Associate Billing Analyst Jobs in Virginia (NOW HIRING)

Salary: $47,507.20 - $88,940.80 Annually
Location : City Hall, 900 East Broad Street, Richmond, VA
Job Type: Full-Time Permanent
Job Number: 25M00000069
Department: Finance
Opening Date: 08/11/2026
Closing Date: 8/25/2026 11:59 PM Eastern
Are you Richmond R.E.A.D.Y? Respect. Equity. Accountability. Diversity...YOU!!!
This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

Description
The Personal Property Tax Management Analyst Associate performs professional analytical work supporting the administration of Personal Property tax programs, projects, and processes. The position requires applied knowledge of state and local vehicle personal property tax laws, operational and financial analysis, and departmental administrative practices.
This position is considered an Essential Personnel, which means that the incumbent is required to work when the City is closed due to public emergencies, critical or hazardous conditions or inclement weather.
Duties include but are not limited to
Personal Property Tax Billing Operations:

• Coordinate the execution of routine and ad-hoc processes within the financial system to generate supplemental personal property tax bills based on vehicle liability updates, reassessments, high mileage or policy changes.
• Perform detailed quality control and validation checks on generated bills and bill reports prior to mailing to ensure accuracy and compliance with all tax laws and departmental policies.
• Research and resolve complex billing discrepancies and adjustments identified during the quality control process or reported by taxpayers.
• Research, gathers and analyzes data, prepares reports and recommendations, supports billing operations
• Assists in the development of policies and procedures
• Stay current on City ordinances, State statutes/regulations, and internal SOPs governing business taxes and collections.

Customer Service & Issue Resolution:

• Serve as a primary point of contact to provide customer service and technical assistance to the public regarding complex personal property related tax and billing questions.
• Effectively interpret and explain complex tax information to citizens and other non-tax experts.
• Utilize electronic ticket management system to effectively track and monitor customer related communications and escalations.

Data Management:

• Interpret and managing complex personal property related and financial data from internal and external collaborators and sources to maintain accuracy.
• Cross-reference and validate data from a variety of sources to ensure taxpayer accounts, and billing records are up-to-date and accurate.
• Accurately enter and retrieve data from electronic systems and databases to support operational functions.

Operational Support & Policy:

• Interpret policies and procedures related to personal property tax operations.
• Recommend updates to procedures and workflows to improve efficiency, consistency, and taxpayer experience.
• Perform basic clerical functions such as filing, correspondence, and mail sorting as needed.

• Assist with the Department of Finance Administrative team to conduct records maintenance activities in compliance with guidelines governing record retention and shredding/destroying confidential or obsolete documents.

• Assist with staff training (e.g., systems use, customer service, compliance protocols).
• Provides backup supervisory support for the Personal Property team.
• Work involves collaboration with internal and external stakeholders and may include leading quality control efforts and guiding support staff.

Qualifications, Special Certifications and Licenses
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge (some combination of the following):

• Governmental accounting concepts
• Electronic databases and related software applications such as DMV Mainframe, JD Powers Valuation
• Governmental tax policies and procedures
• Standard office technology and equipment
• State and City codes pertaining to the assessment and valuation of taxes
• Intermediate to advanced level mathematics and statistics as applicable to assessment measures and assessment ratio studies
• Thorough knowledge of computer programs such as Microsoft Office Suite and Adobe Acrobat

Skills (some combination of the following):

• Account management
• Basic mathematics
• Analyzing and aggregating data
• Analyzing and interpreting manuals and operating procedures
• Assisting with special projects and programs
• Communicating with various internal and external departments effectively
• Communicating results of analyses and recommendations professionally and effectively with senior management and peers
• Conducting basic analyses
• Developing manuals and operating procedures as necessary
• Developing recommendations and reports
• Gathering and compiling data
• Maintaining records, data, and other information in department of focus
• Performing various administrative duties such as answering phones, ordering supplies, etc.
• Proofreading and editing
• Preparing and submitting documents related to focus area
• Working in a team environment
• Customer service
• Interacting with potentially irate or irrational customers
• Excellent oral and written communication
• Maintaining records
• Staff supervision
• Oral and written communication
• Proficiency at Microsoft Office Suite
• Data entry
• Problem-solving
• Researching

Abilities (some combination of the following):

• Multi-task; manage multiple priorities and deadlines
• Organize
• Follow standard procedures and established practices
• Exhibit integrity
• Maintain a professional demeanor
• Think critically; Problem-solve
• Work in teams

MINIMUM TRAINING AND EXPERIENCE:

• Bachelor's degree in business administration, finance, accounting, or related field
• Four years of experience in a related field
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

LICENSING, CERTIFICATIONS, and OTHER SPECIAL REQUIREMENTS:

• Some assignments may require a valid Driver's License with a satisfactory driving record, and a valid Commonwealth of Virginia Driver's License.

Americans with Disabilities Act Requirements
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.
ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.
Physical Requirements and Working Environment: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk, hear, and see; frequently reach and perform repetitive motions; and occasionally stoop, kneel, crouch, stand, walk, push, pull, lift, finger, grasp, and feel. The working conditions may not include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.
* Internal use: HR Generalist to review.
Equal Employment Opportunity Statement
The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Veronica Kenner, by email at HR-ADA@rva.gov.
This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.
The City of Richmond Values Veterans. We are an official V3 Certified Company.
The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.
With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".
The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.
01
10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veteran's widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?

• Yes
• No

02
5-point veteran's must have been discharged under honorable conditions and had one of the following:Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52-7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 - 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?

• Yes
• No

03
Are you a current City of Richmond employee?

• Yes
• No

04
Employees in this job classification are designated ESSENTIAL PERSONNEL and must be available to report to work during disasters, inclement weather, and other declared emergencies. Are you available and willing to work under these conditions?

• Yes
• No

05
Which answer best describes your highest level of education?

• High School Diploma/ GED
• Associate's Degree in Business, Finance, Accounting, or related field
• Bachelor's Degree in Business Administration, Finance, Accounting, or related field
• Master's/Advanced Degree
• None of the above

06
Which best describes your years of experience in tax administration, revenue operations, or a related government finance function?

• Less than one year of experience
• One to three years of experience
• Three to five years of experience
• More than five years of experience
• No experience

07
Select all of the experiences below that you have related to personal property tax analysis or program support. (Check all that apply)

• Researching and applying state or local personal property tax laws, ordinances, or policies
• Analyzing complex customer issues or program questions and recommending solutions
• Evaluating legislative or regulatory changes and assessing impacts on existing programs or processes
• Participating in the development or improvement of tax-related procedures or workflows
• Preparing reports, data summaries, or recommendations to support management decisions
• None of the above

08
Which best describes your experience supporting billing operations or leading quality assurance reviews in a tax or government finance environment?

• No experience
• Beginner experience - assisted with basic billing tasks under direct supe