, MA with the most Associate Customer Success Manager job openings:

Associate Customer Success Manager jobs near you
Infographic showing various Associate Customer Success Manager job openings in Fall River, MA as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $53,195 per year, or $25.6 per hour.

Client Success Manager

Globe Life: Moore Organizations

Pawtucket, RI • On-site

Full-time

Posted 4 days ago

Job description

◾Educate union and credit union members on the value of life insurance and basic financial literacy

◾Conduct virtual client meetings using warm, pre-qualified leads (no cold calling)

◾Provide tailored coverage recommendations that meet each family's needs

◾Build and manage your own client portfolio with guidance from experienced mentors

◾Track performance and progress using our internal systems and support tools

◾Represent the values of Service Over Sales, putting clients’ well-being first

◾Participate in incentive programs, team competitions, and leadership summits

◾At least 18 years old and legally authorized to work in the U.S.

◾Able to pass a background check

◾Tech-savvy and comfortable using Zoom and digital tools

◾Motivated to learn, grow, and help others

◾Strong communicator with an interest in finance, education, or social impact

◾Experience in leadership, customer service, or peer mentoring is a plus

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