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Associate Customer Service Representative Jobs in Clive, IA

U-Haul

Customer Service Representative

Urbandale, IA · On-site

$15 - $20.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

U-Haul

Customer Service Representative

West Des Moines, IA · On-site

$15.75 - $21.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

U-Haul

Customer Service Representative

West Des Moines, IA · On-site

$15.75 - $21.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

Infosys

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

Customer Service Senior Process Associate - Customer Service In the role of Senior Process ... Associate - Customer Service you will be responsible for delivering accurate and courteous ...

U-Haul

Customer Service Representative

Waukee, IA · On-site

$15.25 - $20.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Waukee, IA · On-site

$15.25 - $20.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Regal Plastic

Customer Service Representative

Grimes, IA · On-site

$15.75 - $21.50/hr

Customer Service Representative For more than 70 years, Regal Plastic has been a pioneer in the distribution and fabrication of plastic sheet, rod, tube and film products in the U.S. Our customer ...

U-Haul

Customer Service Representative

Des Moines, IA

$15.50 - $21.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Des Moines, IA · On-site

$15.50 - $21.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Ames, IA

$15.75 - $21.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Waukee, IA

$15.25 - $20.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Ames, IA · On-site

$15.75 - $21.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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All JobsAssociate Customer Service Representative JobsAssociate Customer Service Representative Jobs in Clive, IA

Associate Customer Service Representative information

See Clive, IA salary details

$8

$16

$26

How much do associate customer service representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for associate customer service representative in Clive, IA is $16.79, according to ZipRecruiter salary data. Most workers in this role earn between $13.65 and $18.85 per hour, depending on experience, location, and employer.

What is an associate customer service representative?

An Associate Customer Service Representative is an entry-level professional responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They often handle inquiries via phone, email, chat, or in person, ensuring customer satisfaction and maintaining a positive company image. This role may involve processing orders, documenting interactions, and escalating complex problems to higher-level staff. Strong communication and problem-solving skills are important for success in this position.

What is the difference between Associate Customer Service Representative vs Customer Service Representative?

AspectAssociate Customer Service RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, retail, or office settingsCall centers, retail stores, or office environments
Employer & Industry UsageEntry-level roles across various industriesCustomer support roles in multiple sectors
Common Search & ComparisonOften compared for entry-level customer support rolesMore experienced roles or specialized support

The main difference is that Associate Customer Service Representatives are typically entry-level, focusing on basic customer support tasks, while Customer Service Representatives may have more experience or handle more complex issues. Both roles require similar credentials and work in comparable environments, but the associate level emphasizes foundational skills and training.

What are the key skills and qualifications needed to thrive as an associate customer service representative, and why are they important?

To thrive as an Associate Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers and effectively resolving their concerns. These competencies are crucial for delivering excellent service, maintaining customer satisfaction, and contributing to the company's reputation and retention goals.

What are some typical challenges an associate customer service representative might face when handling customer inquiries?

Associate Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex or escalated customer issues, and adapting quickly to updated company policies or products. Balancing efficiency with providing personalized, empathetic support is key. Many representatives also need to collaborate with other departments, like technical support or billing, to resolve multifaceted customer requests effectively. Developing strong communication and problem-solving skills helps overcome these challenges and contributes to overall job satisfaction.
What are the most commonly searched types of Customer Service Representative jobs in Clive, IA? The most popular types of Customer Service Representative jobs in Clive, IA are:
What cities near Clive, IA are hiring for Associate Customer Service Representative jobs? Cities near Clive, IA with the most Associate Customer Service Representative job openings:
Associate Customer Service Representative jobs near you
Infographic showing various Associate Customer Service Representative job openings in Clive, IA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $34,918 per year, or $16.8 per hour.

Customer Service Representative

Watercress Financial Group LLC

West Des Moines, IA • On-site

$22/hr

Full-time

Re-posted 20 days ago

Job description

Description:

JOB SUMMARY

We are looking for a skilled Customer Service Representative to join our team. The ideal candidate is bilingual, detail-oriented, possesses strong communication skills, and has a solid understanding of financial products and services. The Customer Service Representative is responsible for all aspects of customer service in a call center environment including but not limited to handling high volumes of incoming customer calls, billing inquiries, setting up customer payments and addressing all account related questions.


RESPONSIBILITIES

  • Provide account level information to customers including but not limited to account balances, payment histories, payment setup and payoff requests
  • Field phone calls, emails, and chat requests
  • Handle incoming correspondence including calls, emails, and chats in an efficient manner in order to meet performance standards
  • Research account discrepancies including payment research
  • Stay informed of any changes to policies and procedures
  • Provide timely resolution of customer complaints, concerns, and inquiries
  • Demonstrate the 3 Ps of customer service: Professionalism, Patience and have a “People-First” Attitude
  • Demonstrate a willingness to work flexible schedules, weekends, and holidays as necessary in order to meet business needs

QUALIFICATIONS

  • High school diploma or equivalent.
  • Associate or Bachelor’s degree in related or comparable field preferred. An equivalent combination of education and experience may be considered
  • A minimum of 2 years’ experience in Customer Service

KNOWLEDGE AND SKILLS

  • Knowledge and experience in a call center environment
  • Knowledge of the credit and financial industry preferred
  • Excellent customer service focus
  • Excellent verbal and written communication skills
  • Excellent interpersonal, negotiation, and conflict resolution skills
  • Ability to prioritize tasks
  • Ability to act with integrity, professionalism, and confidentiality
  • Strong communication skills- both written and verbal
  • Superior time management and organizational skills
  • Ability to work independently and within a team
  • Proficient with Microsoft Office Suite or related software

OTHER

  • The home office is located in West Des Moines, IA
  • Potential for a hybrid schedule based on performance
  • Looking specifically for 10AM - 7PM hours
  • Starting at $22 hourly + up to 7.5% monthly incentive pay after first 90 days
  • Bilingual preferred


Requirements: