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Associate Customer Success Manager Jobs in Dedham, MA

Informa Group Plc.

Customer Success Manager

Newton, MA · On-site

$64K - $71K/yr

Specifically, Customer Success Managers are responsible for providing strategic direction and tactical support for clients who purchase our integrated media and data services; with a focus on ...

NGE Sports

Customer Success Manager

Boston, MA · On-site

$90 - $140/hr

The Customer Success Manager will be a key member of MagicOrange's Customer Success team, reporting directly to the VP, Customer Success. The role is responsible for leading multiple client ...

Nasuni

Customer Success Manager

Boston, MA · On-site

Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni: Nasuni delivers a unified data platform for enterprises facing an explosion of unstructured data ...

Informa Group Plc.

Customer Success Manager

Newton, MA · On-site

$64K - $71K/yr

Specifically, Customer Success Managers are responsible for providing strategic direction and tactical support for clients who purchase our integrated media and data services; with a focus on ...

Layer Health

Customer Success Manager

Boston, MA · On-site

$140K - $160K/yr

Customer Success Manager Boston or NYC Layer Health was founded in 2023 by leading machine learning researchers from MIT and Harvard Medical School. We are building an AI layer that can accurately ...

Informa

Customer Success Manager

Newton, MA · On-site

$64K - $71K/yr

Specifically, Customer Success Managers are responsible for providing strategic direction and tactical support for clients who purchase our integrated media and data services; with a focus on ...

Overture Partners

Customer Success Manager

Boston, MA · On-site +1

$120K - $140K/yr

Customer Success Manager - Digital Health / Healthcare Technology We are partnering with a growing healthcare technology company that delivers digital solutions designed to improve patient engagement ...

Appian

Customer Success Manager

Boston, MA · On-site

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

Socket.dev

Customer Success Manager

Boston, MA · On-site

$125 - $250/hr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

Monotype

Customer Success Manager

Woburn, MA · On-site

Customer Success Manager Named "One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The ...

MagicOrange

Customer Success Manager

Dedham, MA · On-site

The Customer Success Manager will be a key member of MagicOrange's Customer Success team, reporting directly to the VP, Customer Success. The role is responsible for leading multiple client ...

Appian

Customer Success Manager

Boston, MA · On-site

$125 - $250/hr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

Appian Corporation

Customer Success Manager

Boston, MA · On-site

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

LNS Research

Customer Success Manager

Cambridge, MA · Remote

We are seeking an Customer Success Manager to join our Sales department.   We offer a 100% remote work environment, an outstanding benefits package, and a team of personable and professional ...

Cyvl

Customer Success Manager

Boston, MA · On-site

Customer Success Manager You're a seasoned Customer Success Manager who knows how to build customer relationships into lasting partnerships and passionate advocates. At Cyvl, you'll own the full ...

CYVL

Customer Success Manager

Somerville, MA · On-site

Customer Success Manager You're a seasoned Customer Success Manager who knows how to build customer relationships into lasting partnerships and passionate advocates. At Cyvl, you'll own the full ...

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Showing results 21-40

All JobsAssociate Customer Success JobsAssociate Customer Success Manager JobsAssociate Customer Success Manager Jobs in Dedham, MA

Associate Customer Success Manager information

See Dedham, MA salary details

$19K

$54.4K

$95.5K

How much do associate customer success manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for associate customer success manager in Dedham, MA is $54,433.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $67,300.00 per year, depending on experience, location, and employer.

What does an associate customer success manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

What are the key skills and qualifications needed to thrive as an associate customer success manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What are the most common challenges faced by associate customer success managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What are the most commonly searched types of Customer Success Manager jobs in Dedham, MA?

The most popular types of Customer Success Manager jobs in Dedham, MA are:

What job categories do people searching Associate Customer Success Manager jobs in Dedham, MA look for?

The top searched job categories for Associate Customer Success Manager jobs in Dedham, MA are:

What cities near Dedham, MA are hiring for Associate Customer Success Manager jobs?

