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Associate Customer Service Representative Jobs in Dubuque, IA

Access Dubuque

Customer Service Representative

Dubuque, IA · On-site

$15 - $20.50/hr

... Associate (Platteville) Dupaco Community Credit Union Client Service Representative (CSR) Kunkel & Associates, Inc. Share this Job Cottingham & Butler/ SISCO About the Company ABOUT THE COTTINGHAM ...

U-Haul

Customer Service Representative

Platteville, WI · On-site

$15.75 - $21.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Platteville, WI · On-site

$15.75 - $21.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Platteville, WI · On-site

$15.75 - $21.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Access Dubuque

Retail Customer Service

Dubuque, IA · On-site

$15 - $16/hr

... Representative - Licensed Cottingham & Butler/ SISCO Retail Associate Sedona Staffing Services ... Customer Service Representative Cottingham & Butler/ SISCO Share this Job Kwik Stop About the ...

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All JobsAssociate Customer Service Representative JobsAssociate Customer Service Representative Jobs in Dubuque, IA

Associate Customer Service Representative information

See Dubuque, IA salary details

$8

$16

$25

How much do associate customer service representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for associate customer service representative in Dubuque, IA is $16.16, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $18.12 per hour, depending on experience, location, and employer.

What is an associate customer service representative?

An Associate Customer Service Representative is an entry-level professional responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They often handle inquiries via phone, email, chat, or in person, ensuring customer satisfaction and maintaining a positive company image. This role may involve processing orders, documenting interactions, and escalating complex problems to higher-level staff. Strong communication and problem-solving skills are important for success in this position.

What is the difference between Associate Customer Service Representative vs Customer Service Representative?

AspectAssociate Customer Service RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, retail, or office settingsCall centers, retail stores, or office environments
Employer & Industry UsageEntry-level roles across various industriesCustomer support roles in multiple sectors
Common Search & ComparisonOften compared for entry-level customer support rolesMore experienced roles or specialized support

The main difference is that Associate Customer Service Representatives are typically entry-level, focusing on basic customer support tasks, while Customer Service Representatives may have more experience or handle more complex issues. Both roles require similar credentials and work in comparable environments, but the associate level emphasizes foundational skills and training.

What are the key skills and qualifications needed to thrive as an associate customer service representative, and why are they important?

To thrive as an Associate Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers and effectively resolving their concerns. These competencies are crucial for delivering excellent service, maintaining customer satisfaction, and contributing to the company's reputation and retention goals.

What are some typical challenges an associate customer service representative might face when handling customer inquiries?

Associate Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex or escalated customer issues, and adapting quickly to updated company policies or products. Balancing efficiency with providing personalized, empathetic support is key. Many representatives also need to collaborate with other departments, like technical support or billing, to resolve multifaceted customer requests effectively. Developing strong communication and problem-solving skills helps overcome these challenges and contributes to overall job satisfaction.
What are the most commonly searched types of Customer Service Representative jobs in Dubuque, IA? The most popular types of Customer Service Representative jobs in Dubuque, IA are:
What cities near Dubuque, IA are hiring for Associate Customer Service Representative jobs? Cities near Dubuque, IA with the most Associate Customer Service Representative job openings:
Associate Customer Service Representative jobs near you
Infographic showing various Associate Customer Service Representative job openings in Dubuque, IA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $33,614 per year, or $16.2 per hour.

Customer Service Representative

Access Dubuque

Dubuque, IA • On-site

$15 - $20.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Customer Service Representative

Cottingham & Butler/ SISCO

1 Positions

ID: 4614341008

Posted On 04/02/2025

Refreshed On 07/12/2026

Job Overview

SISCO, a Cottingham & Butler company, is a leading third-party benefit administration firm dedicated to maximizing the value of employee benefits for our clients. We pride ourselves on delivering an effective, yet human, experience by hiring the best employees and equipping them with the best technology. Our company thrives on driven, ambitious individuals like you.

We are seeking driven, energetic, and customer focused candidates for our Service Representative position. We pride ourselves on putting the customer first and finding ways to improve our business. Above all else, we are committed to fostering an open-door culture where the opinions and suggestions of our team members are valued and appreciated.

Our Service Center is open Monday –Thursday 7 am to 7 pm and Friday 7 am to 5 pm.

Essential Functions:

  • Answer customer inquiries on benefits plans

  • Process Medical/Dental Claims

  • Ability to learn/retain large amounts of technical information

  • Navigate multiple record keeping systems

What We're Looking For:

  • Strong communication (verbal and written) skills

  • The ability to multi-task and have great attention to detail

  • Ability to work with customers of diverse background and dispositions

  • Preferred Licensed in Life and Health, or obtain within 180 days of employment (paid study time)

Experience

  • Prior customer service experience

  • Medical or call center experience is a plus

Full-Time Benefits - Most benefits start day 1

  • Medical, Dental, Vision Insurance

  • Flex Spending or HSA

  • 401(k) with company match

  • Profit-Sharing/Defined Contribution (1-year waiting period)

  • PTO/Paid Holidays

  • Company-paid ST and LT Disability

  • Maternity Leave/Parental Leave

  • Subsidized Parking

  • Company-paid Term Life/Accidental Death Insurance

About SISCO:

SISCO was established in 1980 as a boutique third-party administrator dedicated to the administration of unique, complex plan designs. Today, SISCO is recognized as a premier third-party administrator for employee benefits, serving 600+ employers and 1,000,000+ members from our headquarters in Dubuque, IA.

For the past decade, many Health Insurance Carriers and Payers have been quietly driving industry trends in the wrong direction. The result is a lower standard of prudent review and ever-increasing costs. Our strategy is to simply administer employer plans with the same care, diligence, and expertise we apply to our own benefit program. Learn more at www.siscobenefits.com

Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn (https://www.linkedin.com/company/cottingham-&-butler/) | Facebook (https://www.facebook.com/cottinghambutler)

Primary Contact

12213

Human Resources

,

563-587-5104

Phone

Phone

Phone

563-587-5922

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Customer Service

Health Care

Insurance

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

943

Job REQ #

4614341008

# Positions

1

Start Date

20250402

End Date

20260905

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Cottingham & Butler/ SISCO

About the Company

ABOUT THE COTTINGHAM & BUTLER COMPANIES

Cottingham & Butler is one of the largest insurance brokers in the U.S. with over 1,200 employees dedicated to providing our clients with advice and insurance products to manage the risks they face. Better Every Day. That's our promise to our employees and our clients. We deliver better advice, better service, and better ideas than our competitors. Every Day. It's a commitment to challenging conventional wisdom, innovating, improving how we serve our clients and growing as industry professionals. This approach has produced superior results for our clients, endless opportunities for our employees, and a growth track record that continues to outperform the industry.

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