Job Summary:
Baton Rouge Community College (BRCC) is dedicated to delivering reliable technology solutions and fostering innovation. They are seeking a Technical Support Specialist to perform software, network, desktop support, and audio-visual support duties, focusing on installation, maintenance, and troubleshooting of systems and networks.
Responsibilities:
• Performs assigned tasks of increasing complexity in the installation and maintenance of system software packages.
• Codes, compiles, tests, debugs, modifies, and documents new or existing in-house software utilities.
• Installs and provides day-to-day end user support of the local area network by identifying, analyzing, testing and correcting program, machine, data, or procedural problems.
• Researches, tests and documents network (LAN/WAN/Enterprise) operating systems, application software products, and associated peripheral hardware.
• Compiles and maintains documentation of hardware and software configurations.
• Installs software and hardware in order to manage, monitor and otherwise support an extensive computer systems network.
• Assists in implementing a communications system connecting the various components of an enterprise network.
• Assists in monitoring performance and efficiency of an enterprise network.
• Classroom Technology troubleshooting and repair (i.e. Switchers, Projectors and DVD/VCR).
• Other duties as assigned.
Qualifications:
Required:
• Associate degree or 2 years of information technology or audio-visual experience.
• 2 years of Information Technology experience.
• Regular working hours are set at 8:00 a.m. until 5:00 p.m., Monday through Friday. Work hours may be changed to four (4), ten-hour days (Monday - Thursday) during summer months or otherwise as determined appropriate by the Chancellor.
• Must also be available to work holidays, irregular hours, and on-call as needed.
• Communicate clearly and tactfully on the telephone, in person or a classroom.
• Must be proficient with the operation of all IT related equipment utilized by the department necessary to perform assigned duties.
• Accuracy in all phases of work performed.
• Frequent lifting and/or carrying of objects weighing up to 40 lbs. without assistance.
• Some lifting and/or carrying of objects weighing between 40 and 70 lbs with assistance.
• Must be able to climb and work from ladders at various heights and in tight spaces.
• Working knowledge of A/V concepts and ability to coordinate and successfully and timely complete multiple simultaneous projects.
• Prepare and present written and oral reports.
• Able to learn Helpdesk system utilities and the methods and techniques of using a variety of hardware and software products.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing professional contacts/networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
• Drives university vehicle to and from work site as required on a daily basis.
• Perform all other duties as assigned.
• Passing pre-employment criminal background screen is required as a condition of employment.
Preferred:
• Management Information Systems (MIS) degree in quantitative business analysis--computer science, electrical engineering, information systems and decision sciences, computer engineering, telecommunications, or computer information systems will substitute for one year of the required experience.
• More than 8 years of experience with CMS (Content Management System) administration and front‑end web development (HTML, CSS [Cascading Style Sheets], JavaScript, Python)
• More than 8 years of experience with Web/Digital Accessibility best practices, tools, regulations and policies
• More than 3 years of experience working in digital communications, marketing or PR in higher education or public‑sector environments
Company:
Baton Rouge Community College is a school in Baton Rouge. Founded in 1998, the company is headquartered in Baton Rouge, USA, with a team of 501-1000 employees. The company is currently Late Stage.