Cities near Dedham, MA with the most Associate Customer Success Manager job openings:

Associate Customer Success Manager jobs near you
Infographic showing various Associate Customer Success Manager job openings in Dedham, MA as of August 2026, with employment types broken down into 75% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $54,433 per year, or $26.2 per hour.

Customer Success Manager

Informa Group Plc.

Newton, MA • On-site

$64K - $71K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

Company Description
Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space?
At Informa TechTarget, you'll collaborate and grow alongside some of the industry's most respected experts. You'll work with leading brands and be exposed to world-shaping innovations. You'll apply your energy and intellect to helping clients be faster to market and faster to revenue.
We're a vibrant community of world-class practitioners - over 2000 colleagues strong - with offices in 19 locations around the world. We're traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100.
About Informa TechTarget
Informa TechTarget (Nasdaq: TTGT) informs, influences and connects the world's technology buyers and sellers, to accelerate growth from R&D to ROI.
With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets.
Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with:
  • Trusted information that shapes the industry and informs investment
  • Intelligence and advice that guides and influences strategy
  • Advertising that grows reputation and establishes thought leadership
  • Custom content that engages and prompts action
  • Intent and demand generation that more precisely targets and converts

Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices. Visit informatechtarget.com and follow us on LinkedIn.
For more information, visit informatechtarget.com and follow us on LinkedIn
Job Description
We are seeking a motivated Customer Success Manager who will be responsible for developing customer relationships that promote customer retention, growth and loyalty. Specifically, Customer Success Managers are responsible for providing strategic direction and tactical support for clients who purchase our integrated media and data services; with a focus on supporting clients and their usage of Informa TechTarget's products.
The Customer Success Manager will be an extension of our clients' marketing and sales teams, with the clear understanding of the customers' business challenges and ensuring our products and services help to achieve the customer's objectives, goals and KPIs. Key responsibilities include:
  • Drive customer engagement with Informa TechTarget products; focusing adoption, expansion and renewal;
  • Onboard & enable customers on product functionalities and capabilities;
  • Investigate customer's current workflow and technology stack;
  • Uncover customer's ideal key performance indicators, metrics of success and areas of opportunity;
  • Consult customers on appropriate use cases of Informa TechTarget data and products to achieve agreed upon KPIs;
  • Drive usage and identify recommendations on appropriate integration strategies;
  • Build appropriate narratives, presentations and client communications that showcase client success, areas of optimization and upsell;
  • Coordinate with internal teams to proactively to prevent and resolve issues and provide data, deliverables, and strategic guidance to customers;
  • Present and communicate, in person, over the phone or video to end users, marketing management, sales management and executives;
  • Escalate areas of concerns, client challenges; and,
  • Provide and consult on marketing and sales best practices and how Informa TechTarget data and products can support

Qualifications
  • Bachelor's degree;
  • 2 - 4 years' years of customer facing experience in a customer success or support role, preferably in a software or Sales/Marketing environment.
  • Preferable experience onboarding clients to SaaS products;
  • Knowledge of B2B digital marketing, ad tech, marketing automation systems, lead generation, demand generation and content marketing
  • Extremely detailed oriented, ability to multi task several different product & client engagements;
  • Creative problem solving, solutions-oriented and strategic, long-term view of customer relationship;
  • Strong sales orientation, communication skills, client-ready presentation skills and writing skills; and,
  • Ability to offer perspective and guidance, in some cases, in a persistent manner.

Additional Information
The salary for this position is $64,000 - 71,800 based on experience.
TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.
Informa TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law.
We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces - like at an Informa event - you get the flexibility and support to work from home or remotely.
Our benefits include:
  • Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
  • Broader impact: take up to four days per year to volunteer, with charity match funding available too
  • Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves
  • Time out: open PTO policy, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
  • Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
  • Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
  • Recognition for great work, with global awards and kudos programs
  • As an international company, the chance to collaborate with teams around the world

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