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Associate Customer Service Representative Jobs in Naperville, IL

Service Sanitation

Customer Service Rep

Chicago, IL

$16.50 - $22.50/hr

Customer Service Associate We're a determined to deliver organization that's hyper-focused on ... Collaborate with sales representatives to generate quotes, provide pricing information, and secure ...

Drybar Shops

Drybar Shops

Naperville, IL · On-site

Sales Associate / Customer Service Representative Benefits: * Membership sales bonus * Flexible Hours * Discounts on all retail products * Clear career path to grow as a professional * Ongoing ...

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Associate Customer Service Representative information

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How much do associate customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for associate customer service representative in Naperville, IL is $17.11, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.18 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Associate Customer Service Representative, and why are they important?

To thrive as an Associate Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers and effectively resolving their concerns. These competencies are crucial for delivering excellent service, maintaining customer satisfaction, and contributing to the company's reputation and retention goals.

What are some typical challenges an Associate Customer Service Representative might face when handling customer inquiries?

Associate Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex or escalated customer issues, and adapting quickly to updated company policies or products. Balancing efficiency with providing personalized, empathetic support is key. Many representatives also need to collaborate with other departments, like technical support or billing, to resolve multifaceted customer requests effectively. Developing strong communication and problem-solving skills helps overcome these challenges and contributes to overall job satisfaction.

What is an Associate Customer Service Representative?

An Associate Customer Service Representative is an entry-level professional responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They often handle inquiries via phone, email, chat, or in person, ensuring customer satisfaction and maintaining a positive company image. This role may involve processing orders, documenting interactions, and escalating complex problems to higher-level staff. Strong communication and problem-solving skills are important for success in this position.

What is the difference between Associate Customer Service Representative vs Customer Service Representative?

AspectAssociate Customer Service RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, retail, or office settingsCall centers, retail stores, or office environments
Employer & Industry UsageEntry-level roles across various industriesCustomer support roles in multiple sectors
Common Search & ComparisonOften compared for entry-level customer support rolesMore experienced roles or specialized support

The main difference is that Associate Customer Service Representatives are typically entry-level, focusing on basic customer support tasks, while Customer Service Representatives may have more experience or handle more complex issues. Both roles require similar credentials and work in comparable environments, but the associate level emphasizes foundational skills and training.

What are the most commonly searched types of Customer Service Representative jobs in Naperville, IL? The most popular types of Customer Service Representative jobs in Naperville, IL are:
What cities near Naperville, IL are hiring for Associate Customer Service Representative jobs? Cities near Naperville, IL with the most Associate Customer Service Representative job openings:
Associate Customer Service Representative jobs near you

Sales Associate / Customer Service Representative

Drybar Shops

Naperville, IL • On-site

Full-time

Posted 11 days ago

Job description

Overview
Drybar is a blow dry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us that's blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts. We are looking for fantastic retail sales associates to provide excellent customer service to our clients.
Sales Associate / Customer Service Representative Benefits:
  • Membership sales bonus
  • Flexible Hours
  • Discounts on all retail products
  • Clear career path to grow as a professional
  • Ongoing training

Sales Associate / Customer Service Representative Qualifications:
  • 1+ years' experience in a fast paced, customer service centric environment (sales associate, retail sales associate, customer service representative, store associate, salon associate, or a similar position)
  • Previous experience with Point of Sale Systems strongly preferred
  • Previous salon/spa experience preferred but not required
  • High school diploma or equivalent
  • Ability to work at a sustained, fast pace
  • Excellent problem solving and troubleshooting skills
  • Track record in providing over-the-top, amazing customer service!
  • Ability to multitask with ease
  • Frequently required to stand and/or walk for duration of 6-8 hour long shifts
  • Has the technical ability and skills to operate a point of sale system
  • Problem solver - use logic and support resources to solve problems at the front desk
  • Maintains professional demeanor under pressure
  • Drybar follows all applicable federal, state and local laws regarding background checks
  • Must have weekend availability

Legal Disclaimer
©2023 DB Franchise, LLC ("DBF"). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners' shops are their employees, not those of DBF. Drybar® + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.

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