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Associate Customer Success Manager Jobs in Tennessee

McQuade Organization

... Customer Success Associates. In this role, you'll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services. What We're ...

McQuade Organization

... Customer Success Associates. In this role, you'll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services. What We're ...

Supermicro

Sr. Sales Manager- Customer Success

Memphis, TN · On-site

$115K - $140K/yr

Supermicro is looking for a Sr. Customer Success Program Manager. In this role, you will be In-charge of holding up, developing, implementing, and managing account strategies in order to provide the ...

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Showing results 21-40

All JobsAssociate Customer Success JobsAssociate Customer Success Manager JobsAssociate Customer Success Manager Jobs in Tennessee

Associate Customer Success Manager information

See Tennessee salary details

$16.8K

$48.1K

$84.4K

How much do associate customer success manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for associate customer success manager in Tennessee is $48,096.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,500.00 and $59,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an associate customer success manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What does an associate customer success manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

What are the most common challenges faced by associate customer success managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.
What are the most commonly searched types of Customer Success Manager jobs in Tennessee? The most popular types of Customer Success Manager jobs in Tennessee are:
What are popular job titles related to Associate Customer Success Manager jobs in Tennessee? For Associate Customer Success Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Associate Customer Success Manager jobs in Tennessee look for? The top searched job categories for Associate Customer Success Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Associate Customer Success Manager jobs? Cities in Tennessee with the most Associate Customer Success Manager job openings:
Associate Customer Success Manager jobs near you
Infographic showing various Associate Customer Success Manager job openings in Tennessee as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $48,096 per year, or $23.1 per hour.

Customer Success Manager/Implementation Consultant

Stampli

Nashville, TN • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement

Re-posted 14 days ago

Job description

Description
As a CSM/Implementation Consultant at Stampli, you will lead customers through successful onboarding, acting as a trusted advisor during one of the most critical phases of their journey. You will own implementations end-to-end, from kickoff through Go Live, ensuring customers are set up for long-term success across their ERP and Procure-to-Pay workflows.
In addition to leading the implementation itself, Customer Success Managers maintain primary ownership of the customer relationship through the first year. This extended ownership ensures continuity, adoption, and successful outcomes beyond go-live.
This is a hands-on, consultative role focused on discovery, solution design, configuration, and execution. Success is measured by implementation quality, customer adoption at go-live, and the ability to navigate complexity with confidence and clarity.
Customer Success Managers at Stampli are experts in process, systems, and best practices, and they are expected to guide customers decisively, even when that means challenging existing workflows.
Requirements
  • 3-5 years of experience in a customer-facing role, with a strong focus on post-sales implementation, onboarding, or professional services within a B2B SaaS or consulting environment
  • Proven experience owning complex implementations from kickoff through go-live, including managing timelines, dependencies, risks, and shifting requirements
  • Strong background in implementation consulting, ERP or P2P consulting, onboarding, or enterprise SaaS deployments
  • Hands-on experience working with ERP systems such as NetSuite, Sage, or similar platforms, with the ability to understand how systems, data, and workflows connect
  • Demonstrated success leading implementations in multi-stakeholder environments, including working with both operational teams and executive-level contacts
  • Ability to confidently facilitate customer conversations where time is constrained and outcomes matter, guiding discussions toward decisions, next steps, and measurable results
  • Strong project management skills with a disciplined approach to prioritization, follow-through, and driving work to completion
  • Consultative mindset with the ability to balance customer needs, product capabilities, and best practices to deliver scalable solutions
  • Excellent customer-facing communication skills, with a focus on clarity, empathy, and building trust during high-impact moments
  • Comfort working cross-functionally with Sales, Product, Support, and Customer Success, advocating for customers while minimizing friction and noise
  • Ability to operate effectively in fast-moving, ambiguous environments where products, processes, and priorities evolve
  • Proactive, solution-oriented approach with a strong sense of ownership and accountability for outcomes

What You Will Do
Customer Discovery & Solution Design
  • Lead in-depth discovery sessions to understand customer business processes, ERP environments, and AP workflows
  • Ask thoughtful, probing questions to uncover both stated requirements and underlying needs
  • Document current-state processes and design future-state solutions aligned to Stampli best practices
  • Translate customer goals into clear implementation plans and configuration decisions

Implementation Ownership
  • Own customer onboarding from kickoff through go-live, ensuring projects stay on track, and aligned with business goals
  • Configure Stampli to support customer workflows while balancing flexibility with scalability
  • Proactively identify risks, dependencies, and gaps, and drive resolution before they impact delivery
  • Maintain ownership through the post go-live stabilization period, ensuring adoption, issue resolution, and a strong foundation for long-term success

Consultative Guidance & Best Practices
  • Confidently recommend and advocate for best practices, even when they differ from a customer's current approach
  • Set clear expectations around product capabilities, limitations, and timelines
  • Help customers understand the "why" behind implementation decisions to drive adoption and trust
  • Think creatively and propose multiple solution paths and recommend the most viable option

Stakeholder Management & Communication
  • Build strong relationships through clear, timely, and professional communication
  • Effectively manage multiple stakeholders across accounting, IT, and leadership teams
  • Lead customer meetings with confidence, structure, and clear next steps
  • Stand firm when necessary while ensuring all parties walk away aligned and satisfied
  • Escalate and collaborate appropriately when issues arise

Cross-Functional Collaboration
  • Partner closely with Customer Success to ensure smooth handoff post go-live
  • Surface recurring implementation challenges, product gaps, and process trends to appropriate teams

You Will Get
  • The flexibility of working from our Downtown Nashville, TN or Downtown Austin, TX office three days a week (Tuesday, Wednesday, and Thursday), with the option to work remotely for the remainder of the week.
  • Full medical, dental, and vision insurance
  • 401(k) + employer match
  • Access to cutting-edge AI tools, including ChatGPT Enterprise, to enhance productivity, support innovation, and streamline daily workflows
  • Opportunities and development for career and personal growth
  • Strong and experienced leadership that supports your growth and success
  • An open-concept, modern workspace within an inclusive and dynamic scale-up culture

Why Join Stampli?
Stampli is revolutionizing financial operations with AI, far ahead of competitors. For nearly a decade, our AI assistant, Billy, has set the industry standard-processing $105B+ in invoices annually and saving millions of labor hours for 1,800+ customers. More than automation, Billy transforms finance teams by freeing them of manual work.
Our explosive growth places us among the top tech companies at our stage, with exceptionally low churn. After conquering the Accounts Payable space, we're now revolutionizing the entire procure-to-pay (P2P) lifecycle with our new platform that "connects every dot from request to reconciliation."
What sets us apart? We adapt to customers-not the other way around-integrating with 70+ ERPs in weeks, not months. Our customer-first approach extends to our award-winning workplace culture, with vibrant, global offices. We've earned multiple Comparably awards, including Best Company Outlook, Work-Life Balance, Compensation, Happiness, and Perks & Benefits.
Here at Stampli, we build exceptional products with exceptional people. Join our dynamic team where your career will thrive in an environment that champions creativity, collaboration, and growth!

Apply