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Associate Customer Service Representative Jobs in Silver Spring, MD

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Kolb Electric is seeking experienced Customer Service Representatives to join our thriving team. We have provided award winning electrical design, repairs, installation, and customer service for 100 ...

High's

Customer Service Representative

Odenton, MD

$18 - $24.50/hr

The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The CSR works to support ...

High's

Customer Service Representative

Baltimore, MD

$16 - $21.50/hr

The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The CSR works to support ...

High's

Customer Service Representative

Mount Airy, MD

$15.25 - $21/hr

The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The CSR works to support ...

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All JobsAssociate Customer Service Representative JobsAssociate Customer Service Representative Jobs in Silver Spring, MD

Associate Customer Service Representative information

See Silver Spring, MD salary details

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How much do associate customer service representative jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for associate customer service representative in Silver Spring, MD is $17.72, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.90 per hour, depending on experience, location, and employer.

What is an Associate Customer Service Representative?

An Associate Customer Service Representative is an entry-level professional responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They often handle inquiries via phone, email, chat, or in person, ensuring customer satisfaction and maintaining a positive company image. This role may involve processing orders, documenting interactions, and escalating complex problems to higher-level staff. Strong communication and problem-solving skills are important for success in this position.

How can I make $2000 a week working from home?

An Associate Customer Service Representative can potentially earn $2000 a week by working full-time, often requiring strong communication skills, experience, and sometimes performance bonuses. Achieving this income level may involve handling high call volumes, working flexible hours, and utilizing remote communication tools; however, typical pay rates vary by company and location, and reaching this income consistently may require additional responsibilities or multiple roles.

What is the difference between Associate Customer Service Representative vs Customer Service Representative?

AspectAssociate Customer Service RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, retail, or office settingsCall centers, retail stores, or office environments
Employer & Industry UsageEntry-level roles across various industriesCustomer support roles in multiple sectors
Common Search & ComparisonOften compared for entry-level customer support rolesMore experienced roles or specialized support

The main difference is that Associate Customer Service Representatives are typically entry-level, focusing on basic customer support tasks, while Customer Service Representatives may have more experience or handle more complex issues. Both roles require similar credentials and work in comparable environments, but the associate level emphasizes foundational skills and training.

What is the role of a customer service associate?

A customer service associate is responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They often use communication skills, company policies, and customer management tools to ensure a positive experience and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as an Associate Customer Service Representative, and why are they important?

To thrive as an Associate Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers and effectively resolving their concerns. These competencies are crucial for delivering excellent service, maintaining customer satisfaction, and contributing to the company's reputation and retention goals.

What are some typical challenges an Associate Customer Service Representative might face when handling customer inquiries?

Associate Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex or escalated customer issues, and adapting quickly to updated company policies or products. Balancing efficiency with providing personalized, empathetic support is key. Many representatives also need to collaborate with other departments, like technical support or billing, to resolve multifaceted customer requests effectively. Developing strong communication and problem-solving skills helps overcome these challenges and contributes to overall job satisfaction.

What jobs pay 4000 a week without a degree?

Associate Customer Service Representatives typically do not earn $4,000 weekly without additional experience or specialized skills. High-paying roles that can reach this level without a degree often include sales positions, real estate brokers, or certain skilled trades like commercial pilots or specialized technicians, which may require certifications or licenses. These roles usually demand strong communication skills, industry knowledge, or technical expertise.

What does an associate customer service representative do?

An associate customer service representative handles customer inquiries, provides information about products or services, and resolves issues to ensure customer satisfaction. They often use communication tools like phone, email, or chat and may follow company policies and procedures to address customer needs efficiently.
What are the most commonly searched types of Customer Service Representative jobs in Silver Spring, MD? The most popular types of Customer Service Representative jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Associate Customer Service Representative jobs? Cities near Silver Spring, MD with the most Associate Customer Service Representative job openings:
Associate Customer Service Representative jobs near you

Customer Service Representative

United Air Temp Air Conditioning and Heating LLC

Lorton, VA

$20/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

Description

Are you a highly skilled and motivated individual who thrives in a dynamic and fast-paced environment? Do you enjoy providing exceptional customer service and solving problems? If so, we have an immediate opening for a Customer Service Representative at United Air Temp!

United Air Temp, the most significant residential heating, cooling, and plumbing provider in the United States, seeks a talented Customer Service Representative to join our team. As a Customer Service Representative, you will be crucial in ensuring our customers receive outstanding service and have their HVAC and plumbing systems maintained and serviced regularly. Your excellent communication skills and attention to detail will be vital in managing customer relationships and scheduling appointments.


Starting at $20/hr + Bonuses


Why work with us?

  • Competitive hourly pay
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • Matching 401(k) retirement savings plan
  • Paid time off (vacation, sick, and personal leave combined)
  • A fun and safe work environment that values talent and promotes career growth

Job Responsibilities:

  • Receiving inbound calls primarily from the COD/Marketing queue.
  • Assist with calls in other queues as needed.
  • Will respond to all requests for services, repair calls, and Podium inquiries.
  • Build and maintain long-term relationships with customers
  • Solve scheduling conflicts between customers and technicians

Requirements:

  • Experience in customer service or sales
  • Excellent verbal communication skills
  • Attention to detail and problem-solving abilities
  • Comfortable working in an office environment full-time

If you are a motivated and enthusiastic individual looking to launch a career as a Customer Service Representative, apply now and join the United Air Temp team!

Apply