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Associate Customer Service Representative Jobs in High Point, NC

Infosys

Customer Service Representative

Winston Salem, NC · On-site

$14.75 - $20/hr

Job details Job Role Process Associate-Customer Service-US Work Location Winston Salem, NC State ... Customer Service Representative (Spanish Bilingual) Job Hours: 8-hour shift between 8:00 AM - 8:00 ...

BlueScope Steel

Customer Service Representative

Greensboro, NC · On-site

$13.75 - $18.75/hr

Customer Service Representative BlueScope continues to build on our reputation of quality brands ... Associate's or 2-year technical degree * 3 years of related work experience in detailing, project ...

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Customer Service Representative

Lewisville, NC · On-site

$14.75 - $20.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

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Customer Service Representative

Whitsett, NC · On-site

$12 - $16.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

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Customer Service Representative

Greensboro, NC · On-site

$13.75 - $18.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

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Customer Service Representative

King, NC · On-site

$13.25 - $18/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

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Customer Service Representative

Burlington, NC · On-site

$13.25 - $18.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Clemmons, NC · On-site

$12.75 - $17.50/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

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Customer Service Representative

Kernersville, NC · On-site

$14.50 - $19.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

High Point, NC · On-site

$14.75 - $20/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Elon, NC · On-site

$10.25 - $14/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Lewisville, NC

$14.75 - $20.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

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All JobsAssociate Customer Service Representative JobsAssociate Customer Service Representative Jobs in High Point, NC

Associate Customer Service Representative information

See High Point, NC salary details

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How much do associate customer service representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for associate customer service representative in High Point, NC is $15.71, according to ZipRecruiter salary data. Most workers in this role earn between $12.79 and $17.64 per hour, depending on experience, location, and employer.

What is an associate customer service representative?

An Associate Customer Service Representative is an entry-level professional responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They often handle inquiries via phone, email, chat, or in person, ensuring customer satisfaction and maintaining a positive company image. This role may involve processing orders, documenting interactions, and escalating complex problems to higher-level staff. Strong communication and problem-solving skills are important for success in this position.

What is the difference between Associate Customer Service Representative vs Customer Service Representative?

AspectAssociate Customer Service RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, retail, or office settingsCall centers, retail stores, or office environments
Employer & Industry UsageEntry-level roles across various industriesCustomer support roles in multiple sectors
Common Search & ComparisonOften compared for entry-level customer support rolesMore experienced roles or specialized support

The main difference is that Associate Customer Service Representatives are typically entry-level, focusing on basic customer support tasks, while Customer Service Representatives may have more experience or handle more complex issues. Both roles require similar credentials and work in comparable environments, but the associate level emphasizes foundational skills and training.

What are the key skills and qualifications needed to thrive as an associate customer service representative, and why are they important?

To thrive as an Associate Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers and effectively resolving their concerns. These competencies are crucial for delivering excellent service, maintaining customer satisfaction, and contributing to the company's reputation and retention goals.

What are some typical challenges an associate customer service representative might face when handling customer inquiries?

Associate Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex or escalated customer issues, and adapting quickly to updated company policies or products. Balancing efficiency with providing personalized, empathetic support is key. Many representatives also need to collaborate with other departments, like technical support or billing, to resolve multifaceted customer requests effectively. Developing strong communication and problem-solving skills helps overcome these challenges and contributes to overall job satisfaction.
What are the most commonly searched types of Customer Service Representative jobs in High Point, NC? The most popular types of Customer Service Representative jobs in High Point, NC are:
What cities near High Point, NC are hiring for Associate Customer Service Representative jobs? Cities near High Point, NC with the most Associate Customer Service Representative job openings:
Associate Customer Service Representative jobs near you
Infographic showing various Associate Customer Service Representative job openings in High Point, NC as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $32,671 per year, or $15.7 per hour.

Customer Service Representative

Infosys Limited Digital

Winston Salem, NC • On-site

$14.75 - $20/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job details
Job Role
Process Associate-Customer Service-US
Work Location
Winston Salem, NC
State / Region / Province
North Carolina
Country
USA
Domain
Operations
Interest Group
IBPO USA
Company
IBPO USA
Requisition ID
148710BR
Customer Service Representative
Spanish Bilingual
Job Details
Job Position: Customer Service Representative (Spanish Bilingual)
Job Hours: 8-hour shift between 8:00 AM - 8:00 PM (EST), Monday-Friday. Must be flexible to work any of those hours.
Job Location: Winston Salem, NC- Remote 3 weeks, In office 3-4 days a month
Job Summary
Customer Service Representatives are responsible for making outbound or taking inbound customer calls in an automated, high-volume call center environment. They serve as the "Beverage Expert" for an assigned customer base, taking replenishment orders and selling new products and promotions to help grow account profit, revenue, and/or traffic. Increasing the client's volume and profit is the primary job accountability. This position requires Spanish and English bilingual proficiency (spoken and written).
Customer Service Representatives are responsible for handling, via telephone, routine customer service inquiries as well as escalation calls related to product sales and delivery issues. Sales Reps are expected to turn calls into positive experiences for customers using best call guidelines, and to exhibit active involvement and support of their team.
Job responsibilities include adhering to an assigned schedule, addressing or escalating customer issues according to procedure, and selling beverages to established and new customers. Candidates should be able to use issue resolution and follow-up to handle a wide variety of questions, issues, and customer service needs with seamless coordination and communication.
Qualifications
Basic
  • Minimum 1 years of experience in customer service, or a related call center role
  • Must have a High School Diploma or equivalent (GED)
Preferred
  • Must be bilingual in Spanish and English (spoken and written) - required for this position
  • Experience in an automated, high-volume outbound/inbound call center environment
  • Experience handling escalation calls and resolving delivery or product issues
  • Proven track record of maintaining accurate and complete customer orders
  • Experience using issue resolution and follow-up techniques to manage customer relationships
  • Ability to work collaboratively and support team operations
Who We Are
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering , automation , and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 38 delivery centers in 13 countries spread across 5 continents, with 60,966 employees from 104 nationalities, as of September, 2025.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

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