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Associate Customer Service Representative Jobs in Silver Spring, MD

Sila Services

Customer Service Representative

Sterling, VA

$15.75 - $21.50/hr

Customer Service Representative (CSR) John Nugent & Sons - Sterling, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 50 years, John ...

Sila Services

Customer Service Representative

Sterling, VA · On-site

$18 - $22/hr

Customer Service Representative (CSR) John Nugent & Sons - Sterling, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 50 years, John ...

DAP

Customer Service Representative

Baltimore, MD · On-site

$19 - $22/hr

Customer Service Representative DAP is looking to hire a Customer Service Representative at our ... We support associates in continuous professional growth and collaborate on the steps it takes to ...

Drybar Shops

Drybar Shops

Reston, VA · On-site

$19.50 - $23/hr

Sales Associate / Customer Service Representative Benefits: * Competitive compensation plan with potential to make between $19.50 and $23 per hour depending on performance * Free monthly services

Drybar Shops

Drybar Shops

Arlington, VA · On-site

$19 - $23/hr

Sales Associate / Customer Service Representative Benefits: * Competitive compensation plan with potential to make between $19 and $23 per hour depending on performance * Free monthly services

Carroll Motor Fuels

Customer Service Representative

Fulton, MD · On-site

$15.75 - $21.25/hr

Customer Service Representative Store 32 - Fulton, MD Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales Description The ...

High's

Customer Service Representative

Odenton, MD · On-site

$18 - $24.50/hr

Customer Service Representative Store 48 - Odenton, MD 21113 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

High's

Customer Service Representative

Mount Airy, MD · On-site

$15.25 - $21/hr

Customer Service Representative Hot Job Store 78 - Mt Airy, MD 21771 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

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All JobsAssociate Customer Service Representative JobsAssociate Customer Service Representative Jobs in Silver Spring, MD

Associate Customer Service Representative information

See Silver Spring, MD salary details

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How much do associate customer service representative jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for associate customer service representative in Silver Spring, MD is $17.72, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.90 per hour, depending on experience, location, and employer.

What is an Associate Customer Service Representative?

An Associate Customer Service Representative is an entry-level professional responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They often handle inquiries via phone, email, chat, or in person, ensuring customer satisfaction and maintaining a positive company image. This role may involve processing orders, documenting interactions, and escalating complex problems to higher-level staff. Strong communication and problem-solving skills are important for success in this position.

How can I make $2000 a week working from home?

An Associate Customer Service Representative can potentially earn $2000 a week by working full-time hours, often requiring strong communication skills, experience, and sometimes performance bonuses. Increasing income may involve taking on additional shifts, working for multiple employers, or gaining specialized skills to qualify for higher-paying roles or commissions within customer service or related fields.

What is the difference between Associate Customer Service Representative vs Customer Service Representative?

AspectAssociate Customer Service RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, retail, or office settingsCall centers, retail stores, or office environments
Employer & Industry UsageEntry-level roles across various industriesCustomer support roles in multiple sectors
Common Search & ComparisonOften compared for entry-level customer support rolesMore experienced roles or specialized support

The main difference is that Associate Customer Service Representatives are typically entry-level, focusing on basic customer support tasks, while Customer Service Representatives may have more experience or handle more complex issues. Both roles require similar credentials and work in comparable environments, but the associate level emphasizes foundational skills and training.

What is the role of a customer service associate?

A customer service associate is responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management tools to document interactions. Strong communication skills and product knowledge are essential for success in this role.

What are the key skills and qualifications needed to thrive as an Associate Customer Service Representative, and why are they important?

To thrive as an Associate Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers and effectively resolving their concerns. These competencies are crucial for delivering excellent service, maintaining customer satisfaction, and contributing to the company's reputation and retention goals.

What are some typical challenges an Associate Customer Service Representative might face when handling customer inquiries?

Associate Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex or escalated customer issues, and adapting quickly to updated company policies or products. Balancing efficiency with providing personalized, empathetic support is key. Many representatives also need to collaborate with other departments, like technical support or billing, to resolve multifaceted customer requests effectively. Developing strong communication and problem-solving skills helps overcome these challenges and contributes to overall job satisfaction.

What does an associate customer service representative do?

An associate customer service representative handles customer inquiries, provides information about products or services, resolves complaints, and processes orders or returns. They typically communicate via phone, email, or chat and use customer management software to document interactions and ensure customer satisfaction.

What job makes $10,000 a month without a degree?

An Associate Customer Service Representative typically does not earn $10,000 a month without additional experience or specialized skills. High-paying roles in sales, real estate, or certain freelance professions can reach that level, often requiring strong communication skills, certifications, or a proven track record rather than formal degrees.
What are the most commonly searched types of Customer Service Representative jobs in Silver Spring, MD? The most popular types of Customer Service Representative jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Associate Customer Service Representative jobs? Cities near Silver Spring, MD with the most Associate Customer Service Representative job openings:
Associate Customer Service Representative jobs near you

Customer Service Representative

Precision Door Service Central MD

Halethorpe, MD • On-site

$15.75 - $21.25/hr

Other

Medical, Retirement, PTO

Posted 8 days ago

Job description

Benefits:

401(k)

Health insurance

Paid time off

Training & development

Precision Door has been franchising since 1999 and is now America’s leading Garage Door Repair company. You’ll work with smart and reliable supervisors and co-workers. At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking for career-oriented, permanent employees. Our franchise owners understand what it takes to raise a family these days. That’s why their employees enjoy a very high earning potential and benefits. Our franchise owners provide second-to-none training for our customer services representatives to ensure you’ll do the job efficiently and correctly. They train you the right way, and no previous experience is necessary to become a Precision Door Customer Service Representative.

As a Customer Service Representative, or CSR, you will act as a liaison, provide product and services information, and resolve any emerging problems that our customers might face with accuracy and efficiency. Successful CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to CSR. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

Responsibilities:

Resolve product or service problems

Manage large amounts of incoming calls

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Follow communication procedures, guidelines and policies

Go the extra mile to engage customers

Greet customers warmly and ascertain problem or reason for calling

Advise on company information

Work with customer service manager to ensure proper customer service is being delivered

Read from scripts

Resolve customer complaints via phone or email

Qualifications:

Proven customer support experience

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize and manage time effectively

High school diploma or equivalent

Ability to pass a drug screening and a background check

This franchise is independently owned and operated. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchise location should be made directly to the franchisee.

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