- Provide high-quality customer experience by delivering professional, timely, and accurate responses to customer and vendor escalations
- Ensure all vendor support activities are completed accurately and on time.
- Process invoices, incentives, and rebates in a timely and accurate manner.
- Support the implementation of new operational processes and enhancements to existing processes by applying operational and vendor monitoring expertise.
- Identify potential risks and issues and escalate them clearly and promptly to leadership. Ensure all desk policies and procedures are current, accurate, and properly maintained.
- Perform other related duties as assigned.
Type of prior related experience:
- College degree in business or a related field preferred but not required.
- One or more years of customer service experience preferred.
Special skills/abilities/competencies required:
- Demonstrate intermediate knowledge of Microsoft Office applications including MS Word, Excel, PowerPoint, and Outlook.
- Strong critical thinking and problem-solving skills, with the ability to troubleshoot issues and identify effective solutions.
- Demonstrate strong organizational and time management skills.
- Maintain a professional phone and email manner.
- Communicate effectively through verbal, written, and listening skills.
- Manage multiple tasks and assignments with minimal supervision.
- Maintain high levels of motivation, performance, and personal integrity aligned with Ally’s corporate values.
- Identify opportunities for continuous improvement and make recommendations and/or implement solutions.
- Demonstrate dependability and reliability.
- Maintain a positive, cooperative, and solution-oriented attitude.
- Handle sensitive and confidential information appropriately.